LiveAgent vs. TELUSCloud Contact Center
LiveAgent vs. TELUSCloud Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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LiveAgent | Small Businesses (1-50 employees) | LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha,… | $9 per month | |
TELUS Cloud Contact Center (TC3) | N/A | TELUS Cloud Contact Center (TC3) is a hosted, on-demand, multi-tenant omnichannel contact center solution based on Cisco’s Hosted Collaboration platform - an end-to-end, fully managed, enterprise grade solution that allows entities to focus on their core business while leveraging TELUS International's CX expertise. TELUS International is the company formed from Xavient Digital, after that company's acquisition by TELUS in 2018. | N/A |
LiveAgent | TELUSCloud Contact Center | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LiveAgent | TELUSCloud Contact Center | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Contact Center Software |
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Workforce Optimization (WFO) |
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LiveAgent | TELUSCloud Contact Center | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LiveAgent | TELUSCloud Contact Center | |
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Likelihood to Recommend | 8.2 (117 ratings) | 8.0 (1 ratings) |
Likelihood to Renew | 9.3 (4 ratings) | - (0 ratings) |
Usability | 8.0 (4 ratings) | - (0 ratings) |
Support Rating | 9.3 (24 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
LiveAgent | TELUSCloud Contact Center | |
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Likelihood to Recommend | QualityUnit, LLC | TELUS International |
Pros | QualityUnit, LLC | TELUS International |
Cons | QualityUnit, LLC | TELUS International |
Likelihood to Renew | QualityUnit, LLC | TELUS International No answers on this topic |
Usability | QualityUnit, LLC | TELUS International No answers on this topic |
Support Rating | QualityUnit, LLC | TELUS International No answers on this topic |
Implementation Rating | QualityUnit, LLC | TELUS International No answers on this topic |
Alternatives Considered | QualityUnit, LLC | TELUS International |
Return on Investment | QualityUnit, LLC | TELUS International |
ScreenShots | LiveAgent Screenshots |