LivePerson CTI Platform (Tenfold) vs. Talkdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LivePerson CTI Platform (Tenfold)
Score 9.0 out of 10
N/A
Tenfold is a computer telephony integration (CTI) platform optimized for customer support and sales enablement. All contact points and interactions with customers are automatically captured back into existing CRM software, such as business calls, emails, texts, and chats. The solution is now part of the LiveEngage since the October, 2021 acquisition.N/A
Talkdesk
Score 8.7 out of 10
N/A
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
$65
per seat/per month
Pricing
LivePerson CTI Platform (Tenfold)Talkdesk
Editions & Modules
No answers on this topic
Professional
$65
per seat/per month
Professional +
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
LivePerson CTI Platform (Tenfold)Talkdesk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
LivePerson CTI Platform (Tenfold)Talkdesk
Top Pros
Top Cons
Features
LivePerson CTI Platform (Tenfold)Talkdesk
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
LivePerson CTI Platform (Tenfold)
6.9
1 Ratings
20% below category average
Talkdesk
8.7
422 Ratings
3% above category average
Agent dashboard8.01 Ratings8.6403 Ratings
Validate callers8.01 Ratings8.5356 Ratings
Outbound response8.01 Ratings8.7368 Ratings
Click-to-call (CTC)7.01 Ratings8.8336 Ratings
Warm transfer7.01 Ratings9.1381 Ratings
Call scripts6.01 Ratings8.9184 Ratings
Call tracking8.01 Ratings8.8374 Ratings
Multichannel integration5.01 Ratings8.7272 Ratings
CRM software integration5.01 Ratings8.4328 Ratings
Call forwarding00 Ratings8.8358 Ratings
Predictive dialing00 Ratings8.8189 Ratings
Interactive voice response00 Ratings9.1262 Ratings
REST APIs00 Ratings8.0210 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
LivePerson CTI Platform (Tenfold)
8.0
1 Ratings
5% below category average
Talkdesk
8.8
409 Ratings
5% above category average
Quality management8.01 Ratings8.9356 Ratings
Call analytics8.01 Ratings8.6369 Ratings
Historical reporting8.01 Ratings8.6375 Ratings
Live reporting8.01 Ratings8.7370 Ratings
Customer surveys8.01 Ratings8.9202 Ratings
Customer interaction analytics8.01 Ratings8.6229 Ratings
Inbound call routing00 Ratings8.9371 Ratings
Omnichannel inbound routing00 Ratings9.0262 Ratings
Recording00 Ratings9.4395 Ratings
Best Alternatives
LivePerson CTI Platform (Tenfold)Talkdesk
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
Webex Contact Center
Webex Contact Center
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LivePerson CTI Platform (Tenfold)Talkdesk
Likelihood to Recommend
9.0
(64 ratings)
8.8
(434 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(35 ratings)
Usability
-
(0 ratings)
8.8
(250 ratings)
Availability
-
(0 ratings)
9.4
(6 ratings)
Performance
-
(0 ratings)
9.8
(5 ratings)
Support Rating
-
(0 ratings)
9.2
(198 ratings)
In-Person Training
-
(0 ratings)
10.0
(2 ratings)
Online Training
-
(0 ratings)
8.6
(4 ratings)
Implementation Rating
-
(0 ratings)
8.4
(199 ratings)
Configurability
-
(0 ratings)
9.7
(6 ratings)
Product Scalability
-
(0 ratings)
9.7
(6 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
LivePerson CTI Platform (Tenfold)Talkdesk
Likelihood to Recommend
LivePerson
If there are situations where a customer is hard to reach, Tenfold allows easy pushing forward of reminders.In a high volume call system, it provides the ability to focus on your productivity and let Tenfold worry about the call logging, scheduling, and general call management on a day by day basis.
Read full review
Talkdesk
Talkdesk so far has lived up to its mission grants us a platform to use and engage with our population. They are able to reach us consistently and as they need with very few interruptions in services which for a tech company is not an easy thing to achieve. I would definitely recommend
Read full review
Pros
LivePerson
  • Integrates very well with Salesforce, our CRM software. As we disposition calls, the notes automatically generate on my customer's accounts, saving me valuable steps in documentation.
  • Call metrics gathered in Tenfold are used for measuring productivity across all of the sales team. Reporting is done through Salesforce, once again speaking volumes of the integration capabilities.
