Leapfile Managed File Transfer vs. OpenText XM Fax

We replaced ShareFile, that we had used for 7 years, due to a cost increase. LeapFile appeared to provide the exact same solution for a better price. However, the headaches we are experiencing with the product are costing us valuable time, money and frustration, both among our staff and between our clients.

XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place

Incentivized

• There are 3 ways to use LeapFile: the desktop app, the web app, the Outlook plugin

• Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
• XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
• XM Fax provided onsite sales support for sales and technical training.

Incentivized

• The interface is almost all text-based with minimal graphics. Because of that it can be difficult for our employees and our clients to quickly decide what action to take to complete their downloads.
• We have found the admin controls to not work consistently, causing lots of headaches.
• Some emails sent via the Outlook plugin will cause formatted text to look extremely confusing on the download page that a client must view in order to take an action to retrieve their files. The text shows all the HTML code wrapped around it.
• Uploads web page will tend to hold a cookie that "remembers" an expired link, causing our clients to receive an error.

• Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.

Similar functionality but LeapFile has a lower cost and a more basic interface. ShareFile was infinitely easier to use for both our employees and clients

XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.

• Too much time spent on addressing individual client issues while attempting to send or retrieve files.
• Too much time spent on testing and troubleshooting our employees' issues while attempting to send or retrieve files.

• I m not sure on pricing or how XMedius is pricing solutions now
• Cloud-based / vs On-Prem I think my vote always goes for on Prem
• ROI (not my field)