Likelihood to Recommend
I would not recommend it to smaller businesses or MSPs that deal with small accounts. The cost to benefit ratio is not great for those. It's usually a good fit for larger organizations that can benefit from all the features LogicMonitor offers where the price point might be acceptable.
Read full review
Splunk Infrastructure Monitoring is well suited for any complicated environment where you have apps and servers across multiple clouds and platforms and products. If you have a data centre where all your apps and servers are in one single network, you could probably get away with older solutions. But for any modern, complex, hybrid-cloud microservices environment, Splunk Infrastructure Monitoring is a must-have.
Read full review Pros I think the best feature is the SaaS itself. The availablity at a webpage makes things really up to speed on the ever expanding cloud platforms taking over. It also doesn't boggle up the space in your email boxes sending consistent messages that aren't as critical as they should be. It simply expresses just the facts. Finally the ability to oversee all operations over a single customizable window pane makes it extremely intuitive and convenient. Read full review SignalFX handles historical metric aggregation exceptionally well, providing a multifaceted approach to event detection based on anomalies. SignalFX's cost is incredibly flexible with their pricing model of DPM (data-point per minute) vs the traditional "per host" model that most monitoring SaaS use. SignalFX support is responsive and knowledgeable, very eager to help solve your immediate problems. SignalFX integrations is vast and constantly growing, making adoption easy even when multiple different open-source technologies are used in your stack. Read full review Cons Integration capabilities with PSA/Ticketing Tools lack customization for multiple calls/actions per alert function Netflow/traffic analytics could show endpoints vs. IPs for all the popular ones, ex: Facebook, youtube, Netflix, etc. GUI could be beautified...think Apple OS and easy buttons. Some of the navigation is cumbersome Reports function ... cumbersome, drag and drop would be lovely since properties to not auto-populate Read full review Better integration with our clients (native mobile clients SDKs will be great). A way to easily tag filters and move them across metrics/formula. Alert system to easy false [alarm] and hard to configure. Be able to have group more dimensions (and have more values on each). Read full review Likelihood to Renew
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
Read full review
Comprehensive Monitoring and Observability: Splunk Infrastructure Monitoring offers a comprehensive solution for monitoring and observability of modern, distributed applications and infrastructure. With the ability to monitor metrics, traces, and logs in real-time, organizations can gain deep insights into the health and performance of their systems.Real-Time Alerting and Anomaly Detection: Splunk Infrastructure Monitoring provides real-time alerting and anomaly detection, enabling organizations to proactively identify and address issues before they impact users. This can help improve the reliability and availability of critical systems, reducing downtime and minimizing the impact of incidents.Cloud-Native Monitoring: Splunk Infrastructure Monitoring is designed to support cloud-native architectures and environments, including Kubernetes and serverless platforms. This makes it an ideal solution for organizations that are adopting cloud technologies and need to monitor and manage complex, dynamic systems.Easy to Use and Configure: Splunk Infrastructure Monitoring is easy to use and configure, with an intuitive user interface and out-of-the-box integrations with many popular tools and platforms. This can help organizations get up and running quickly and minimize the time and resources required to implement and maintain monitoring and observability solutions.
Read full review Usability
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
Read full review
I find that learning the interface can take some time. We need a better show-and-tell on how the Teams pages, Dashboard Groups, Dashboards and charts delay. Advance SignalFlow is sometimes hard to build. Some better samples of advanced SignalFlow would be helpful. For example, Splunk SPL has a vast resource of examples.
Read full review Support Rating
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
Read full review
Splunk Infrastructure Monitoring provides an excellent support experience for customers, offering a range of resources to ensure that users get the most out of their monitoring solution. The support team is knowledgeable and responsive, providing quick and effective assistance to resolve any issues that may arise.One of the key strengths of Splunk Infrastructure Monitoring support is the extensive documentation and online resources available to customers. The Splunk documentation library is comprehensive and well-organized, providing detailed information on every aspect of the product. In addition, the Splunk community is active and engaged, providing a wealth of user-generated content, including tips, tricks, and best practices for using the product.In addition to the extensive documentation and community resources, Splunk Infrastructure Monitoring provides a range of support options to meet the needs of different customers. These include email and phone support, as well as a web-based support portal where customers can submit and track support requests. The support team is responsive and knowledgeable, providing timely and effective assistance to ensure that customers get the most out of their monitoring solution.
Read full review In-Person Training
Add good training
Read full review Online Training
The training is good but room to improve
Read full review Implementation Rating
The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
Read full review
Definitely do a POC, then Pilot during which you will be able to catch most of initial issues and prepare for full implementation
Read full review Alternatives Considered Auvik
did not provide historical data and could not monitor as many device types as LM. We found the
collector to be more "buggy" and have had less issues with LM. We do feel that
had a better network topology map and would clearly show device relationship. That is really the only advantage that
has over LM.
Read full review
They’re not for the same purpose but we’re using NewRelic and Honeycomb for monitoring purposes. NewRelic is used for HTTP client monitoring for system related throughput, error, database and external client monitoring. Honeycomb is used to monitor actual HTTP request/response values. Splunk [Infrastructure Monitoring] is used for real-time application related throughout and error monitoring.
Read full review Contract Terms and Pricing Model
LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project. Worth every penny.
Read full review Professional Services
Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
Read full review Return on Investment We are currently tracking more things that, in another way, were not possible to identify and correct. We work more efficiently because we first resolve the critical incidents and then continue with the less relevant ones. Some alerts are quite difficult to resolve and the documentation sometimes did not guide to resolve the problems. Read full review Reduced downtime. Caused us to get a lot of spam when we redeployed apps and old instances stopped sending metrics. Muting alerts solves this, but people often forget to do it or do it incorrectly. Helped us find historical info about instances/apps. Read full review ScreenShots Splunk Infrastructure Monitoring Screenshots