What users are saying about
Top Rated
603 Ratings
Top Rated
436 Ratings
Top Rated
603 Ratings
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Score 8.5 out of 100
Top Rated
436 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

LinkedIn Sales Navigator

This is also a great tool that we use for a social selling approach. I've personally had lots of success with clients not responding and reaching out through LinkedIn to spark a conversation. What really makes a difference is having a tool that helps analyze businesses and their employees. The other side of this, besides just LinkedIn, is your ability to see companies and individuals as well as send messages without a limit, therefore increasing the effectiveness and scope of the impact for your business. It doesn't always do a great job of pulling in contact data. If you're looking to bulk search individuals this isn't the tool you would want to use.
Kevin Knudsen | TrustRadius Reviewer

Zoho CRM

Well suited for basic sales and pipeline management. Not appropriate if those leads or prospects need to be transferred into other organizations or companies. Good to use on more individualized sales teams, but not particularly great when it comes to collaborations. Limited tagging and chatting options for collaborative sales.If you are planning to work a pipeline to generate sales and are not in need of a great deal of communication between employees, this will be great for you.
Andrew McClean | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

LinkedIn Sales Navigator
8.0
Zoho CRM
Advanced search
LinkedIn Sales Navigator
8.3
Zoho CRM
Identification of new leads
LinkedIn Sales Navigator
7.9
Zoho CRM
List quality
LinkedIn Sales Navigator
8.2
Zoho CRM
List upload/download
LinkedIn Sales Navigator
7.2
Zoho CRM
Ideal customer targeting
LinkedIn Sales Navigator
8.1
Zoho CRM
Load time/data access
LinkedIn Sales Navigator
8.2
Zoho CRM

Sales Intelligence Data Standards

LinkedIn Sales Navigator
8.0
Zoho CRM
Contact information
LinkedIn Sales Navigator
7.7
Zoho CRM
Company information
LinkedIn Sales Navigator
8.2
Zoho CRM
Industry information
LinkedIn Sales Navigator
8.0
Zoho CRM

Data Augmentation & Lead Qualification

LinkedIn Sales Navigator
7.7
Zoho CRM
Lead qualification process
LinkedIn Sales Navigator
8.0
Zoho CRM
Smart lists and recommendations
LinkedIn Sales Navigator
7.1
Zoho CRM
Salesforce integration
LinkedIn Sales Navigator
7.3
Zoho CRM
Company/business profiles
LinkedIn Sales Navigator
8.1
Zoho CRM
Alerts and reminders
LinkedIn Sales Navigator
7.8
Zoho CRM
Data hygiene
LinkedIn Sales Navigator
7.6
Zoho CRM
Automatic data refresh
LinkedIn Sales Navigator
7.7
Zoho CRM
Tags
LinkedIn Sales Navigator
7.8
Zoho CRM
Filters and segmentation
LinkedIn Sales Navigator
7.9
Zoho CRM

Sales Intelligence Email Features

LinkedIn Sales Navigator
7.7
Zoho CRM
Sales email templates
LinkedIn Sales Navigator
7.8
Zoho CRM
Append emails to records
LinkedIn Sales Navigator
7.5
Zoho CRM

Sales Force Automation

LinkedIn Sales Navigator
Zoho CRM
7.7
Customer data management / contact management
LinkedIn Sales Navigator
Zoho CRM
8.0
Workflow management
LinkedIn Sales Navigator
Zoho CRM
8.1
Territory management
LinkedIn Sales Navigator
Zoho CRM
7.7
Opportunity management
LinkedIn Sales Navigator
Zoho CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
LinkedIn Sales Navigator
Zoho CRM
7.1
Contract management
LinkedIn Sales Navigator
Zoho CRM
7.5
Quote & order management
LinkedIn Sales Navigator
Zoho CRM
7.5
Interaction tracking
LinkedIn Sales Navigator
Zoho CRM
8.3
Channel / partner relationship management
LinkedIn Sales Navigator
Zoho CRM
7.5

Customer Service & Support

LinkedIn Sales Navigator
Zoho CRM
7.5
Case management
LinkedIn Sales Navigator
Zoho CRM
7.6
Call center management
LinkedIn Sales Navigator
Zoho CRM
7.4
Help desk management
LinkedIn Sales Navigator
Zoho CRM
7.6

Marketing Automation

LinkedIn Sales Navigator
Zoho CRM
8.0
Lead management
LinkedIn Sales Navigator
Zoho CRM
8.1
Email marketing
LinkedIn Sales Navigator
Zoho CRM
8.0

