Lattice vs. Work.com

It's good for completing performance reviews and setting goals. However, goals should have a different setup, as I mentioned in the previous question. The company also uses it for pulse surveys and one large survey that goes out each year. While I don't have anything to do with compiling that data, it seems to be functional for the HR team. Their goal is to make sure that large survey is as anonymous as possible and that they are able to effectively compile the data. They share it with us. The org chart could be more user-friendly too.

Incentivized

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

• Giving me up to date information and tasks that enable me to complete necessary training experiences.
• Giving me a user friendly interface/platform that allows me to communicate with coworkers, supervisor, etc.
• It notifies me when I have things to do, and when I have completed necessary tasks.
• It gives me a bank of completed tasks so that I can chronologically follow my progress over time as I have been with my organization.

• Good interface
• Simple and concise
• User-friendly

Incentivized

• Navigating on the website can be confusing. Webpage design can be improved.
• Management Reviews could be more specific. They are only given one text box to provide feedback on Self-Reviews.
• The way in which goals are set and how to edit them is confusing. Found myself with repeating goals from a previous quarter even though I tried to turn them off as they were complete.

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

Lattice Support is not that good. We have had to have calls with them in the past and their product team did not have a lot of knowledge about their product. I believe they are able to provide a much better level of service and that would increase my likelihood to work with them again.

Incentivized

We previously used ADP's Performance Mgmt module and found it to not meet any of our needs. In the fall of 2020, I sourced/contacted three vendors - Lattice, Goal Span & Performance Culture & had demos of their offerings. Lattice checked all of the boxes we were seeking; implementation was fast & we were able to kickoff our first review the end of November as we normally do - what a huge positive difference we immediately saw!!

Incentivized

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

• At first he doesn’t make sense to fill out but after time does hold you accountable.
• As I mentioned before it’s a great way to have positive interactions to show public restroom fashion in your company.
• I’m not familiar with the cost but it seems like a good software and I enjoy using it.

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized