What users are saying about
29 Ratings
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Score 6.8 out of 100
20 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Upserve, from Lightspeed

One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
Melissa Meece | TrustRadius Reviewer

Netsuite SuiteCommerce

For a larger multinational company, I would have a much lower rating. Especially with the ownership by Oracle it seems likely that the product will become more focused on smaller companies. For companies with less than a few hundred million of revenue or US only organisations, the ease of use and attractiveness of the interface will appeal to the finance community, and the manual effort will be more expected.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Upserve, from Lightspeed
Netsuite SuiteCommerce
9.1
Product catalog & listings
Upserve, from Lightspeed
Netsuite SuiteCommerce
10.0
Product management
Upserve, from Lightspeed
Netsuite SuiteCommerce
10.0
Bulk product upload
Upserve, from Lightspeed
Netsuite SuiteCommerce
8.0
Branding
Upserve, from Lightspeed
Netsuite SuiteCommerce
10.0
Mobile storefront
Upserve, from Lightspeed
Netsuite SuiteCommerce
7.0
Product variations
Upserve, from Lightspeed
Netsuite SuiteCommerce
10.0
Website integration
Upserve, from Lightspeed
Netsuite SuiteCommerce
10.0
Visual customization
Upserve, from Lightspeed
Netsuite SuiteCommerce
10.0
CMS
Upserve, from Lightspeed
Netsuite SuiteCommerce
7.0

Online Shopping Cart

Upserve, from Lightspeed
Netsuite SuiteCommerce
7.5
Abandoned cart recovery
Upserve, from Lightspeed
Netsuite SuiteCommerce
8.0
Checkout user experience
Upserve, from Lightspeed
Netsuite SuiteCommerce
7.0

Online Payment System

Upserve, from Lightspeed
Netsuite SuiteCommerce
5.0
eCommerce security
Upserve, from Lightspeed
Netsuite SuiteCommerce
5.0

eCommerce Marketing

Upserve, from Lightspeed
Netsuite SuiteCommerce
7.7
Promotions & discounts
Upserve, from Lightspeed
Netsuite SuiteCommerce
8.0
Personalized recommendations
Upserve, from Lightspeed
Netsuite SuiteCommerce
7.0
SEO
Upserve, from Lightspeed
Netsuite SuiteCommerce
8.0

eCommerce Business Management

Upserve, from Lightspeed
Netsuite SuiteCommerce
8.4
Multi-site management
Upserve, from Lightspeed
Netsuite SuiteCommerce
8.0
Order processing
Upserve, from Lightspeed
Netsuite SuiteCommerce
9.0
Inventory management
Upserve, from Lightspeed
Netsuite SuiteCommerce
9.0
Shipping
Upserve, from Lightspeed
Netsuite SuiteCommerce
6.0
Custom functionality
Upserve, from Lightspeed
Netsuite SuiteCommerce
10.0

Pros

Upserve, from Lightspeed

  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
Jamie Cunningham | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Reporting, able to pull accurate detailed data.
  • Different departments are able to create searches to pull the data they need.
  • Teams are able to have different roles to see only the data they need.
Anonymous | TrustRadius Reviewer

Cons

Upserve, from Lightspeed

  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
Robbie Melton | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Customizing the invoices and purchase orders is very frustrating and not at all intuitive.
  • One set of books for multiple currencies can be made more simple.
  • Needs to expand accessibility to external input.
Anonymous | TrustRadius Reviewer

Usability

Upserve, from Lightspeed

Upserve, from Lightspeed 8.5
Based on 3 answers
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
Jamie Cunningham | TrustRadius Reviewer

Netsuite SuiteCommerce

Netsuite SuiteCommerce 7.0
Based on 1 answer
It's hard to understand at first but once you get the hang of it it's slot easier to understand
Anonymous | TrustRadius Reviewer

Support Rating

Upserve, from Lightspeed

Upserve, from Lightspeed 8.9
Based on 17 answers
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
Jamie Cunningham | TrustRadius Reviewer

Netsuite SuiteCommerce

Netsuite SuiteCommerce 6.0
Based on 1 answer
Support is generally slow ,but they will resolve the issue if it's in their code not in your own customization
Anonymous | TrustRadius Reviewer

Alternatives Considered

Upserve, from Lightspeed

Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
Blake Chaney | TrustRadius Reviewer

Netsuite SuiteCommerce

The business had prior experience of SAP R/3 and NetSuite. The ease of use of NetSuite was a clear preference over the less intuitive and more rigid SAP
Anonymous | TrustRadius Reviewer

Return on Investment

Upserve, from Lightspeed

  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
John Bonica | TrustRadius Reviewer

Netsuite SuiteCommerce

  • Limit to creating new promotions website.
  • Deleting old or incorrect inventory can cause issues later on.
Anonymous | TrustRadius Reviewer

Screenshots

Netsuite SuiteCommerce

Pricing Details

Upserve, from Lightspeed

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Upserve, from Lightspeed Editions & Modules

Edition
Core$591
Pro$1992
Pro Plus$3593
  1. per month ($60 per terminal)
  2. per month ($50 per terminal)
  3. per month ($40 per terminal)
Additional Pricing Details
The Core plan starts at $59 per month. This plan includes Payments Processing + EMV, Sales & Labor Reporting, Marketing Insights, Mobile App, Employee Scheduling, and Inventory and Online Ordering for an additional fee. The Pro Plan starts at $199 with the first terminal free. This plan includes all core features, along with Menu Optimization, Server Performance, Loyalty, and Inventory and Online Ordering are included. The Enterprise Plan starts at $359. This includes all the features of Pro, along with a dedicated success manager, custom reporting, and Data API Access.

Netsuite SuiteCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Netsuite SuiteCommerce Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Upserve, from Lightspeed
6.7
Netsuite SuiteCommerce
8.0

Usability

Upserve, from Lightspeed
8.5
Netsuite SuiteCommerce
7.0

Support Rating

Upserve, from Lightspeed
8.9
Netsuite SuiteCommerce
6.0

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