CRM Project Management

LinkedIn Sales Navigator
Zoho CRM
7.9
Task management
LinkedIn Sales Navigator
Zoho CRM
8.1
Billing and invoicing management
LinkedIn Sales Navigator
Zoho CRM
7.7
Reporting
LinkedIn Sales Navigator
Zoho CRM
7.9

CRM Reporting & Analytics

LinkedIn Sales Navigator
Zoho CRM
8.0
Forecasting
LinkedIn Sales Navigator
Zoho CRM
7.8
Pipeline visualization
LinkedIn Sales Navigator
Zoho CRM
8.0
Customizable reports
LinkedIn Sales Navigator
Zoho CRM
8.2

Customization

LinkedIn Sales Navigator
Zoho CRM
8.4
Custom fields
LinkedIn Sales Navigator
Zoho CRM
8.5
Custom objects
LinkedIn Sales Navigator
Zoho CRM
8.4
Scripting environment
LinkedIn Sales Navigator
Zoho CRM
8.5
API for custom integration
LinkedIn Sales Navigator
Zoho CRM
8.1

Security

LinkedIn Sales Navigator
Zoho CRM
8.2
Single sign-on capability
LinkedIn Sales Navigator
Zoho CRM
8.1
Role-based user permissions
LinkedIn Sales Navigator
Zoho CRM
8.3

Social CRM

LinkedIn Sales Navigator
Zoho CRM
7.4
Social data
LinkedIn Sales Navigator
Zoho CRM
7.4
Social engagement
LinkedIn Sales Navigator
Zoho CRM
7.4

Integrations with 3rd-party Software

LinkedIn Sales Navigator
Zoho CRM
7.5
Marketing automation
LinkedIn Sales Navigator
Zoho CRM
7.7
Compensation management
LinkedIn Sales Navigator
Zoho CRM
7.3

Platform

LinkedIn Sales Navigator
Zoho CRM
7.0
Mobile access
LinkedIn Sales Navigator
Zoho CRM
7.0

Pros

LinkedIn Sales Navigator

  • LinkedIn Sales Navigator takes the guesswork out of contacting potential lead sources. Rather than spending an exorbitant amount of time and energy trying to find the right people you wish to connect with, it lets you drill down and find contacts on a granular level.
  • LinkedIn Sales Navigator has add-ons that we pay for, and they are well worth the cost. We are now able to send more LinkedIn InMails each month, and we get a higher response rate from recipients.
  • We use Salesforce, and LinkedIn Sales Navigator saves leads and contacts into this platform with a simple click. There is no need to enter information multiple times, which is a real time saver.
Kevan Wilkinson | TrustRadius Reviewer

Zoho CRM

  • Zoho CRM has an incredible amount of features, from tagging contacts to social media integration (LinkedIn, Facebook, etc) and email capabilities.
  • Zoho CRM is very customizable. The entire look and feel of each page and account can be customized to fit your organization's needs.
  • Zoho CRM is just one of the products offered under Zoho's suite of software products. It easily integrates with other enterprise software like Zoho Project Management and Zoho email.
Adam Montgomery | TrustRadius Reviewer

Cons

LinkedIn Sales Navigator

  • With my current company I only have a limited amount of inMails that I can send per month (50) which limits my use of the product. I wish that I was able to have unlimited to get the full functionality.
  • One complaint I have about targeting specific types of prospects is that when you do narrow the list within a company sometimes unrelated prospects still come up in the search and you have to weed through them.
  • I wish that regular linkedIn and Sales Navigator could be linked together at least message wise so that you didn't have to remember if you sent a prospect a message through Navigator or just from being a contact.
Erika M. Barth | TrustRadius Reviewer

Zoho CRM

  • I do wish it was a bit "smarter" that it could sense duplicate entries and simply update fields when it recognizes a dupe.
  • I wish it had an easier integration with our marketing platform, Hubspot.
  • I wish there was a way to mass update information, via spreadsheet upload, WITHOUT having the Zoho ID.
Ashley Gennett | TrustRadius Reviewer

Likelihood to Renew

LinkedIn Sales Navigator

LinkedIn Sales Navigator 10.0
Based on 2 answers
This question is a no-brainer. The tool is the industry standard for anyone tied to sales and marketing. The name "LinkedIn Sales Navigator" is synonymous with streamlining relevant customer and account data in an easy to use format that is actionable and intelligent. The focus on continuous improvement and richer means of communicating with customers and prospects is evident each time new features are rolled out. The social component of the tool even includes a gamification component to ensure that peers remain relevant among each other, which is refreshing and enjoyable for those who engage the tool on a daily basis.
Michael J. Towle | TrustRadius Reviewer

