LivePerson CTI Platform (Tenfold) vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LivePerson CTI Platform (Tenfold)
Score 9.0 out of 10
N/A
Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition.N/A
RingCentral Contact Center
Score 7.6 out of 10
N/A
RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. The vendor does not disclose pricing information on their…N/A
Pricing
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Top Pros
Top Cons
Features
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
LivePerson CTI Platform (Tenfold)
6.9
1 Ratings
20% below category average
RingCentral Contact Center
8.2
14 Ratings
3% below category average
Agent dashboard8.01 Ratings8.312 Ratings
Validate callers8.01 Ratings7.710 Ratings
Outbound response8.01 Ratings8.612 Ratings
Click-to-call (CTC)7.01 Ratings8.18 Ratings
Warm transfer7.01 Ratings8.311 Ratings
Call scripts6.01 Ratings7.39 Ratings
Call tracking8.01 Ratings8.311 Ratings
Multichannel integration5.01 Ratings9.37 Ratings
CRM software integration5.01 Ratings8.77 Ratings
Call forwarding00 Ratings8.612 Ratings
Predictive dialing00 Ratings6.75 Ratings
Interactive voice response00 Ratings8.97 Ratings
REST APIs00 Ratings8.17 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
LivePerson CTI Platform (Tenfold)
8.0
1 Ratings
5% below category average
RingCentral Contact Center
8.0
14 Ratings
5% below category average
Quality management8.01 Ratings8.111 Ratings
Call analytics8.01 Ratings7.912 Ratings
Historical reporting8.01 Ratings8.111 Ratings
Live reporting8.01 Ratings7.19 Ratings
Customer surveys8.01 Ratings7.36 Ratings
Customer interaction analytics8.01 Ratings7.15 Ratings
Inbound call routing00 Ratings8.913 Ratings
Omnichannel inbound routing00 Ratings8.29 Ratings
Recording00 Ratings9.012 Ratings
Best Alternatives
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Likelihood to Recommend
9.0
(64 ratings)
7.7
(14 ratings)
Likelihood to Renew
-
(0 ratings)
8.5
(2 ratings)
Usability
-
(0 ratings)
8.8
(4 ratings)
Support Rating
-
(0 ratings)
8.5
(2 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Likelihood to Recommend
LivePerson
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
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RingCentral
If someone is looking for a simple, easy-to-setup contact center, Ring Central is the way forward. They might lack very advanced contact center features like Avaya but most customers want simple solutions which can be easy to manage and run and save on management costs. We would have liked them to add some more complex call queuing scenarios.
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Pros
LivePerson
  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
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RingCentral
  • They have an app so you do not miss any calls or messages from your customers or leads.
  • RingCentral has everything you need especially if you're working remotely. Therefore, you do not need to use other software.
  • They automatically transcribe the calls as well so if I miss something this normally helps.
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Cons
LivePerson
  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
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RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Likelihood to Renew
LivePerson
No answers on this topic
RingCentral
It is a solid platform that is easy to use and provides the information I need to manage my area of the business.
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Usability
LivePerson
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
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Support Rating
LivePerson
No answers on this topic
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
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Implementation Rating
LivePerson
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
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Alternatives Considered
LivePerson
In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
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RingCentral
RingCentral had the best uniform platform to blend our call center with our mobile users, had the best native contact center and a good Salesforce connection.
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Return on Investment
LivePerson
  • We have made more sales because of the ease of completing transactions.
  • The product is a bit more costly up front so that should be taken into consideration.
  • It is easier to reach customers on phone and chat so we can make more sales.
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RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
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ScreenShots

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce