113 Ratings
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Score 7.8 out of 100
26 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

LogMeIn Central

How many people can say that they assisted their Chairman of the Board remotely while they were in their corporate jet at 42,000 feet? Wait I was in a commercial airliner at 39,000 feet and still was able to log on to his laptop and assist him with a problem.
Rich Platt | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

In situations in which you have high-end, up-to-date hardware systems, Take Control will thrive. Using the software on older system, or clients that do not wish to update to current OS/hardware, Take Control will suffer.
Kevin Hull | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Central
8.1
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
7.9
Screen sharing
LogMeIn Central
8.6
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.8
File transfer
LogMeIn Central
8.9
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
7.2
Instant message
LogMeIn Central
8.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.3
Secure remote access with Smart Card authentication
LogMeIn Central
8.2
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Access to sleeping/powered-off computers
LogMeIn Central
6.0
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
6.3
Over-the-Internet remote session
LogMeIn Central
9.2
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.1
Initiate remote control from mobile
LogMeIn Central
8.7
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
5.6
Remote management of servers & workstations
LogMeIn Central
9.4
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.6
Remote Active Directory® management
LogMeIn Central
5.8
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.5
Centralized management dashboard
LogMeIn Central
8.8
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
9.1
Session record
LogMeIn Central
8.5
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.6
Annotations
LogMeIn Central
7.5
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.5
Monitoring and Alerts
LogMeIn Central
6.9
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
8.2
Multi-platform remote control
LogMeIn Central
8.9
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
6.8

Pros

LogMeIn Central

  • LogMeIn Central excels at accessing computers remotely. I can blank the remote screen for privacy which is useful when you have to access sensitive data and you don't want the person on the other end to see it.
  • LogMeIn Central with remote desktop also allows you to lock the keyboard and mouse to prevent the remote user from accidentally clicking on things while I work with their computer. I use this feature a lot.
  • LogMeIn Central also has this neat feature to access a files on a remote computer without ever using remote desktop. You can send large files to the remote computer or retrieve them without stopping the remote user from getting their work done.
Jesse Reyes | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

  • Easy to use remote support.
  • Easily and securely access sensitive systems.
  • Easily set-up our end users with the ability to remote access to their own desktops as needed.
Anonymous | TrustRadius Reviewer

Cons

LogMeIn Central

  • One feature I have found to be a bit confusing is the One2Many. I have yet to take advantage of its features.
  • On several occasions when using the LogMeIn Client to access a computer we have run into issues with printers not being available once connected but disconnecting and or rebooting always seems to fix the problem.
  • Another feature I have found to be confusing to set up is the Alerts feature. I have yet to use this due to the complexity of setting it up.
Jesse Evans | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

  • Copy and paste functions from the host to a remote desktop is cumbersome.
  • Screen sizing is an issue for lower resolution devices (servers).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Central

LogMeIn Central 6.4
Based on 1 answer
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
Chris Barton | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Usability

LogMeIn Central

LogMeIn Central 8.9
Based on 50 answers
There is a learning curve to using the many features available in Central. If you are just using it to remote into machines then it is fairly simple, but if you want to use it for updates, alerts, file sharing and many other options then join the Webinars to see how they are done and if they will benefit you and your company.
Chris Lewis | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Reliability and Availability

LogMeIn Central

LogMeIn Central 9.2
Based on 50 answers
LogMeIn has great SLAs and excellent uptime. In the past 8 years I can only remember 1 or 2 times that the system has been down. Those times it was down, it was only down for a few minutes and the service was quickly restored. It is always available and works when you need it.
Anonymous | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Central

LogMeIn Central 8.6
Based on 2 answers
The rare times we had to contact support, they were timely and always were able to resolve our issue
Virginia Grey | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Implementation Rating

LogMeIn Central

LogMeIn Central 8.2
Based on 2 answers
its quick and easy
Chris Barton | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Central

ScreenConnect is much more resource heavy. If you're not using the cloud version that is. ScreenConnect is easier to install on other computers and doesn't require a local admin to run. There are just as many features to both programs. ScreenConnect is a lot more expensive, but our employees would much rather use Logmein central. Put IT staff prefers ScreenConnect. Both do very well, but I personally enjoy ScreenConneft because it's faster for a person in IT.
Leonard Johnson | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

Take Control can be accessed through a browser whereas Windows Remote Desktop requires settings on the PC and device to remote into the end device. Installing the end devices application has mostly been a flawless install with limited setting configurations. GoToMyPC has often required a reboot of the end device in order to get it working.
Anonymous | TrustRadius Reviewer

Return on Investment

LogMeIn Central

  • Saves time - we can quickly get onto a computer with issues - provided it's online.
  • Remote wake up - MOST of the time, we are able to remotely wake computers using LogMeIn. It doesn't always work, but what does? This is big for a number of reasons. First, if we need to perform evening maintenance on a PC and the user has neglected to leave the computer on for us, or it has gone to sleep, we can wake the computer and continue our work. Second - LMI has helped us recover a stolen laptop. Due to the culprit not wiping the computer, LogMeIn was still on it, and we were able to wake the unit, remote in, and get the computer's location.
  • Less hand holding - we have techs in the field who simply install their package and forget it. This gives us immediate access to the PCs if necessary.
Michael Metalios | TrustRadius Reviewer

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

  • Looks professional and the ease of addressing issues raised by the RMM gives clients confidence in me as their provider.
  • Managed Service clients tend to appreciate minimal work interruption, so quick connections that don't require user interaction is great.
Les Klassen Hamm | TrustRadius Reviewer

Screenshots

LogMeIn Central

Pricing Details

LogMeIn Central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Central
8.2
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)
7.9

Likelihood to Renew

LogMeIn Central
6.4
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

Usability

LogMeIn Central
8.9
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

Reliability and Availability

LogMeIn Central
9.2
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

Support Rating

LogMeIn Central
8.6
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

Implementation Rating

LogMeIn Central
8.2
SolarWinds Take Control (formerly SolarWinds MSP Anywhere)

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