Zoho CRM

Zoho CRM 7.6
Based on 19 answers
We went through an exhaustive process doing this evaluation and in the process took the time to really understand the objectives and requirements of all groups within the organization. Now that the system is in place it needs to be used and refined over a long period to time in order to get the full value. As a result you need to consider the long-term and renewal knowing that the system will get better the more you use it.
James Lochran | TrustRadius Reviewer

Usability

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 3 answers
It lets you pull people with specific titles in specific areas and with the criteria you choose--job changes, mutual connections based on schools, roles, and companies, etc. It is easy to upload these lists into other software or download and save them to a drive.
Vishakha Rao | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
There are some other paid apps. But Zoho CRM is decent for all kinds of businesses and it comes with a free price tag.
Oral Tosun | TrustRadius Reviewer

Support Rating

LinkedIn Sales Navigator

LinkedIn Sales Navigator 9.0
Based on 2 answers
The tool speaks for itself, but the support is definitely a significant portion of why we use the tool. The company cares about their customer's success and it shows. We do not have to wait for long periods of time for the support team to respond; they do so in a timely manner, and virtually always with relevant insights and solutions.
Michael J. Towle | TrustRadius Reviewer

Zoho CRM

Zoho CRM 4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.
Ajay Gupta | TrustRadius Reviewer

Implementation Rating

LinkedIn Sales Navigator

LinkedIn Sales Navigator 8.0
Based on 1 answer
I am unsure of the rollout, as I was not involved. I was an early adopter, and I have had a lot of success with the tool personally at multiple organizations, but I have no idea whether the implementation process encountered any errors. I can personally say that it works, and that I have not encountered significant issues with the tool since adoption, although a few issues like messages showing up as being unread even though they have been opened have been an on-again/off-again issues throughout the past few years. Overall, the company is doing a great job, and our implementation seems to have been effective.
Michael J. Towle | TrustRadius Reviewer

Zoho CRM

Zoho CRM 8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho
Ron Sherwood | TrustRadius Reviewer

Alternatives Considered

LinkedIn Sales Navigator

The only other tool I've used similar to Sales Navigator is the free LInkedin. As I've said, it is a great tool for networking and can be used for prospecting. I feel like Linkedin has really spent a lot of time trying to make Sales Navigator a better, more powerful tool for people in sales.
Gary Kawamura | TrustRadius Reviewer

Zoho CRM

I tried a lot of different software trying to find the one that gave me everything, which I found within ZOHO. It wasn't the CRM that sold me on ZOHO, it was the Subscriptions and it's integration within CRM that sold me on ZOHO. I'm glad I picked it, the CRM has been easy to adapt to and easy for the boss to get the reports out he wants.
Scott French | TrustRadius Reviewer

Return on Investment

LinkedIn Sales Navigator

  • In my last business, it enabled me to quickly target high value prospects and reach out to them. It led to enough success that I used it regularly.
  • It also offers and (I took advantage of) the ability to seek out introductions. This led to a large number of prospect conversations and some sales.
  • In my current business, we used it to beta test heavy outbound email campaigns, which it proved out because of the accuracy of the data.
Adam Boyd | TrustRadius Reviewer

Zoho CRM

  • The organization which is helping our sales team not miss a beat! We are following up without having to dig for information etc.
  • We close more sales when we have a clear activity list and can assess leads etc but using the scoring options
  • We are able to get our work done in a user-friendly environment. It helps the day run much smoother.
Sarah Lohsl | TrustRadius Reviewer

Screenshots

Pricing Details

LinkedIn Sales Navigator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LinkedIn Sales Navigator Editions & Modules

Additional Pricing Details

Zoho CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$12*

* /user/month

Zoho CRM Editions & Modules

Edition
Standard$121
Professional$201
Enterprise$351
  1. per user, per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LinkedIn Sales Navigator
8.5
Zoho CRM
7.9

Likelihood to Renew

LinkedIn Sales Navigator
10.0
Zoho CRM
7.6

Usability

LinkedIn Sales Navigator
8.0
Zoho CRM
8.0

Reliability and Availability

LinkedIn Sales Navigator
Zoho CRM
9.0

Performance

LinkedIn Sales Navigator
Zoho CRM
9.0

Support Rating

LinkedIn Sales Navigator
9.0
Zoho CRM
4.0

Online Training

LinkedIn Sales Navigator
Zoho CRM
8.2

Implementation Rating

LinkedIn Sales Navigator
8.0
Zoho CRM
8.0

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