Lexis Search Advantage vs. ServiceNow HR Service Delivery

It is good for researching previous news stories on a subject and it can be helpful for tracking down people and their biographical information. If you're looking for academic studies on a subject, this is not the best place to go in my opinion. It is also not always current with addresses and phone numbers.

Incentivized

The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.

• Searching for news stories on a subject.
• Tracking down people.
• Tracking down previous residences of a person.

Incentivized

• Open IT tickets in a practical way.
• Customer service with fast support.
• Low cost.

Incentivized

• Not all address location information is accurate or up to date.
• The previous search function for news stories was easier to use than what was changed last year.

Incentivized

• The tool is sometimes slow.
• I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
• Add more languages ​​to the tool.

Incentivized

It's been several years since I called for help but when I did, Lexis was very helpful.

Incentivized

Lexis is much more refined in its results. I use it because it is a newsroom standard and it is what is provided by the company.

Incentivized

• No idea -- I don't deal with our finances.

Incentivized

• It frees your time and makes you more productive every day
• It enables you to rapidly find and eliminate all the unnecessary things
• It permits you to analyze more robust collections of info

Incentivized