What users are saying about
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52 Ratings

LogicMonitor

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52 Ratings
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Score 9.4 out of 100
14 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

LogicMonitor

Prior to using LogicMonitor we used multiple tools to fit all our monitoring needs, with no individual tool being able to achieve that. After reviewing LogicMonitor against our other tools we found it could do the job of all these tools on its own. We then proceeded to consolidate our toolset into LogicMonitor migrating all devices away from our other tools and have had no problems since.As stated in cons, one of the current let downs for LogicMonitor is how strict the RBAC is. Some changes have been made recently to make this more flexible but one of the main things I think is needed which currently does not exist is to allow access to a limited set of data sources, as currently when you give access to logic modules the role will get access to them all.
Anonymous | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

We are a services organization and we use Riverbed SteelCentral AppInternals with our customers. It has allowed us to expand the footprint in the application management business with virtually all of our major accounts. We were able to expand and go into other applications that we weren't in or offering previously. Now, we have a new value proposition for our customer enhanced visibility, enhanced stability, and we can reduce our cost to them because our cost structure is reduced by using Riverbed SteelCentral AppInternals.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

LogicMonitor
Riverbed SteelCentral AppInternals
8.9
Application monitoring
LogicMonitor
Riverbed SteelCentral AppInternals
9.4
Database monitoring
LogicMonitor
Riverbed SteelCentral AppInternals
9.4
Threshold alerts
LogicMonitor
Riverbed SteelCentral AppInternals
9.2
Predictive capabilities
LogicMonitor
Riverbed SteelCentral AppInternals
9.1
Application performance management console
LogicMonitor
Riverbed SteelCentral AppInternals
9.3
Collaboration tools
LogicMonitor
Riverbed SteelCentral AppInternals
8.2
Out-of-the box templates to monitor applications
LogicMonitor
Riverbed SteelCentral AppInternals
8.9
Application dependency mapping and thresholding
LogicMonitor
Riverbed SteelCentral AppInternals
9.3
Virtualization monitoring
LogicMonitor
Riverbed SteelCentral AppInternals
8.5
Server availability and performance monitoring
LogicMonitor
Riverbed SteelCentral AppInternals
8.2
Server usage monitoring and capacity forecasting
LogicMonitor
Riverbed SteelCentral AppInternals
8.9
IT Asset Discovery
LogicMonitor
Riverbed SteelCentral AppInternals
8.5

Pros

LogicMonitor

  • LogicMonitor data sources allow you to monitor practically anything. If you can convert it to data, LogicMonitor can be modified to ingest and alert on it. There are a large number of out of the box data sources that cover pretty much everything standard you want to monitor, there is a large community of users who have also published their data sources and there is the flexibility to create your own. Data sources are limited only by your imagination.
  • LogicMonitor offers the ability to monitor a broad range of devices and environments with great detail and precision. We struggled to find a software package that offered the ability to monitor both our Cloud and on-prem environments, with the detail we were looking for and at the price that we were offered. We have grown by acquisition so we are in all the Clouds as well as running a diverse set of hardware and software environments and LogicMonitor was out of the box ready to handle a vast majority of our environments.
  • LogicMonitor customer support is very responsive and willing to work on any issues that we are experiencing. Their first level support handles most of our questions and is able to quickly escalate directly to the developers for any bugs that are discovered.
William Guertin | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

  • Try to end application downtime.
  • Optimize and improve troubleshooting.
  • Detect and identify existing problems.
Erik Silva | TrustRadius Reviewer

Cons

LogicMonitor

  • It's not "easy", but it's the "easiest" of all the tools we've used
  • One of our main products, Ubiquit Unifi, wasn't supported out of box like others were
  • No integrations with IT Glue, AutoTask Configuration Items, Warranty Master or other MSP Tools
Chad Lauterbach | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

  • Cost - Riverbed is really proud of their products, and the price shows.
  • More "point and click" repair opportunities.
  • Integration with Cisco DNA, tell which devices could have issues based upon the IOS version, etc.
Larry Chisholm | TrustRadius Reviewer

