What users are saying about
112 Ratings
12 Ratings
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Score 6.9 out of 100
112 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
SAP CRM
7.1
Customer data management / contact management
LexisNexis InterAction
8.0
SAP CRM
7.7
Workflow management
LexisNexis InterAction
3.0
SAP CRM
7.0
Territory management
LexisNexis InterAction
3.0
SAP CRM
6.2
Opportunity management
LexisNexis InterAction
5.0
SAP CRM
6.8
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
SAP CRM
7.1
Interaction tracking
LexisNexis InterAction
3.0
SAP CRM
7.2
Channel / partner relationship management
LexisNexis InterAction
6.0
SAP CRM
6.5
Contract management
LexisNexis InterAction
SAP CRM
7.9
Quote & order management
LexisNexis InterAction
SAP CRM
7.4

Customer Service & Support

LexisNexis InterAction
8.7
SAP CRM
6.5
Case management
LexisNexis InterAction
8.0
SAP CRM
7.1
Call center management
LexisNexis InterAction
9.0
SAP CRM
6.1
Help desk management
LexisNexis InterAction
9.0
SAP CRM
6.2

Marketing Automation

LexisNexis InterAction
8.0
SAP CRM
6.6
Lead management
LexisNexis InterAction
7.0
SAP CRM
6.2
Email marketing
LexisNexis InterAction
9.0
SAP CRM
7.0

CRM Project Management

LexisNexis InterAction
4.7
SAP CRM
7.6
Task management
LexisNexis InterAction
5.0
SAP CRM
8.1
Billing and invoicing management
LexisNexis InterAction
4.0
SAP CRM
7.5
Reporting
LexisNexis InterAction
5.0
SAP CRM
7.4

CRM Reporting & Analytics

LexisNexis InterAction
4.3
SAP CRM
7.7
Forecasting
LexisNexis InterAction
4.0
SAP CRM
7.7
Pipeline visualization
LexisNexis InterAction
4.0
SAP CRM
7.3
Customizable reports
LexisNexis InterAction
5.0
SAP CRM
8.1

Customization

LexisNexis InterAction
4.3
SAP CRM
7.4
Custom fields
LexisNexis InterAction
4.0
SAP CRM
7.9
Custom objects
LexisNexis InterAction
4.0
SAP CRM
7.9
Scripting environment
LexisNexis InterAction
4.0
SAP CRM
7.1
API for custom integration
LexisNexis InterAction
5.0
SAP CRM
6.6

Security

LexisNexis InterAction
8.0
SAP CRM
8.4
Single sign-on capability
LexisNexis InterAction
8.0
SAP CRM
8.3
Role-based user permissions
LexisNexis InterAction
8.0
SAP CRM
8.5

Social CRM

LexisNexis InterAction
4.5
SAP CRM
6.2
Social data
LexisNexis InterAction
4.0
SAP CRM
6.3
Social engagement
LexisNexis InterAction
5.0
SAP CRM
6.2

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
SAP CRM
6.2
Marketing automation
LexisNexis InterAction
5.0
SAP CRM
6.2
Compensation management
LexisNexis InterAction
5.0
SAP CRM
6.2

Platform

LexisNexis InterAction
5.0
SAP CRM
7.1
Mobile access
LexisNexis InterAction
5.0
SAP CRM
7.1

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

LexisNexis InterAction

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 7.3
Based on 1 answer
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
SAP CRM
6.5

Likelihood to Renew

LexisNexis InterAction
SAP CRM
9.0

Support Rating

LexisNexis InterAction
SAP CRM
7.3

Online Training

LexisNexis InterAction
SAP CRM
7.0

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