Khoros Care vs. SAP Cloud for Social Engagement
Khoros Care vs. SAP Cloud for Social Engagement
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A | |
SAP Cloud for Social Engagement | N/A | Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently. | N/A |
Khoros Care | SAP Cloud for Social Engagement | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Care | SAP Cloud for Social Engagement | |
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Top Cons |
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Listening/monitoring |
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Publishing |
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Engagement |
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Marketing |
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Channel coverage/integration |
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Reporting/analytics |
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Account management |
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Khoros Care | SAP Cloud for Social Engagement | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Publer Score 9.8 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Social Suite by Reputation.com Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Care | SAP Cloud for Social Engagement | |
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Likelihood to Recommend | 7.7 (110 ratings) | 10.0 (2 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.5 (8 ratings) | 10.0 (1 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | 10.0 (1 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Care | SAP Cloud for Social Engagement | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | SAP |
Pros | Khoros (Formerly Spredfast + Lithium) | SAP |
Cons | Khoros (Formerly Spredfast + Lithium) | SAP |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | SAP |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | SAP |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | SAP |
Scalability | Khoros (Formerly Spredfast + Lithium) | SAP No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | SAP |
ScreenShots | Khoros Care Screenshots |