Likelihood to Recommend Lattice has been difficult to work with in the past few months. We've struggled internally to try and improve their models, but it hasn't proven itself to offer substantial value. We're able to suppress low quality leads, but Lattice also promotes some questionable leads at times and also grades high potential leads as low scoring. We've tried time and time again to improve the model, but they haven't offered much in terms of help or partnership.
Read full review It has proved to be the best lead provider based on the accuracy of information. We are confident that the email finding technology that results in a deliverable status will increase the number of people we are able to market to. Our company markets and sells to a very specific buyer, so being able to find leads that are updated by the buyer is a game changer.
Read full review Pros Ease of use. It is a no brainer for our sales teams. They go through just 10 minutes of training. It is very prescriptive and clear. There is a minimal amount of flipping to get through what they need to. Everything is just on one screen. Integration to Salesforce.com. The level of integration today is moderate. It integrates opportunity to opportunity. As soon as a sales person converts, it flows. They are highly responsive as a vendor. If there’s a field that we want to add, they will adapt the product for us very quickly. The model for professional services (fee based) is very flexible. It’s as much as you need. They advocate high service level for ramping new regions, and are very flexible with feet on the ground and helping out. Read full review LeadGrabber Pro is a great lead generation tool. If you know who you want to target, you find people on Linkedin that meets your specific targeting and then capture their business contact information. This information can then be used to send emails or make calls to these contacts. In addition to getting their email/phone number, we are able to capture other important information like their twitter id. This information can be used to better target prospects on social media as well. Leadgrabber has offered excellent support whenever issues have arrived with the system. Though there hasn't been many issues, whenever there has been an issue, their support team has always replied in a timely manner and has also fixed all issues quickly and effectively. Read full review Cons Detailed technographic information - we had a lot of issues with Lattice not being able to identify specific technologies being used by a company, which would be able to provide us materially different context as a seller. Model is built once and is static until refreshed - do not get meaningful feedback into the model in real-time Hard to identify which attributes are meaningful enough to include as enrichment in SFDC. Read full review The Auto-Split function is not perfect ... for splitting large searches into smaller jobs. Occasionally I encounter something trivial that does not work, but eGrabber Tech Support is very responsive, and they issue a patch, within a day or two of my complaint. Read full review Likelihood to Renew I will continue to use PRISM, especially now, because I after 3 years in the same geography, I have just transferred to a new territory. The tool really helps me focus on the best opportunities to pursue, which can sometimes be difficult with over 100 assigned accounts
Dorea Zalesak Inside Sales Commercial Account Manager (Print & Personal Systems)
Read full review Only being 1 month in, I will have to wait longer before knowing what kind of ROI and results I will have at the years end.
Read full review Usability The product is part of a service. The team from Lattice did a great job of supporting us and of delivering the results we set out to attain. They became an integral part of our success.
Read full review The software is extremely easy to use and does exactly what it was intended for - effortlessly source contacts in bulk.
Read full review Reliability and Availability We have not had any outages.
Read full review Performance The Lattice team kept the timelines we agreed to and pushed the envelop to deliver ahead of time when we needed it.
Read full review Support Rating It's very good. They are very responsive. They aren’t pushy on providing too much. They are very transparent about what you’re getting and paying for
Read full review The support team responds super fast and don't quit until the issue is resolved, you can't ask for more!
Read full review In-Person Training Please see my answers to the previous question. We had very good feedback from our product management, strategy and sales leadership and reps regarding our training.
Read full review Online Training I have just watched videos. They have very good pure video based training for high level. I have seen the training for reps. It is not very complex
Read full review Implementation Rating The implementation hit the milestones we established. Lattice was VERY committed to helping us make sure what we committed back to the organization was met.
Read full review It was very easy!
Read full review Alternatives Considered Lattice was an incumbent tool from several years ago. Early on, we enjoyed a good relationship with the team there. After the acquisition, we have definitely seen a decrease in the quality of support and engagement from the team. As a result, we will look at several competing vendors when our contract ends with Lattice.
Read full review We haven't used
LeadFuze , but around the same time that we were originally looking into purchasing LeadGrabber Pro, we also looked into
LeadFuze . They also looked like a good service, but they were more expensive and didn't seem to have all the features that LeadGrabber Pro offered.
Read full review Return on Investment We have seen quantifiable ROI when our reps have used the product to target accounts. In a recent example we found that accounts that targeted these "hi-po" accounts identified by using Lattice analytics created over $27M in pipeline over a month long period for a key product we are interested in selling more of to customers, compared to a less than $1M for accounts that were not identified as "hi-po". Read full review We've only been using eGrabber for about a month, so too soon to see an ROI. However, we have set appointments from the cold calls our Sales Dept have made based on the leads I have pulled. I am confident that sales are in our future, in the meantime, we are pleased to be filling our pipeline. Read full review ScreenShots LeadGrabber Pro Screenshots