What users are saying about
28 Ratings
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Score 4.4 out of 100
5 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

LivePerson LiveEngage

I can't say where it isn't well-suited, which is the reason for saying only 9 out of 10. But for a pre-sales chat window or (to my knowledge) a tech support chat window, LiveEngage appears completely functionally up to the challenge while being easy to learn.
Anonymous | TrustRadius Reviewer

Provide Support Live Chat

Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
Kimberly Graham | TrustRadius Reviewer

Pros

LivePerson LiveEngage

  • Want to track sales, visits, etc.? LiveEngage has the tools you need and or pretty quickly develop the ones that better suit your needs. Did I mention you can even track conversions or any kind?
  • Want to provide support using Facebook, the company has the interface to provide messaging support through the worlds leading social network. Talk about reach the masses.
  • BOTs - by partnering with IBM WATSON LiveEngage offers the best option for messaging BOT operations.
Willy Bernardo | TrustRadius Reviewer

Provide Support Live Chat

  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
Tim Regas | TrustRadius Reviewer

Cons

LivePerson LiveEngage

  • I would like to see LivePerson improve in the area of displaying current page views. While sometimes this is accurate, it is not. It would definitely be a plus to have this functionality a consistent feature.
  • LivePerson does have problems with browsers. While this is only typically for Chrome or Safari, it does present problems (typically when a browser update comes out). We have also encountered problems with LivePerson not displaying correctly when on a mobile device as well.
Kayla Volland | TrustRadius Reviewer

Provide Support Live Chat

  • Does not allow us to flag a particular 'consumer' as a scammer.
Kimberly Graham | TrustRadius Reviewer

Likelihood to Renew

LivePerson LiveEngage

LivePerson LiveEngage 10.0
Based on 10 answers
LivePerson's pricing is prohibitive to us renewing the service. We have used LivePerson for a long time and use to pay per number of concurrent user in chat, they changed their pricing model without communicating with us and our price went up by 5 times the price. Between the poor communication, poor user experience and limited reporting, we decided we are ready to move to the next level.
Anonymous | TrustRadius Reviewer

Provide Support Live Chat

No score
No answers yet
No answers on this topic

Support Rating

LivePerson LiveEngage

No score
No answers yet
No answers on this topic

Provide Support Live Chat

Provide Support Live Chat 9.7
Based on 3 answers
They are there when I need them.
Steven Woodall | TrustRadius Reviewer

Alternatives Considered

LivePerson LiveEngage

I've not used other programs in depth enough to make an accurate comparison. However, even from a customer standpoint, I've noticed when I contact a company and see they're using LP, my experience is often better. I've noticed a more genuine experience with business that use LP, possibly because of the ability to create your own canned responses and customize elements of the program to fit your business
Rich Fahey | TrustRadius Reviewer

Provide Support Live Chat

We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
Tim Regas | TrustRadius Reviewer

Return on Investment

LivePerson LiveEngage

  • Employees and prospects now have another way to engage each other. Employees have been able to generate more leads faster, significantly increasing employee efficiency.
  • Customer Service was impacted positively. We frequently receive comments like "that was easy."
  • A few larger deals have come in that were directly sourced from LivePerson. One was almost $500K and another was $170K.
Marc Nowicki | TrustRadius Reviewer

Provide Support Live Chat

  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
Kimberly Graham | TrustRadius Reviewer

Screenshots

LivePerson LiveEngage

Pricing Details

LivePerson LiveEngage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Provide Support Live Chat

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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