Lilt vs. Observe.ai

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lilt
Score 8.0 out of 10
N/A
Lilt is an AI-powered language service provider (LSP). Lilt combines adaptive neural machine translation technology, an enterprise translation management system, and professional translators to allow organizations to scale their translation programs and improve the global customer experience. They purport to improve translation speed by 3-5x and reduce costs by 50% or more. Lilt HQ is based in San Francisco and is backed by VCs like Intel Capital, Sequoia, Redpoint, Zetta, and…N/A
Observe.ai
Score 8.8 out of 10
N/A
Observe.AI, a provider of Contact Center AI in San Francisco, supports customer experiences and agent performance by helping to analyze interactions, extract sentiment insights and streamline workflows. With Observe.AI, businesses transcribe interactions to coach agents while gaining visibility into customer service operations. Observe.AI technology includes agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to contact centers.N/A
Pricing
LiltObserve.ai
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LiltObserve.ai
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsContact vendor for pricing information.
More Pricing Information
Community Pulse
LiltObserve.ai
Top Pros
Best Alternatives
LiltObserve.ai
Small Businesses

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Score 8.9 out of 10
Medium-sized Companies
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Ginger
Score 8.0 out of 10
Clari
Clari
Score 8.2 out of 10
Enterprises
Ginger
Ginger
Score 8.0 out of 10
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Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LiltObserve.ai
Likelihood to Recommend
8.0
(1 ratings)
9.3
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
LiltObserve.ai
Likelihood to Recommend
Lilt Inc.
Lilt is a great platform for translating and reviewing content for mainstream languages that are spoken by a large number of people such as Spanish, French, etc. in which case the machine translation tool does a great job of adding the appropriate fluency, grammar, and punctuations. The QA checks also likewise provide apt feedback with rarely any errors. The only shortfall for Lilt is when the content to be translated belongs to any non-mainstream languages (such as regional Indian state ones) and the most noticeable errors are thrown by the QA check tools which have several long-standing unfixed bugs.
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Observe.ai
Observe.ai is incredibly well
suited for uncovering trends. The accuracy of their transcripts paired with how
easy it is for any user to find insights helps us tap of data you would think would
be impossible to get, or at least in a very slow and manual process (listening
to call samples, 1 call at a time it’s a thing of the past now).

This simplicity of use and the power
of their machine learning and AI applications have proven to be particularly
helpful for us to boost our agent performance and training.

Observe.ai is still at the early stages
of real-time agent assist, so I would not recommend it right now for that type
of application.
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Pros
Lilt Inc.
  • Provide exact and fuzzy match feedback for translations
  • Provide step by step segmented workflow for translating
  • Great QA checks including Batch and Full to help detecting errors
  • Good machine translation feedback to help translators
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Observe.ai
  • Call audit evaluation tools.
  • Call transcription.
  • Agent Leaderboard.
  • Agent coaching tool/performance tracker.
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Cons
Lilt Inc.
  • Provide greater quality feedback for non-mainstream languages such as Indian regional
  • Improve punctuation and grammar fluency for non-mainstream languages
  • Fix long standing bug issues in QA check reporting mechanism
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Observe.ai
  • 71% increase in sales since implementation.
  • 33% decrease in customer escalations since implementation.
  • 20% increase in script compliance since implementation.
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Likelihood to Renew
Lilt Inc.
No answers on this topic
Observe.ai
We are very satisfied with the features, support, follow up and value that Observe.ai has brought to our organization. They are also very easy to deal with and very willing to listen to recommendations to help boost the solution.
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Usability
Lilt Inc.
No answers on this topic
Observe.ai
Their UI is very easy to navigate and understand. Most features are easily accessible and they seem well balanced and connected with each other. Users at our company have been trained with good proficiency levels in just a few hours, and high proficiency can be achieved in a week or less if you spend the time to practice.
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Alternatives Considered
Lilt Inc.
No answers on this topic
Observe.ai
Observe.ai provided our business a pricing structure that was attainable with our required ROI.
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Return on Investment
Lilt Inc.
  • Lilt is helping my organization localize its products to a lot more languages
  • Helps translating large content data like web pages with ease
  • Improves overall quality of work done and hence help gain more clients
Read full review
Observe.ai
  • The BEST ROI we have spent in years.
  • Fraction of a penny per call.
  • Increased overall revenue and revenue by person.
Read full review
ScreenShots

Observe.ai Screenshots

Screenshot of Observe.AI