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52 Ratings

LogicMonitor

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52 Ratings
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Score 9.4 out of 100
Top Rated
164 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

LogicMonitor

Prior to using LogicMonitor we used multiple tools to fit all our monitoring needs, with no individual tool being able to achieve that. After reviewing LogicMonitor against our other tools we found it could do the job of all these tools on its own. We then proceeded to consolidate our toolset into LogicMonitor migrating all devices away from our other tools and have had no problems since.As stated in cons, one of the current let downs for LogicMonitor is how strict the RBAC is. Some changes have been made recently to make this more flexible but one of the main things I think is needed which currently does not exist is to allow access to a limited set of data sources, as currently when you give access to logic modules the role will get access to them all.
Anonymous | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

It is well suited in organizations that are looking for an all-in-one Systems Management solution, that is well-known in the industry, and comes from a vendor that is also well-known, and that offers good support for this kind of product. It is less suited for organizations that want to use something right away, without a whole lot of setup/management on the back-end. This also wouldn't be suited for organizations that don't have funding for their IT folks to get formal training in the use of the product or have the time to read through the documentation, etc.
Anonymous | TrustRadius Reviewer

Pros

LogicMonitor

  • LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
  • LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
  • LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.
William Guertin | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

  • Remote Control works well and does not require a lot of configuration. It must be understood that the Remote Control feature of System Center Configuration Manager is different from RDP, as it does not establish a separate user session and allows a tech to troubleshoot issues in a way visible to a user.
  • It is easy to add client devices for management, and multiple options are available (push, Active Directory, etc.)
  • It's modular and extensible. For example, a third-party company, Parallels, makes a System Center Configuration Manager plugin to manage Macs from the same console.
Anonymous | TrustRadius Reviewer

Cons

LogicMonitor

  • It's not "easy", but it's the "easiest" of all the tools we've used
  • One of our main products, Ubiquit Unifi, wasn't supported out of box like others were
  • No integrations with IT Glue, AutoTask Configuration Items, Warranty Master or other MSP Tools
Chad Lauterbach | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

  • The licenses can be expensive if you are a small organization. Make sure you have a good deal with your Microsoft partner.
  • Deal with collections can be a little hard sometimes. Collections are the say the product classify or organize the groups. As the concept is a little different from what we're used to, like Active Directory Organizational Units or Security Groups, etc., it's best if you spend some time studying this before you deploy the product in your organization, especially if your organization has severy business or business units and remote sites.
  • You don't have as much product specialists as you have for other Microsoft products like MS Exchange, for example. So, make sure you hire a partner that have the skills needed to help you during the deploy of the product. Indeed, it is a complex product and it demands attention to details to avoid frustration in the future. People tend to save money on the implementation phase and that leads to frustration and, in some cases, projects cancellation due to underestimation of the requirements of the product.
Eduardo Viero | TrustRadius Reviewer

Likelihood to Renew

LogicMonitor

LogicMonitor 8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
Anonymous | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

System Center Configuration Manager (SCCM) 9.4
Based on 2 answers
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance.We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
Junie Johwa | TrustRadius Reviewer

Usability

LogicMonitor

LogicMonitor 9.0
Based on 2 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

System Center Configuration Manager (SCCM) 6.0
Based on 4 answers
It leaves a lot to be desired from a user-friendly experience. You must do a lot of Googling or guide reading to get it to do what you want. It has all the power to do pretty much whatever you need, but actually implementing it is not laid out in the simplest way.
Adam Martin | TrustRadius Reviewer

Performance

LogicMonitor

No score
No answers yet
No answers on this topic

System Center Configuration Manager (SCCM)

System Center Configuration Manager (SCCM) 7.3
Based on 14 answers
Due to SCCM being developed by Microsoft and meant to work with other Microsoft products, there has been no performance issues on servers nor client devices. We have done two upgrades without any unplanned downtime or issues, and there has been no requirement to roll-back any deployment or updates of SCCM due to any bugs or vulnerability found later. This is a well made product for specific use and specific platform. Other competitor products can do more and compatible with other Operating Systems, but if there is no requirement for that, SCCM is the best of breed.
Anonymous | TrustRadius Reviewer

Support Rating

LogicMonitor

LogicMonitor 9.9
Based on 20 answers
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
Anonymous | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

System Center Configuration Manager (SCCM) 7.8
Based on 7 answers
We have not needed to seek support for this product in the time that we have used it thus far. It's been working really well, and have not had any major issues. Being that it's a Microsoft product, it goes without saying that there will be many support options available if needed. This includes phone, web, forums, KB articles, etc. There is even comprehensive documentation that is available on the web through Microsoft's website for use of the product.
Anonymous | TrustRadius Reviewer

Implementation Rating

LogicMonitor

LogicMonitor 10.0
Based on 2 answers
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
Anonymous | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

System Center Configuration Manager (SCCM) 8.7
Based on 2 answers
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand!Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the projectManagement can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
Junie Johwa | TrustRadius Reviewer

Alternatives Considered

LogicMonitor

LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
James Deaton | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

Microsoft System Center Configuration manager was always selected because it combines several standalone solutions provided by other vendors. Has great integration with all Microsoft services including Azure. Being an enterprise standard level product, you can expect that your IT personnel has experience with it and you don't need to spend too much time to educate them.
Valery Mezentsau | TrustRadius Reviewer

Return on Investment

LogicMonitor

  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
Jason Emery | TrustRadius Reviewer

System Center Configuration Manager (SCCM)

  • Positive Impact #1: Leveraging the Remote Access feature, we can simply remotely connect to a users workstation to assist with any issues they may encounter. We have multiple locations, so it is a huge time saver in troubleshooting end user issues.
  • Positive Impact #2: ROI is different for everyone, but ours has been positive in that we dont have to travel back and fourth between building as often to assist users. This saves time, gas and ultimately money.
  • Positive Impact #3: After you have deployed all the SCCM agents SCCM will start performing its magic. Inventory of your hardware and software is readily available in fully customizable reports that you can provide upper management for tech refreshes, etc. We also use the reports to ensure we have the right licensing installed vs. the licensing we have purchased.
Joe Spradlin | TrustRadius Reviewer

Screenshots

Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

System Center Configuration Manager (SCCM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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