Likelihood to Recommend Brainshark is very user-friendly and it’s very easy to create learning content, even a beginner could walk through it fairly easily. They also have a great support team and help site that can pretty much answer any question with video tutorials.
Read full review If you are onboarding new employees or consultants and you have a complex product, solution, or your business is layered and complex, this can help distill down the layers into basics so that new team or partners can build their knowledge base up the right way. This ensures they are learning what needs to be learned, and not what they surmise or assume, which can be incorrect and cause issues down the road - this is especially sensitive in our field. Training of all kinds can be done easily with this tool.
Read full review Pros I love how easy creating a Brainshark and their formal learning is to use. Upload an animated Power Point, record audio, add music, or use videos etc. Their formal learning also keeps track of people in classes, allows us to invite people to a curricula, send notifications when classes are added, and update on the fly without having to resubmit all new classes. I also love that people in classes can run their own transcript and see where they are in a program, and if graded how they scored. Betsy Abney Wealth Management Academy Assistant Advocate
Read full review Open to feedback and ideas and constantly innovating and iterating on their product to serve new needs that arise Making me feel like more than just a customer: They aren't transactional and focus on building the relationship and making me feel heard. Extremely easy to use product so building content takes little time, and I can leverage other subject matter experts to build content as well. Read full review Cons Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis... Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often... Mike Buege Managing Partner - Director of Business Development
Read full review Media import (audio, video) are still in infancy. Reliability of uploaded content isn't 100%. The Events function lacks some features that are more built out in other platforms. Reporting interface has a bit of a learning curve, but overall isn't bad. Read full review Likelihood to Renew Our customers (internal employees) have expressed desired for online learning and we have received positive feedback on the Brainshark modules used in eLearning and communications. We are also increasing usage at the project level as the word spreads about the benefits of using Brainshark.
Read full review Worried about its acquisition by Seismic and hope that they don't change the product or the terms drastically.
Read full review Usability The vendor offers customer support services that are reliable and diverse and this ensures that users do not get stuck anywhere in using the platform and are able to use with minimal hitches.
Read full review It's completely simple and intuitive, anyone can pick it up. The hardest part is looking for a save button and finally figuring out you don't need one. We don't provide training for users and never have complaints. For creators, we provide best practices, but using Lessonly itself requires nothing .
Read full review Reliability and Availability I'm always able to access Brainshark, whether it is to upload, record, share, download, or view presentations. Whenever I do need to contact someone at Brainshark, there is always someone there. I have never had a problem accessing a presentation and any updates to presentations are viewable immediately.
Read full review Support Rating We've found a few glitches and needed some branding updated. Each time we've called, they were super responsive and cared about my issue as much as I did! They've even helped me (and another vendor) figure out how to have this other outside software integrate with theirs to achieve an even greater presentation. I'm super impressed with their Customer Service people.
Read full review The support team is very friendly and eager to help you learn the ins and outs of Lessonly. They can set up training for large groups or send links in a chat for individual help. They are quick to respond and if one person doesn't have the answer, they will collaborate with others to help find the answer.
Read full review Online Training The training is easy to use. You can take as little or as much as you need. The instructions are clear and easy to follow. There is a variety of training you can take. There are mini lessons, courses, and webinars. The folks at Brainshark truly want to help you have the best presentation possible.
Read full review Implementation Rating Their ongoing support after implementation is excellent and easy to access...
Mike Buege Managing Partner - Director of Business Development
Read full review Alternatives Considered There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.
Read full review I felt some of these products had more features than were necessary and needed for our team. Some of them were limited on the number of content creators that were allowed which to me forces you to use one or two people to create content where I would rather see it done by key members of each department.
Read full review Return on Investment Client satisfaction - we send out summaries of our big webcasts/conference calls via Brainshark. We've received lots of replies stating they love the format because they can consume the information on their own time. Time to market - before Brainshark, it took several days, if not weeks to work with a design team to get professional-looking summaries available. Now, we have the process down to a day or two. Read full review We've had an increase in quality overall as a company, as we are able to continually train our employees outside of our New Hire Training program. We've seen stronger communication as we are able to send out material to our stylists about products, policies, procedures, etc. and they are able to provide us with feedback. After all, it is their tool for learning and we want to know the best way to provide that information to our Team Members. Read full review ScreenShots