What users are saying about
12 Ratings
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Score 6.9 out of 100
31 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

SalesOutlook

It is good for situations where you are emailing with clients about pertinent information that needs to be included in the SalesForce account for that client. It is much easier than having to copy and paste. It is not as appropriate for attachments because you cannot attach PDFs etc., to the SalesForce account page from Outlook.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
SalesOutlook
7.0
Customer data management / contact management
LexisNexis InterAction
8.0
SalesOutlook
7.0
Workflow management
LexisNexis InterAction
3.0
SalesOutlook
7.0
Territory management
LexisNexis InterAction
3.0
SalesOutlook
5.0
Opportunity management
LexisNexis InterAction
5.0
SalesOutlook
5.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
SalesOutlook
9.0
Interaction tracking
LexisNexis InterAction
3.0
SalesOutlook
9.0
Channel / partner relationship management
LexisNexis InterAction
6.0
SalesOutlook
7.0
Contract management
LexisNexis InterAction
SalesOutlook
9.0
Quote & order management
LexisNexis InterAction
SalesOutlook
5.0

Customer Service & Support

LexisNexis InterAction
8.7
SalesOutlook
8.0
Case management
LexisNexis InterAction
8.0
SalesOutlook
8.0
Call center management
LexisNexis InterAction
9.0
SalesOutlook
Help desk management
LexisNexis InterAction
9.0
SalesOutlook

Marketing Automation

LexisNexis InterAction
8.0
SalesOutlook
5.5
Lead management
LexisNexis InterAction
7.0
SalesOutlook
5.0
Email marketing
LexisNexis InterAction
9.0
SalesOutlook
6.0

CRM Project Management

LexisNexis InterAction
4.7
SalesOutlook
9.0
Task management
LexisNexis InterAction
5.0
SalesOutlook
9.0
Billing and invoicing management
LexisNexis InterAction
4.0
SalesOutlook
Reporting
LexisNexis InterAction
5.0
SalesOutlook

CRM Reporting & Analytics

LexisNexis InterAction
4.3
SalesOutlook
Forecasting
LexisNexis InterAction
4.0
SalesOutlook
Pipeline visualization
LexisNexis InterAction
4.0
SalesOutlook
Customizable reports
LexisNexis InterAction
5.0
SalesOutlook

Customization

LexisNexis InterAction
4.3
SalesOutlook
Custom fields
LexisNexis InterAction
4.0
SalesOutlook
Custom objects
LexisNexis InterAction
4.0
SalesOutlook
Scripting environment
LexisNexis InterAction
4.0
SalesOutlook
API for custom integration
LexisNexis InterAction
5.0
SalesOutlook

Security

LexisNexis InterAction
8.0
SalesOutlook
Single sign-on capability
LexisNexis InterAction
8.0
SalesOutlook
Role-based user permissions
LexisNexis InterAction
8.0
SalesOutlook

Social CRM

LexisNexis InterAction
4.5
SalesOutlook
Social data
LexisNexis InterAction
4.0
SalesOutlook
Social engagement
LexisNexis InterAction
5.0
SalesOutlook

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
SalesOutlook
6.0
Marketing automation
LexisNexis InterAction
5.0
SalesOutlook
6.0
Compensation management
LexisNexis InterAction
5.0
SalesOutlook

Platform

LexisNexis InterAction
5.0
SalesOutlook
Mobile access
LexisNexis InterAction
5.0
SalesOutlook

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

SalesOutlook

  • It makes it easy to transfer information
  • It is easy to view in conjunction with Outlook
  • Keeps people accountable for details in the file
Anonymous | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

SalesOutlook

  • Sometimes it doesn't load properly
  • Would like some of the buttons to be a bit more user-friendly
Anonymous | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

SalesOutlook

I have never used a similar product to this. So far my experience with this product is pretty good. I would recommend it to colleagues and other businesses
Anonymous | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

SalesOutlook

  • Easier to track case details
  • Speeds up the process of getting cases through all the steps
  • Sometimes there are glitches and takes time out of business to reload etc.
Anonymous | TrustRadius Reviewer

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SalesOutlook

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
SalesOutlook
9.0

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