Likelihood to Renew

LogicMonitor

LogicMonitor 8.0
Based on 1 answer
The only reason we would leave logicmonitor would be price. Everything else has been really really good
Anonymous | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

No score
No answers yet
No answers on this topic

Usability

LogicMonitor

LogicMonitor 9.0
Based on 2 answers
It's very good. One area for improvement is the ability to group large quantities of objects together more quickly or disable alerts for specific instances completely very quickly.Alert Tuning is one of the more complex, but entirely necessary parts of the product to use keeping me from rating usability a 10.
Chad Lauterbach | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

No score
No answers yet
No answers on this topic

Support Rating

LogicMonitor

LogicMonitor 9.9
Based on 20 answers
I have only had to reach out to them a few times, but it has been a great experience every time. They do not have access into your environment until you enable support access, which is for a set amount of time. This is great because I know that my customers have data privacy unless there is a problem that needs to be addressed. When I am working on developing a new datasource they provide a sandbox account that I am able to do my work in. This allows support as needed in the sandbox environment so I do not need to allow access to production data for that process.
Anonymous | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

Riverbed SteelCentral AppInternals 9.0
Based on 2 answers
The support I give the highest rating because it is really amazing. Every time we triggered the tool support, we were very well served very quickly and efficiently. The problems were solved quickly and without stress. The staff helped us within minutes and had a lot of patience with us
Erik Silva | TrustRadius Reviewer

Implementation Rating

LogicMonitor

LogicMonitor 10.0
Based on 2 answers
Pretty straight forward. Not much to say except to speak to Logicmonitor about planning your collector sizes to begin with.
Anonymous | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

No score
No answers yet
No answers on this topic

Alternatives Considered

LogicMonitor

LogicMonitor is head and shoulders above anything we have used before. Traverse was the most feature-rich, but the back-end was cumbersome and problem-prone. But it was not extensible, support was lacking, and product updates were inconsistent.
James Deaton | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

There is a wide variety of APM solutions out there for companies to pick from. Riverbed AppInternals sits near the top of the stack certainly. We already deploy steelhead units across the estate with client licenses, that aided us in our decision to select AppInternals. We found the costs of AppDynamics and New Relic ( which we had trials for) both costly against AppInternals.
Rob Bates | TrustRadius Reviewer

Return on Investment

LogicMonitor

  • It is great the pricing model is very flexible so it is easy to scale up and down as requirements change and fluxuate. It is also simple (less than it used to be) so fairly easy to calculate costs - no complexity around interface counts or whatnot - just number of monitored hosts.
  • Very fast to deploy so it is easy to go from a problem one day to a solution the next day - proactively identifying issues instead of responding to end user complaints.
  • LogicMonitor added a killer feature (possibly to compete with Auvik) of configuration management. However it costs a fairly substantial amount just to turn it on whether you have one device or 100. I don't get it - I think a nominal fee per device would align better with the service and customer expectations of the product.
Jason Emery | TrustRadius Reviewer

Riverbed SteelCentral AppInternals

  • This product has really wonderful features and one of the most valuable ones is the transaction searches into TTW.
  • This will show you the operations that occurred under conditions that the user specifies, giving you the opportunity to drill down on the things that are more important and affecting system performance.
  • Besides that, the capability of analyzing each individual transaction captured to a very low-level detail (method call/line of code). This ability empowers the testing teams to provide more visibility to developers on how they can improve.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

LogicMonitor

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Riverbed SteelCentral AppInternals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogicMonitor
9.9
Riverbed SteelCentral AppInternals
9.3

Likelihood to Renew

LogicMonitor
8.0
Riverbed SteelCentral AppInternals

Usability

LogicMonitor
9.0
Riverbed SteelCentral AppInternals

Support Rating

LogicMonitor
9.9
Riverbed SteelCentral AppInternals
9.0

Implementation Rating

LogicMonitor
10.0
Riverbed SteelCentral AppInternals

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