LogicMonitor vs. TrueSight Pulse

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogicMonitor
Score 8.3 out of 10
Mid-Size Companies (51-1,000 employees)
LogicMonitor provides an agentless SaaS-based monitoring platform. LogicMonitor provides prebuilt integrations and an open API, and is designed to provide monitoring across networks, servers, applications, websites, and containers, including insights and reporting capabilities.N/A
TrueSight Pulse
Score 8.0 out of 10
N/A
TrueSight Pulse was a SaaS solution for real-time infrastructure monitoring of web-scale applications built in the cloud or on-premise servers based on BMC's acquisition of Boundary IT monitoring in 2015. The product is no longer available, however BMC's AIOps and Operations Management is still present through the T rueSight Operations Management solution and suite.
$8
month
Pricing
LogicMonitorTrueSight Pulse
Editions & Modules
Pro (up to 199 devices)
Contact sales team
Enterprise (200+ devices)
Contact sales team
Website Monitoring
Contact sales team
Standard
$8
month
Advanced
$12
month
Offerings
Pricing Offerings
LogicMonitorTrueSight Pulse
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOur platform is broken down into Pro and Enterprise Pricing. Pro includes monitoring for all of your cloud, hybrid, and on-premises infrastructure. Our Enterprise package includes all of this, plus our AIOps and Machine Learning functionality that provides dynamic thresholds, root cause analysis, anomaly detection and more! LogicMonitor only charges by the device. What is considered a device? A device is anything with an IP address that you want to monitor, including a physical device or a cloud resource. This means multiple data sources under the same IP address can be monitored for the same price. Unlike some monitoring platforms. we don’t charge per node, interface, or metric.Pricing reflect discount for annual subscription. Month to month pricing is $12 for Standard, $15 for Advanced
More Pricing Information
Best Alternatives
LogicMonitorTrueSight Pulse
Small Businesses
Auvik
Auvik
Score 8.8 out of 10
Auvik
Auvik
Score 8.8 out of 10
Medium-sized Companies
Veeam ONE
Veeam ONE
Score 8.5 out of 10
Veeam ONE
Veeam ONE
Score 8.5 out of 10
Enterprises
Veeam ONE
Veeam ONE
Score 8.5 out of 10
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User Ratings
LogicMonitorTrueSight Pulse
Likelihood to Recommend
8.0
(149 ratings)
8.0
(2 ratings)
Likelihood to Renew
5.4
(7 ratings)
-
(0 ratings)
Usability
8.2
(30 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.1
(113 ratings)
-
(0 ratings)
In-Person Training
8.2
(1 ratings)
-
(0 ratings)
Online Training
7.3
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(5 ratings)
-
(0 ratings)
Configurability
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.1
(5 ratings)
-
(0 ratings)
Ease of integration
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Professional Services
7.3
(4 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LogicMonitorTrueSight Pulse
Likelihood to Recommend
LogicMonitor
I would not recommend it to smaller businesses or MSPs that deal with small accounts. The cost to benefit ratio is not great for those. It's usually a good fit for larger organizations that can benefit from all the features LogicMonitor offers where the price point might be acceptable.
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BMC Software Inc.
Well suited when server monitoring, not well suited for non system administrators. Need to have server knowledge to get full understanding of product
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Pros
LogicMonitor
  • I think the best feature is the SaaS itself. The availablity at a webpage makes things really up to speed on the ever expanding cloud platforms taking over.
  • It also doesn't boggle up the space in your email boxes sending consistent messages that aren't as critical as they should be. It simply expresses just the facts.
  • Finally the ability to oversee all operations over a single customizable window pane makes it extremely intuitive and convenient.
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BMC Software Inc.
  • Real-time high-resolution metric monitoring. Data can be collected and viewed at 1-second resolution.
  • Visualization of line charts
  • Cloud hosted
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Cons
LogicMonitor
  • Integration capabilities with PSA/Ticketing Tools lack customization for multiple calls/actions per alert function
  • Netflow/traffic analytics could show endpoints vs. IPs for all the popular ones, ex: Facebook, youtube, Netflix, etc.
  • GUI could be beautified...think Apple OS and easy buttons. Some of the navigation is cumbersome
  • Reports function ... cumbersome, drag and drop would be lovely since properties to not auto-populate
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BMC Software Inc.
  • The interface is functional and adaptable but I kind of wish it looked like its predecessor Patrol Monitor.
  • It is somewhat hard to understand the integrations into the UI.
  • Hoping for more metric choices.
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Likelihood to Renew
LogicMonitor
