LivePerson Conversation Cloud (LiveEngage) vs. Smart Communications SmartCOMM
LivePerson Conversation Cloud (LiveEngage) vs. Smart Communications SmartCOMM
Product | Rating | Most Used By | Product Summary | Starting Price |
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LivePerson Conversation Cloud (LiveEngage) | N/A | LivePerson headquartered in New York offers solutions for AI-guided live chat and conversational messaging, with the Conversation Cloud (formerly LiveEngage), supporting sales and service teams with answering questions across all popular messaging channels. | N/A | |
SmartCOMM | N/A | Smart Communications in London (an offshoot from Thunderhead) offers customer communications technology. Smart Communications flagship product is designed to help the user drive accurate, personalized customer conversations with their customers. The vendor states SmartCOMM helps businesses become more efficient internally, more compliant with regulators, and more relevant to customers. | N/A |
LivePerson Conversation Cloud (LiveEngage) | Smart Communications SmartCOMM | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LivePerson Conversation Cloud (LiveEngage) | Smart Communications SmartCOMM | |
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Top Pros |
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Top Cons |
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LivePerson Conversation Cloud (LiveEngage) | Smart Communications SmartCOMM | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | EZ Texting Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 9.6 out of 10 | Quadient Inspire Score 9.0 out of 10 |
Enterprises | Bright Pattern Contact Center Score 9.6 out of 10 | Quadient Inspire Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LivePerson Conversation Cloud (LiveEngage) | Smart Communications SmartCOMM | |
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Likelihood to Recommend | 8.0 (14 ratings) | 9.0 (2 ratings) |
Likelihood to Renew | 10.0 (10 ratings) | - (0 ratings) |
LivePerson Conversation Cloud (LiveEngage) | Smart Communications SmartCOMM | |
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Likelihood to Recommend | ![]() LivePerson
| ![]() Smart Communications
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Pros | ![]() LivePerson
| ![]() Smart Communications
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Cons | ![]() LivePerson
| ![]() Smart Communications
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Likelihood to Renew | ![]() LivePerson
| ![]() Smart Communications No answers on this topic |
Alternatives Considered | ![]() LivePerson
| ![]() Smart Communications
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Return on Investment | ![]() LivePerson
| ![]() Smart Communications
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ScreenShots |