What users are saying about
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Top Rated
2597 Ratings
12 Ratings
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Score 6.9 out of 100

Salesforce

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Top Rated
2597 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Salesforce
8.3
Customer data management / contact management
LexisNexis InterAction
8.0
Salesforce
9.1
Workflow management
LexisNexis InterAction
3.0
Salesforce
8.1
Territory management
LexisNexis InterAction
3.0
Salesforce
8.1
Opportunity management
LexisNexis InterAction
5.0
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Salesforce
8.3
Interaction tracking
LexisNexis InterAction
3.0
Salesforce
8.6
Channel / partner relationship management
LexisNexis InterAction
6.0
Salesforce
8.0
Contract management
LexisNexis InterAction
Salesforce
8.4
Quote & order management
LexisNexis InterAction
Salesforce
7.7

Customer Service & Support

LexisNexis InterAction
8.7
Salesforce
8.5
Case management
LexisNexis InterAction
8.0
Salesforce
9.0
Call center management
LexisNexis InterAction
9.0
Salesforce
8.4
Help desk management
LexisNexis InterAction
9.0
Salesforce
8.3

Marketing Automation

LexisNexis InterAction
8.0
Salesforce
8.2
Lead management
LexisNexis InterAction
7.0
Salesforce
8.3
Email marketing
LexisNexis InterAction
9.0
Salesforce
8.1

CRM Project Management

LexisNexis InterAction
4.7
Salesforce
8.0
Task management
LexisNexis InterAction
5.0
Salesforce
8.4
Billing and invoicing management
LexisNexis InterAction
4.0
Salesforce
6.7
Reporting
LexisNexis InterAction
5.0
Salesforce
8.8

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Salesforce
8.8
Forecasting
LexisNexis InterAction
4.0
Salesforce
8.5
Pipeline visualization
LexisNexis InterAction
4.0
Salesforce
8.9
Customizable reports
LexisNexis InterAction
5.0
Salesforce
9.1

Customization

LexisNexis InterAction
4.3
Salesforce
8.7
Custom fields
LexisNexis InterAction
4.0
Salesforce
8.7
Custom objects
LexisNexis InterAction
4.0
Salesforce
8.8
Scripting environment
LexisNexis InterAction
4.0
Salesforce
8.3
API for custom integration
LexisNexis InterAction
5.0
Salesforce
8.8

Security

LexisNexis InterAction
8.0
Salesforce
8.9
Single sign-on capability
LexisNexis InterAction
8.0
Salesforce
8.8
Role-based user permissions
LexisNexis InterAction
8.0
Salesforce
8.9

Social CRM

LexisNexis InterAction
4.5
Salesforce
8.2
Social data
LexisNexis InterAction
4.0
Salesforce
8.3
Social engagement
LexisNexis InterAction
5.0
Salesforce
8.1

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Salesforce
8.3
Marketing automation
LexisNexis InterAction
5.0
Salesforce
8.5
Compensation management
LexisNexis InterAction
5.0
Salesforce
8.2

Platform

LexisNexis InterAction
5.0
Salesforce
8.0
Mobile access
LexisNexis InterAction
5.0
Salesforce
8.0

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Salesforce
8.5

Likelihood to Renew

LexisNexis InterAction
Salesforce
10.0

Usability

LexisNexis InterAction
Salesforce
7.5

Reliability and Availability

LexisNexis InterAction
Salesforce
9.8

Performance

LexisNexis InterAction
Salesforce
9.0

Support Rating

LexisNexis InterAction
Salesforce
6.0

In-Person Training

LexisNexis InterAction
Salesforce
7.9

Online Training

LexisNexis InterAction
Salesforce
9.1

Implementation Rating

LexisNexis InterAction
Salesforce
9.4

Scalability

LexisNexis InterAction
Salesforce
10.0

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