What users are saying about
2 Ratings
3 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Latitude by Genesys

In my business, the system fits well. We are a collection agency, and for us, keeping our data in Latitude helps us a lot. We can produce reports, manage our payments plan, produce productivity reports, and know what happens in our operation basically in real-time. Latitude allows our employees to work remotely which is something very important these days.
JOSE ROMAN | TrustRadius Reviewer

TermSync

If you are one person or managing 10, TermSync allows you to track what you and your team is working on. When to follow up with customers so that no one is missed. It allows you to see if each teammate is pulling their weight and getting done what needs to be done or if more help is needed. The Executive Metrics reports give you all the information for month end reporting and also shows you the weaknesses so you can motivate your team to excel in those areas.
Anonymous | TrustRadius Reviewer

Pros

Latitude by Genesys

  • The only thing done well, as it relates to Latitude, is the people at the support desk. They are amazing and work well with the tools they have. In my experience with Genesys, this is all that is done well.
Robert Burnside | TrustRadius Reviewer

TermSync

  • The dashboard makes it easy to organize my daily work and to track customer contacts.
  • TermSync makes it easy for our customers to communicate with us at a time the best works with their schedule.
  • I love the credit reference reports. This saves us all the time of printing, completing and faxing credit reference reports.
Staci Cima CCE | TrustRadius Reviewer

Cons

Latitude by Genesys

  • Integrating Latitude with Microsoft Office would be good.
  • It would be good if the system allows the user to create more fields. The system does not allow users to create customs fields. Users only are allowed to use the fields that the system has. We use another platform that allows users to create additional fields to put more data in.
JOSE ROMAN | TrustRadius Reviewer

TermSync

  • Reporting. It is hard for TermSync to create a report for every business type out there so you may need to have some things customized, but they are always willing to assist.
  • The requirements needed to accept payments online requires some information that larger companies may not want to give out.
Anonymous | TrustRadius Reviewer

Usability

Latitude by Genesys

Latitude by Genesys 8.2
Based on 1 answer
From our perspective, it would be good having a UGC tool integrated with the system.
JOSE ROMAN | TrustRadius Reviewer

TermSync

No score
No answers yet
No answers on this topic

Support Rating

Latitude by Genesys

Latitude by Genesys 9.1
Based on 1 answer
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
JOSE ROMAN | TrustRadius Reviewer

TermSync

No score
No answers yet
No answers on this topic

Alternatives Considered

Latitude by Genesys

No answers on this topic

TermSync

When researching for this type of product, I did reach out to other vendors. I worked closely with Billtrust in the past and they were lacking in this area when I was ready to make my move. It is my understanding that they have something very robust in the works but I can't say where that will fall on the cost spectrum. By comparison, other companies, like Get Paid had priced themselves right out of our market. TermSync gave us the tools we needed at a price we could afford in the least amount of time and very little assistance from our IT Group, which was a big relief.
Anonymous | TrustRadius Reviewer

Return on Investment

Latitude by Genesys

  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
JOSE ROMAN | TrustRadius Reviewer

TermSync

  • Our over 60 day list has been reduced by more than 100 accounts.
  • Our DSO is consistently trending lower.
  • All of the customer notes are stored in one place saving time for everyone.
Staci Cima CCE | TrustRadius Reviewer

Screenshots

Pricing Details

Latitude by Genesys

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TermSync

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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