LexisNexis InterAction vs. Talisma Social CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LexisNexis InterAction
Score 6.9 out of 10
N/A
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A
Talisma Social CRM
Score 3.4 out of 10
N/A
Talisma Social CRM is a customer relationship management (CRM) software with features such as customer retention, targeted marketing campaigns, and social media monitoring and listening.N/A
Pricing
LexisNexis InterActionTalisma Social CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LexisNexis InterActionTalisma Social CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LexisNexis InterActionTalisma Social CRM
Top Pros
Top Cons
Features
LexisNexis InterActionTalisma Social CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
LexisNexis InterAction
5.1
1 Ratings
40% below category average
Talisma Social CRM
5.6
1 Ratings
31% below category average
Customer data management / contact management8.01 Ratings8.01 Ratings
Workflow management3.01 Ratings6.01 Ratings
Territory management3.01 Ratings6.01 Ratings
Opportunity management5.01 Ratings4.01 Ratings
Integration with email client (e.g., Outlook or Gmail)8.01 Ratings3.01 Ratings
Interaction tracking3.01 Ratings9.01 Ratings
Channel / partner relationship management6.01 Ratings5.01 Ratings
Contract management00 Ratings4.01 Ratings
Quote & order management00 Ratings5.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
LexisNexis InterAction
8.7
1 Ratings
15% above category average
Talisma Social CRM
4.7
1 Ratings
46% below category average
Case management8.01 Ratings3.01 Ratings
Call center management9.01 Ratings5.01 Ratings
Help desk management9.01 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
LexisNexis InterAction
8.0
1 Ratings
6% above category average
Talisma Social CRM
4.0
1 Ratings
61% below category average
Lead management7.01 Ratings5.01 Ratings
Email marketing9.01 Ratings3.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
LexisNexis InterAction
4.7
1 Ratings
47% below category average
Talisma Social CRM
6.0
1 Ratings
23% below category average
Task management5.01 Ratings7.01 Ratings
Billing and invoicing management4.01 Ratings4.01 Ratings
Reporting5.01 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Talisma Social CRM
5.7
1 Ratings
29% below category average
Forecasting4.01 Ratings5.01 Ratings
Pipeline visualization4.01 Ratings3.01 Ratings
Customizable reports5.01 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Talisma Social CRM
6.3
1 Ratings
18% below category average
Custom fields4.01 Ratings9.01 Ratings
Custom objects4.01 Ratings8.01 Ratings
Scripting environment4.01 Ratings3.01 Ratings
API for custom integration5.01 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
LexisNexis InterAction
8.0
1 Ratings
4% below category average
Talisma Social CRM
5.5
1 Ratings
41% below category average
Single sign-on capability8.01 Ratings2.01 Ratings
Role-based user permissions8.01 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
LexisNexis InterAction
4.5
1 Ratings
47% below category average
Talisma Social CRM
4.0
1 Ratings
58% below category average
Social data4.01 Ratings5.01 Ratings
Social engagement5.01 Ratings3.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
LexisNexis InterAction
5.0
1 Ratings
35% below category average
Talisma Social CRM
3.5
1 Ratings
69% below category average
Marketing automation5.01 Ratings4.01 Ratings
Compensation management5.01 Ratings3.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
LexisNexis InterAction
5.0
1 Ratings
40% below category average
Talisma Social CRM
4.0
1 Ratings
61% below category average
Mobile access5.01 Ratings4.01 Ratings
Best Alternatives
LexisNexis InterActionTalisma Social CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LexisNexis InterActionTalisma Social CRM
Likelihood to Recommend
6.0
(1 ratings)
4.0
(1 ratings)
User Testimonials
LexisNexis InterActionTalisma Social CRM
Likelihood to Recommend
LexisNexis
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
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Talisma Corporation
If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
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Pros
LexisNexis
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
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Talisma Corporation
  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
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Cons
LexisNexis
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
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Talisma Corporation
  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
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Alternatives Considered
LexisNexis
No answers on this topic
Talisma Corporation
Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
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Return on Investment
LexisNexis
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
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Talisma Corporation
  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Read full review
ScreenShots