This product has met virtually all of our needs. It was easy to implement and has been simple to support. Customization has been intuitive with many options available. They keep adding features and expanding available options. The future of LogicMonitor looks even better than it is today which is very promising. The management and support teams at LogicMonitor are always helpful
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BMC Software Inc.
No answers on this topic
Usability
LogicMonitor
Set up is super easy. Just stand up a small Linux or Windows server to act as a collector. There are no agents to install on monitored devices and all you need is SNMP or WMI access. When creating dashboards, all you have to do is find the widget on the device you want to show up and choose the menu option to add it.
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BMC Software Inc.
No answers on this topic
Support Rating
LogicMonitor
The sales team support we received was top notch. They worked hand in hand to make sure the product met all expectations. So far we have not really had to work with support that much; we have worked with setup team after purchase to deploy product fully. No issues so far and we are four weeks in.
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BMC Software Inc.
No answers on this topic
In-Person Training
LogicMonitor
Add good training
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BMC Software Inc.
No answers on this topic
Online Training
LogicMonitor
The training is good but room to improve
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BMC Software Inc.
No answers on this topic
Implementation Rating
LogicMonitor
The Implementation team kept us on track even when we didn't have time. They made up for our lack of focus at times and boiled everything down to simple tasks which enabled a quick deployment and an easy transition to regularly using the tool. They also kept us in a post-implementation for a while after which ensured we have multiple support options after go-live
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BMC Software Inc.
No answers on this topic
Alternatives Considered
LogicMonitor
Auvik did not provide historical data and could not monitor as many device types as LM. We found the Auvik collector to be more "buggy" and have had less issues with LM. We do feel that Auvik had a better network topology map and would clearly show device relationship. That is really the only advantage that Auvik has over LM.
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BMC Software Inc.
Datadog seems to have more freedom to build dashboards. They have more visualization types. However, Pulse seems to be better from a cost stand point. Pulse is able to accomplish everything we need, so no need to spend the extra cost.
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Contract Terms and Pricing Model
LogicMonitor
LogicMonitor isn't going to be the cheapest solution out there but I do think it is the best. Also, the support is amazing where as if you were to use some free opensource tool have fun waiting for the developer to get off work to support his side project. Worth every penny.
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BMC Software Inc.
No answers on this topic
Professional Services
LogicMonitor
Haven't really used it but our initial onboarding PS was disappointing. Felt like we were being told what we needed to cover as opposed to what we wanted to cover. In addition, we were pushed into using the PS in tight time frames and we were not ready to do so.
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BMC Software Inc.
No answers on this topic
Return on Investment
LogicMonitor
  • We are currently tracking more things that, in another way, were not possible to identify and correct.
  • We work more efficiently because we first resolve the critical incidents and then continue with the less relevant ones.
  • Some alerts are quite difficult to resolve and the documentation sometimes did not guide to resolve the problems.
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BMC Software Inc.
  • Positive in alert notifications.
  • Positive in keeping environment up time.
  • Positive in being able to monitor various metrics and meters.
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ScreenShots

LogicMonitor Screenshots

Screenshot of AIOps features are for enterprises or IT pros using next-gen technology or hybrid environments with cloud and container resources. LogicMonitor can be used to monitor and improve the performance of complex enterprise networks with dynamic thresholds, topology mapping, anomaly detection, and root cause analysis.Screenshot of LM Envision unites comprehensive monitoring and observability capabilities across the IT infrastructure, helping toidentify alerts for the most important systems while ensuring the user experience is uninterrupted across the globe.Screenshot of Ensure servers and the applications running on top of them are highly available. Helps resolve issues and optimize resource consumption for the server infrastructure.Screenshot of Remote work and WFH is changing the way that IT teams operate. LogicMonitor remote workforce monitoring ensures that employees are connected to the systems that keep them productive and provide proactive insight into dispersed systems and third-party outages.Screenshot of Sees into all clouds - unified monitoring across the entire hybrid multi-cloud ecosystem.Screenshot of LM Logs delivers log analysis at enterprise scale.