Lightspeed Restaurant vs. Zapier

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lightspeed Restaurant
Score 8.8 out of 10
N/A
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
$69
per month 2.6% + 10¢
Zapier
Score 8.9 out of 10
N/A
The Zapier Automation Platform designed to integrate data between web apps. It is scaled for small to mid-sized businesses, with a functional but limited free version of the program.
$29.99
per month 750 tasks per month
Pricing
Lightspeed RestaurantZapier
Editions & Modules
Lightspeed Restaurant Essentials
$69
per month 2.6% + 10¢
Lightspeed Restaurant Plus
$189
per month 2.6% + 10¢
Lightspeed Restaurant Pro
$399
per month custom per purchase rates
Starter
$29.99
per month 750 tasks per month
Professional
$73.50
per month 2k tasks per month
Team
$103.50
per month 2k tasks per month
Company
Contact Sales
Offerings
Pricing Offerings
Lightspeed RestaurantZapier
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details33% discount for annual pricing.
More Pricing Information
Community Pulse
Lightspeed RestaurantZapier
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Lightspeed RestaurantZapier
Cloud Data Integration
Comparison of Cloud Data Integration features of Product A and Product B
Lightspeed Restaurant
-
Ratings
Zapier
7.4
101 Ratings
10% below category average
Pre-built connectors00 Ratings6.898 Ratings
Connector modification00 Ratings7.186 Ratings
Support for real-time and batch integration00 Ratings9.186 Ratings
Data quality services00 Ratings7.166 Ratings
Data security features00 Ratings7.565 Ratings
Monitoring console00 Ratings6.574 Ratings
Best Alternatives
Lightspeed RestaurantZapier
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Make
Make
Score 9.2 out of 10
Medium-sized Companies
Shopify
Shopify
Score 8.8 out of 10
SAP Integration Suite
SAP Integration Suite
Score 8.8 out of 10
Enterprises

No answers on this topic

SAP Integration Suite
SAP Integration Suite
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Lightspeed RestaurantZapier
Likelihood to Recommend
9.0
(25 ratings)
4.5
(106 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
8.5
(3 ratings)
10.0
(5 ratings)
Support Rating
8.9
(9 ratings)
1.0
(10 ratings)
User Testimonials
Lightspeed RestaurantZapier
Likelihood to Recommend
Lightspeed
One thing Upserve [POS (formerly Breadcrumb)] does well is splitting customer checks is very easy and intuitive. We used to host a lot of groups (pre pandemic) and splitting checks can be a nightmare. But they let you split it evenly by number or by item. You can even split one item (say, an app) across multiple checks.
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Zapier
Zapier is perfect for simple integrations and setting up generally low-volume accounts that require very little configuration and maintenance. For a distributed structure where a client/outside party is responsible for billing, it’s easy to create an account, put them on a low-cost plan, configure a simple integration and teach them how to alter the setup. Its webhook-based setup is perfect for many simple use cases and there’s no reason to use a more complex or expensive solution.
However, if you have integrations that are increasingly complex (involve parsing, multiple non-linear steps, the integration of non-native APIs), significant in overall volume/data or require additional features (time delays for API limits), Zapier likely isn’t your best choice. Other integration platforms offer higher levels of customization and capability, though they’re typically significantly more complex and expensive.
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Pros
Lightspeed
  • Reporting: Upserve's backend reporting system is unparalleled in this industry. It's extremely robust and gives us eyes into every nook and cranny of our business.
  • Intuitive: The Upserve POS is nearly as intuitive as Square. The ease of use really helps us provide great service without spending a fortune in training.
  • Extras: A quality POS system is assumed with Upserve. It has all the bells and whistles and it's very effective. What takes Upserve over the top is all the added features. Our online ordering system, loyalty program, delivery platform integration, KDS system, and soon to be inventory management are all provided for free with our system. The other benefit is all these features are seamless and work really well.
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Zapier
  • Ease of use - multiple people in the organization can set up and run Zaps per their specific use cases without much training.
  • Connectivity - Zapier is able to connect to multiple applications we use on a regular basis.
  • Functionality - Zapier provides embedded functionality within the app itself (email, data conversion), but also appropriate triggers and actions for apps it connects to.
  • Versatile - Zapier can execute complicated and simple tasks and thus has many use cases.
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Cons
Lightspeed
  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
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Zapier
  • Being able to turn off one leg of a Zap without having to delete it or turn the whole Zap off
  • Not all fields populate when using certain aspects of Salesforce, but that could be an SF issue
  • Communication when support is actually needed basically doesn't happen
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Likelihood to Renew
Lightspeed
No answers on this topic
Zapier
Zapier is now very much an integral part of our business and we could not operate without it!
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Usability
Lightspeed
Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive
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Zapier
Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
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Support Rating
Lightspeed
Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast
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Zapier
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
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Alternatives Considered
Lightspeed
Lavu is the worst POS system I have ever encountered. It was the most frustrating part of everyone’s shift. They were never available for customer service, Upserve is. Their system would shut down across regions, Upserve does not. Upserve (at the time Breadcrumb) was highly rated and praised for simplicity.
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Zapier
  • Zapier is a much more mature platform with much more software that you can integrate into and they add to their portfolio every month
  • Zapier has more functions for each software they connect
  • Zapier has their own services that are very useful
  • They have so many existing work flows that you can easily add
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Return on Investment
Lightspeed
  • Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
  • Dramatically reduced server error
  • Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.
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Zapier
  • It saves us hours of time every week being able to connect services automatically.
  • It enables automations to happen that would not otherwise be possible at all.
  • It allows us to choose other software for specific purposes without the limitations of only the built-in connectivity.
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ScreenShots