  • The clarity and consistency of quality of calls are outstanding! Very little delay, static or feedback.
Read full review
Talkdesk
  • We were able to replace on-premise solution with Talkdesk Cloud solution within project timelines
  • We were able to migrate region by region while keeping our existing IVR numbers to minimize the impact on customer.
  • We were able to integrate Talkdesk with our cloud CRM, AWS storage and reporting applications
  • The IVR flow changes are easier to understand and manage and to onboard any new team members to support the agents
Read full review
Cons
LivePerson
  • There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved. Just adding something as simple as being able to move it up and down would make a world of a difference. I don't know how many times the popup got in the way of other information I was trying to look at.
  • It would, of course, be a much better product if the popup were it's own app that could be docked anywhere on the screen. Tying the popup to Chrome really keeps this software from being the best it could be.
  • There are no skins, color options, customize options, or anything like that for the popup window. There is nothing you can do to affect how it looks, what information is on it, and where it is docked. Solve those three issues, and you have an amazing tool that is flexible and personable.
Read full review
Talkdesk
  • Frequent bugs
  • Easier access to the 'recent activity' when on a call with a customer
  • Be able to change your future status, while still on a call, like it was possible before
  • Editable 'home' page
  • Sending user to offline or another status randomly
  • Less phone delay
Read full review
Likelihood to Renew
LivePerson
No answers on this topic
Talkdesk
Talkdesk is an enterprise grade solution for telephony service. Zendesk eould be the only other option in terms of solutions I have implemented and seen in practice. It is easy for business users to learn how to use talkdesk and develop call routing paths dependong on the nature of the customer's request
Read full review
Usability
LivePerson
No answers on this topic
Talkdesk
Talkdesk has been helpful in allowing our agents to conduct their jobs in an efficient way by utilizing the phone systems. We are able to transfer calls easily to other agents or ring groups. This is a feature I use daily, and I couldn't imagine having a nationwide company without this service.
Read full review
Reliability and Availability
LivePerson
No answers on this topic
Talkdesk
I have never had a problem making a phone call or an issue getting a line out. More times than not it is the customer that will have a bad connection or have a lot of noise on their end. I have had experience w/ dropped calls, but never not being able to access a line
Read full review
Performance
LivePerson
No answers on this topic
Talkdesk
We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
Read full review
Support Rating
LivePerson
No answers on this topic
Talkdesk
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
Read full review
In-Person Training
LivePerson
No answers on this topic
Talkdesk
I was shown how to use Talkdesk and was happy with it. I learned all I needed.
Read full review
Online Training
LivePerson
No answers on this topic
Talkdesk
Training was simple as the app is easy to use. The phone has gone through upgrades since but it's very adaptive and doesn't require a complete session. There are articles available for self help in case something is forgotten. There are a lot of functions to talkdesk and we have not used all of them
Read full review
Implementation Rating
LivePerson
No answers on this topic
Talkdesk
Really easy to get set up out of the box. Anything I needed to understand further, I was able to just hop into the Academy and self-teach. I could then bring my team-members to those same sections so they could learn as well without me having to put together complicated SOP's / etc
Read full review
Alternatives Considered
LivePerson
In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else
Read full review
Talkdesk
We were unable to easily access call metrics using WM. Since the switch to Talkdesk, we have not had to struggle with our reporting at all. All the information we need is readily available and can be exported. We are also able to modify the metrics that we need and have them compiled in different ways. The information on Talkdesk is modifiable and makes it easy for us to get the numbers that we need at the end of the day.
Read full review
Scalability
LivePerson
No answers on this topic
Talkdesk
We have over 200 employees in 11 states across the United States. Everyone uses Talkdesk. I believe that says a lot about the product and its flexibility. We need to be able to rely on system in order to assist our customers. Reliability and sustainability is important to our success
Read full review
Return on Investment
LivePerson
  • We have made more sales because of the ease of completing transactions.
  • The product is a bit more costly up front so that should be taken into consideration.
  • It is easier to reach customers on phone and chat so we can make more sales.
Read full review
Talkdesk
  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
Read full review
ScreenShots

LivePerson CTI Platform (Tenfold) Screenshots

Screenshot of Tenfold for SalesforceScreenshot of Tenfold for Microsoft DynamicsScreenshot of Tenfold for Salesforce