LivePerson CTI Platform (Tenfold) vs. RingCentral Contact Center
LivePerson CTI Platform (Tenfold) vs. RingCentral Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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LivePerson CTI Platform (Tenfold) | N/A | Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition. | N/A | |
RingCentral Contact Center | N/A | RingCentral Contact Center offers a set of cloud-based software plans ranging from basic to pro level. The basic plan includes features such as support for inbound and outbound call centers and IVR and ACD capabilities. The most extensive plan also includes features such as advanced analytics and real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms. The vendor does not disclose pricing information on their… | N/A |
LivePerson CTI Platform (Tenfold) | RingCentral Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LivePerson CTI Platform (Tenfold) | RingCentral Contact Center | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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LivePerson CTI Platform (Tenfold) | RingCentral Contact Center | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Enterprises | Webex Contact Center Score 9.3 out of 10 | Webex Contact Center Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LivePerson CTI Platform (Tenfold) | RingCentral Contact Center | |
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Likelihood to Recommend | 9.0 (64 ratings) | 7.7 (14 ratings) |
Likelihood to Renew | - (0 ratings) | 8.5 (2 ratings) |
Usability | - (0 ratings) | 8.8 (4 ratings) |
Support Rating | - (0 ratings) | 8.5 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (1 ratings) |
LivePerson CTI Platform (Tenfold) | RingCentral Contact Center | |
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Likelihood to Recommend | ![]() LivePerson
| RingCentral
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Pros | ![]() LivePerson
| RingCentral
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Cons | ![]() LivePerson
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Likelihood to Renew | ![]() LivePerson No answers on this topic | RingCentral
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Usability | ![]() LivePerson No answers on this topic | RingCentral
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Support Rating | ![]() LivePerson No answers on this topic | RingCentral
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Implementation Rating | ![]() LivePerson No answers on this topic | RingCentral
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Alternatives Considered | ![]() LivePerson
| RingCentral
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Return on Investment | ![]() LivePerson
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ScreenShots | LivePerson CTI Platform (Tenfold) Screenshots |