What users are saying about
28 Ratings
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Score 4.4 out of 100
6 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

LivePerson LiveEngage

I can't say where it isn't well-suited, which is the reason for saying only 9 out of 10. But for a pre-sales chat window or (to my knowledge) a tech support chat window, LiveEngage appears completely functionally up to the challenge while being easy to learn.
Anonymous | TrustRadius Reviewer

MobileMonkey

MobileMonkey would be great if you have a really strong social media presence and want to capitalize on people visiting your pages. It's great if you have a tech friendly audience who is not afraid to talk to a chatbot. If you have an audience where they might be uncomfortable or more of an "uptight" audience then it might not be fore you. It's also not great for heavy B2B if your focus is on high level targets as they're likely not logged in to Facebook at work. B2C is probably the best function for MobileMonkey, although it could be used to help field support messages.
Anonymous | TrustRadius Reviewer

Pros

LivePerson LiveEngage

  • Want to track sales, visits, etc.? LiveEngage has the tools you need and or pretty quickly develop the ones that better suit your needs. Did I mention you can even track conversions or any kind?
  • Want to provide support using Facebook, the company has the interface to provide messaging support through the worlds leading social network. Talk about reach the masses.
  • BOTs - by partnering with IBM WATSON LiveEngage offers the best option for messaging BOT operations.
Willy Bernardo | TrustRadius Reviewer

MobileMonkey

  • For small businesses on zero budget - provides a free.
  • A Facebook group community with peers and experts helping each other.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Cons

LivePerson LiveEngage

  • I would like to see LivePerson improve in the area of displaying current page views. While sometimes this is accurate, it is not. It would definitely be a plus to have this functionality a consistent feature.
  • LivePerson does have problems with browsers. While this is only typically for Chrome or Safari, it does present problems (typically when a browser update comes out). We have also encountered problems with LivePerson not displaying correctly when on a mobile device as well.
Kayla Volland | TrustRadius Reviewer

MobileMonkey

  • Terrible marketing ethics!
  • 6am phone calls to my cell trying to up-sell me
  • Spam galore! I have replied more than 5 times to be unsubscribed, yet they still spam me
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LivePerson LiveEngage

LivePerson LiveEngage 10.0
Based on 10 answers
LivePerson's pricing is prohibitive to us renewing the service. We have used LivePerson for a long time and use to pay per number of concurrent user in chat, they changed their pricing model without communicating with us and our price went up by 5 times the price. Between the poor communication, poor user experience and limited reporting, we decided we are ready to move to the next level.
Anonymous | TrustRadius Reviewer

MobileMonkey

No score
No answers yet
No answers on this topic

Support Rating

LivePerson LiveEngage

No score
No answers yet
No answers on this topic

MobileMonkey

MobileMonkey 5.6
Based on 2 answers
MobileMonkey support is second to none when you have a paid plan. Always willing to help and make your life a lot easier when you're facing any technical difficulties or frustrations. When I was on the free plan, I found plenty of useful resources that helped me solve my problems, and I could still contact support for help.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Alternatives Considered

LivePerson LiveEngage

I've not used other programs in depth enough to make an accurate comparison. However, even from a customer standpoint, I've noticed when I contact a company and see they're using LP, my experience is often better. I've noticed a more genuine experience with business that use LP, possibly because of the ability to create your own canned responses and customize elements of the program to fit your business
Rich Fahey | TrustRadius Reviewer

MobileMonkey

MobileMonkey is a lot less expensive than both Olark and Drift. We chose MobileMonkey because we were hoping the familiar interface and integration between social and the website would drive more interest which would lead to conversion and revenue. It's more of a chatbot than Intercom in that Intercom is really good for customer support, but MM is a nice way to get people interested by sharing high level data through a conversation that doesn't require a real person. However, Olark, Drift, and Intercom all integrate with the major CRMs and marketing automation platforms which gives them a real edge over MobileMonkey at this time.
Anonymous | TrustRadius Reviewer

Return on Investment

LivePerson LiveEngage

  • Employees and prospects now have another way to engage each other. Employees have been able to generate more leads faster, significantly increasing employee efficiency.
  • Customer Service was impacted positively. We frequently receive comments like "that was easy."
  • A few larger deals have come in that were directly sourced from LivePerson. One was almost $500K and another was $170K.
Marc Nowicki | TrustRadius Reviewer

MobileMonkey

  • It has become a quick sunk-cost due to the amount of time I had to spend ignoring/blocking their unsolicited marketing/communication attempts.
Anonymous | TrustRadius Reviewer

Pricing Details

LivePerson LiveEngage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

MobileMonkey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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