LivePerson CTI Platform (Tenfold) vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LivePerson CTI Platform (Tenfold)
Score 9.0 out of 10
N/A
Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition.N/A
RingCentral Contact Center
Score 7.8 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Top Pros
Top Cons
Features
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
LivePerson CTI Platform (Tenfold)
6.9
1 Ratings
19% below category average
RingCentral Contact Center
7.7
18 Ratings
8% below category average
Agent dashboard8.01 Ratings7.614 Ratings
Validate callers8.01 Ratings7.310 Ratings
Outbound response8.01 Ratings8.415 Ratings
Click-to-call (CTC)7.01 Ratings8.29 Ratings
Warm transfer7.01 Ratings8.010 Ratings
Call scripts6.01 Ratings6.810 Ratings
Call tracking8.01 Ratings8.610 Ratings
Multichannel integration5.01 Ratings6.710 Ratings
CRM software integration5.01 Ratings6.09 Ratings
Call forwarding00 Ratings8.916 Ratings
Predictive dialing00 Ratings6.95 Ratings
Interactive voice response00 Ratings8.59 Ratings
REST APIs00 Ratings8.07 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
LivePerson CTI Platform (Tenfold)
8.0
1 Ratings
3% below category average
RingCentral Contact Center
7.1
17 Ratings
15% below category average
Quality management8.01 Ratings6.913 Ratings
Call analytics8.01 Ratings7.214 Ratings
Historical reporting8.01 Ratings6.314 Ratings
Live reporting8.01 Ratings7.312 Ratings
Customer surveys8.01 Ratings7.16 Ratings
Customer interaction analytics8.01 Ratings4.56 Ratings
Inbound call routing00 Ratings8.415 Ratings
Omnichannel inbound routing00 Ratings7.69 Ratings
Recording00 Ratings8.515 Ratings
Best Alternatives
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Likelihood to Recommend
9.0
(64 ratings)
8.3
(18 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(4 ratings)
Usability
-
(0 ratings)
8.7
(3 ratings)
Support Rating
-
(0 ratings)
6.3
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
LivePerson CTI Platform (Tenfold)RingCentral Contact Center
Likelihood to Recommend
LivePerson
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
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RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
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Pros
LivePerson
  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
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RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
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Cons
LivePerson
  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
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RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
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Likelihood to Renew
LivePerson
No answers on this topic
RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
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Usability
LivePerson
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
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Support Rating
LivePerson
No answers on this topic
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
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Implementation Rating
LivePerson
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
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Alternatives Considered
LivePerson
In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
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RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
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Return on Investment
LivePerson
  • We have made more sales because of the ease of completing transactions.
  • The product is a bit more costly up front so that should be taken into consideration.
  • It is easier to reach customers on phone and chat so we can make more sales.
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RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
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ScreenShots

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce