14 Ratings
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Score 8.4 out of 100
28 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Lightspeed Retail

Lightspeed is well suited for many applications and has the power to accommodate a small business or a large business with lots of items. I am not sure where it would be less appropriate to use it because it works well in my application here at the liquor store. It gives great flexibility to many types of businesses.
Bret Birdsong | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle
Jamie Cunningham | TrustRadius Reviewer

Pros

Lightspeed Retail

  • Inventory management: it's not great but it's the best in class. Think "the least bad option."
  • Sales: it works well here, but don't use their payments system. It's overpriced and doesn't offer chip/pin.
  • Reporting: if you buy the advanced reporting package, it can work well, but is still limited, as all canned reports are.
Jeremy Smith | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
  • The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
  • I'd highly recommend this product.
Robbie Melton | TrustRadius Reviewer

Cons

Lightspeed Retail

  • I feel it needs the ability to charge a "restocking fee"
  • I would also like to be notified ahead of time before updates are made
  • The work flow when using the "pin before each sale" feature could be a little cleaner
Anonymous | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • There are a few minor bugs in the reporting that should be fixed.
  • Check out reports could improve by showing each transaction detail.
  • There is not currently a way to check via the reports how many online orders come through since they are processed as a credit card/cash.
Devon Moore | TrustRadius Reviewer

Usability

Lightspeed Retail

No score
No answers yet
No answers on this topic

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 8.5
Based on 3 answers
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Jamie Cunningham | TrustRadius Reviewer

Support Rating

Lightspeed Retail

Lightspeed Retail 6.6
Based on 3 answers
I gave the rating of a 9 because ninety percent of the time when I talk to their support they're very helpful.One of the only real issues I have is there are times where the queue will be 7-9 people deep. When you have an error you don't know how to fix, sometimes this is very troubling.But overall their support is usually quick and friendly.
Anonymous | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

Upserve POS (formerly Breadcrumb) 8.9
Based on 9 answers
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Jamie Cunningham | TrustRadius Reviewer

Alternatives Considered

Lightspeed Retail

I searched through a few other POS systems however, lightspeed is the first and only that I have used. Because I can customize attributes for custom art projects they were my only option and for that reason we chose them.
Damon Gabriel | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Blake Chaney | TrustRadius Reviewer

Return on Investment

Lightspeed Retail

  • It has had a very positive impact on business. There have been fewer mistakes by clerks and therefore less money lost.
  • We have not had any instances of outage of the server. This was not the case with the last system we used.
Bret Birdsong | TrustRadius Reviewer

Upserve POS (formerly Breadcrumb)

  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
John Bonica | TrustRadius Reviewer

Screenshots

Lightspeed Retail

Pricing Details

Lightspeed Retail

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lightspeed Retail Editions & Modules

Additional Pricing Details

Upserve POS (formerly Breadcrumb)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upserve POS (formerly Breadcrumb) Editions & Modules

Edition
Core$601
Pro$501
  1. per month per terminal
Additional Pricing Details
Our Core plan starts at $59 per month. This plan includes Payments Processing + EMV, Sales & Labor Reporting, Marketing Insights, Mobile App, Employee Scheduling, and Inventory and Online Ordering for an additional fee. Our Pro Plan starts at $199 with the first terminal free. This plan includes all core features, along with Menu Optimization, Server Performance, Loyalty, and Inventory and Online Ordering are included. Our Enterprise Plan starts at $359. This includes all the features of Pro, along with a dedicated success manager, custom reporting, and Data API Access.

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