Lightstep vs. Sumo Logic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lightstep
Score 9.0 out of 10
N/A
Lightstep's full-context observability platform is designed to provide visibility across microservices, monoliths, and everything in between. Lightstep states that their mission is to deliver confidence at scale for those who develop, operate, and rely upon today's software applications. Lightstep entered into a definitive arrangement to be acquired by ServiceNow in May, 2021. Lightstep is now a ServiceNow company.
$1,200
per year
Sumo Logic
Score 7.3 out of 10
N/A
Sumo Logic is a log management offering from the San Francisco based company of the same name.
$3
Per GB Logs
Pricing
LightstepSumo Logic
Editions & Modules
No answers on this topic
Essentials
$3.00
Per GB Logs
Enterprise
$4.00
Per GB Logs
Enterprise Security
$4.25
Per GB Logs
Enterprise Suite
$4.75
Per GB Logs
Offerings
Pricing Offerings
LightstepSumo Logic
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
LightstepSumo Logic
Top Pros

No answers on this topic

Top Cons

No answers on this topic

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User Ratings
LightstepSumo Logic
Likelihood to Recommend
-
(0 ratings)
8.9
(14 ratings)
Usability
-
(0 ratings)
7.5
(3 ratings)
Support Rating
-
(0 ratings)
8.7
(6 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Professional Services
-
(0 ratings)
6.2
(3 ratings)
User Testimonials
LightstepSumo Logic
Likelihood to Recommend
ServiceNow
No answers on this topic
Sumo Logic
SumoLogic is a fantastic log aggregator and analysis tool, a fine alternative to Splunk. Searching is powerful and mostly intuitive and results come fast. If you have application logs in clusters or Kubernetes pods that lose their logs every time they're restarted, Sumo is the solution for you
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Pros
ServiceNow
No answers on this topic
Sumo Logic
  • Sumo Logic allowed for our InfoSec team to ingest logs from our CDN directly, in real-time, instead of massive compressed archives that were sent every two-hours (the only alternative at the time). Sumo Logic had an app for these logs, that allowed us to easily get an immediate payoff from the data, with canned dashboard and saved searches.
  • Sumo Logic has a fairly extensive REST API when it comes to log sources, source configurations, dashboard data, searches, etc. Their wiki for the API is usually kept up to date.
  • Sumo Logic, during the period of time I had used their product, had added the ability to configure agents via configuration files. This allowed customers to configure their endpoints, and modify the endpoints, with configuration management tools like Chef / Puppet / Salt. Beforehand, the only option was to always make changes either via the web portal or REST API.
  • The solutions engineers were extremely helpful, and easily reachable when issues would occur.
  • Users at our company found it easy to get started, working on new dashboards, scheduled searches, and alerting. The alerting worked well with our third-party paging tool.
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Cons
ServiceNow
No answers on this topic
Sumo Logic
  • I like the help center, but I think if it had more GUI tools, it could help new users.
  • Pulling out data is sometimes hard to read, (Maybe if I knew how to export data better, this would not be an issue for me).
  • I would like better know-how on how to create reports that will help our business.
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Usability
ServiceNow
No answers on this topic
Sumo Logic
Sumo Logic is very powerful but definitely requires some configuration work to get the most out of it. You can get a certification related to this, but it is definitely not something you can just throw together.
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Support Rating
ServiceNow
No answers on this topic
Sumo Logic
I would give this rating because I attended a free Sumo Logic training at a WeWork in Chicago. I found the training very useful, and I learned a lot of features that I was not aware of before I went to the training. I like the idea that SumoLogic provides free training seminars. I am certified in level1, and I plan on certifying to level2.
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Implementation Rating
ServiceNow
No answers on this topic
Sumo Logic
I was satisfied with the implementation, as at the time, it was the best way to implement the product with the available feature sets in Sumo Logic. User creation and management became more of an issue during continued use, instead of it being an issue related to deploying the product in our environment.
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Alternatives Considered
ServiceNow
No answers on this topic
Sumo Logic
Sumo Logic works very well out of the gate. For a small business it has given us what we need. I worked at a larger company previously, and we produced so many logs we had to create a custom logging service to handle them all. Cost and availability are big issues when deciding between the different services, whether self maintained and hosted, or provided by another company.
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Professional Services
ServiceNow
No answers on this topic
Sumo Logic
I've assisted several OneLogin customers with partner accounts to Sumo Logic. It has always been pleasant.
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Return on Investment
ServiceNow
No answers on this topic
Sumo Logic
  • I can't think of any negative side effects other than it being SO slow sometimes, but compared to Splunk everything is slow
  • It's SO much cheaper than Splunk that the time it takes to query information is well worth it
  • In the times that we've had Sumo go down or stop logging information, we've found that we'd be absolutely lost without Sumo
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