GoToMyPC vs. LogMeIn Pro by GoTo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
GoToMyPC
Score 8.5 out of 10
N/A
GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.N/A
LogMeIn Pro by GoTo
Score 8.2 out of 10
N/A
N/A
$30
per month
Pricing
GoToMyPCLogMeIn Pro by GoTo
Editions & Modules
No answers on this topic
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Offerings
Pricing Offerings
GoToMyPCLogMeIn Pro by GoTo
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans are billed annually.
More Pricing Information
Community Pulse
GoToMyPCLogMeIn Pro by GoTo
Considered Both Products
GoToMyPC
Chose GoToMyPC
Biggest issue what the printer settings would get messed up everytime we tried to print remotely & then our point of sale receipts and pricing labels would not work properly.
Chose GoToMyPC
I know LogMeIn and GoToMyPC merged, but I didn't like the LogMeIn format. It was harder to use. I was forced into it because GoToMyPC didn't support one of my devices.
Chose GoToMyPC
I believe LogMeIn is part of GoToMyPC. I am very satisfied with either one. But, GoToMyPC is the best program I've ever used and I am very satisfied.
Chose GoToMyPC
GoToMyPC is about the same as the others, as far as useability, but the price and setup are better.
Chose GoToMyPC
I used it with my original Surface RT because GoToMyPC didn't work with it. I know it's now part of GoToMyPC, but I didn't like LogMein's interface as well as GoToMyPc. Just not as intuitive.
I looked at Microsoft product, but it requires all PC to run Windows Pro and only my …
Chose GoToMyPC
GoToMyPC is a superior product, in my opinion. It was very easy, efficient, and smooth from the beginning - never even a bump along the way. I am a customer for life!
LogMeIn Pro by GoTo
Chose LogMeIn Pro by GoTo
LogMeIn has the edge over TeamViewer and GoToMyPC when it comes to accessing/managing multiple machines. The interface is much cleaner and, at least in my experience, connectivity through LogMeIn has proven to be quite a bit more reliable than the other solutions. The one area …
Chose LogMeIn Pro by GoTo
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
Top Pros
Top Cons
Features
GoToMyPCLogMeIn Pro by GoTo
Remote Administration
Comparison of Remote Administration features of Product A and Product B
GoToMyPC
8.9
86 Ratings
8% above category average
LogMeIn Pro by GoTo
7.6
15 Ratings
8% below category average
Screen sharing8.757 Ratings9.014 Ratings
File transfer7.669 Ratings7.814 Ratings
Instant message9.918 Ratings6.312 Ratings
Secure remote access with Smart Card authentication7.010 Ratings7.24 Ratings
Access to sleeping/powered-off computers8.641 Ratings7.014 Ratings
Over-the-Internet remote session9.671 Ratings9.115 Ratings
Initiate remote control from mobile9.245 Ratings6.710 Ratings
Remote management of servers & workstations9.045 Ratings8.413 Ratings
Remote Active Directory® management8.721 Ratings7.210 Ratings
Centralized management dashboard9.524 Ratings8.311 Ratings
Session record10.021 Ratings8.211 Ratings
Annotations8.57 Ratings6.37 Ratings
Monitoring and Alerts9.016 Ratings7.99 Ratings
Multi-platform remote control8.722 Ratings7.412 Ratings
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GoToMyPCLogMeIn Pro by GoTo
Small Businesses
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Medium-sized Companies
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Score 9.7 out of 10
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Score 9.7 out of 10
Enterprises
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Score 9.0 out of 10
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Score 9.0 out of 10
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User Ratings
GoToMyPCLogMeIn Pro by GoTo
Likelihood to Recommend
9.1
(89 ratings)
8.9
(15 ratings)
Likelihood to Renew
9.1
(5 ratings)
10.0
(1 ratings)
Usability
8.7
(11 ratings)
9.0
(2 ratings)
Availability
9.1
(1 ratings)
10.0
(1 ratings)
Performance
9.1
(1 ratings)
9.0
(1 ratings)
Support Rating
9.1
(12 ratings)
10.0
(3 ratings)
Implementation Rating
9.1
(2 ratings)
10.0
(1 ratings)
Configurability
9.1
(1 ratings)
8.0
(1 ratings)
Product Scalability
9.1
(1 ratings)
5.0
(1 ratings)
User Testimonials
GoToMyPCLogMeIn Pro by GoTo
Likelihood to Recommend
GoTo (formerly LogMeIn)
I think GoToMyPC is well-suited for any scenario I have encountered, although I only have experience using it in a small firm setting. Otherwise, for working from home and traveling or file retrieval, it has proved more than adequate. I have not encountered a scenario that I thought was less than appropriate.
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LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
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Pros
GoTo (formerly LogMeIn)
  • I am able to easily access both of my home monitors on GoToMyPC by simply clicking on a slider bar.
  • I have access to all of my drives and programs as if I were sitting in my office.
  • GoToMyPC allows me to print to my office printers so I can complete paperwork and print it for my colleagues back in the office to use.
Read full review
LogMeIn, Inc.
  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
Read full review
Cons
GoTo (formerly LogMeIn)
  • Transfer or copy files from the computer drive (c drive) to your active desktop file folders.
  • The ability to set your own "Time Out" too often I have to log back in if switching between computer screens.
  • Easier way to print documents to printers not connected to the computer being accessed.
Read full review
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
I have been using GotomyPC for 20 years and it's gotten better with time. It's the best remote app that I've tried. The others were harder to use and not as functional. It allows us to work from anywhere just as if we were in the office. Even being able to print to my remote location is a wonderful way of doing work. I don't have to drag it to my remote device, It will just print without any hassle
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LogMeIn, Inc.
It works great
Read full review
Usability
GoTo (formerly LogMeIn)
Really easy to use-even if you forget your password frequently like me. The reset password feature is not cumbersome and does not require phoning Customer Service. Just a few clicks and a bit of creativity to come up with a new password. I like this "easy button" approach. Definitely recommend.
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LogMeIn, Inc.
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
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Reliability and Availability
GoTo (formerly LogMeIn)
The availability has been excellent for me. Any issue is usually due to one of my devices becoming unconnected from the internet.
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LogMeIn, Inc.
Always there as long as there is an internet connection
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Performance
GoTo (formerly LogMeIn)
The performance is dictated by the internet connection speed. As long as I have a good connection, the performance is great. And GoToMyPC has a warning when either the host or the client has a poor connection
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LogMeIn, Inc.
It loads quickly,
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Support Rating
GoTo (formerly LogMeIn)
I have never had to contact support. The product is so easy to use I have not needed help (yet). But if I had to contact them, I am sure they would be just as great to work with as the product itself is.
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LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
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Implementation Rating
GoTo (formerly LogMeIn)
It set up quickly and assigning log ins to various computers was simple. I don't think you need many insights into the product. It's easy to implement and easy to use. Since it's a work tool, it needs be that way. I wouldn't want the tool to have any learning curve when some of the people using it are not tech savvy. They are accessing their work computers for files or to work on apps that their remote devices might not have loaded.
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LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
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Alternatives Considered
GoTo (formerly LogMeIn)
I recently started having problems with Splashtop - slow response/freezes/drops, and after troubleshooting everything
internet and hardware related, decided to check out GoToMyPC as one step
in troubleshooting. GoToMyPC has better response
time and has been more reliable. So far I am pleased with the switch with just a couple of minor matters mentioned earlier in review.
Read full review
LogMeIn, Inc.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
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Scalability
GoTo (formerly LogMeIn)
I can use it on all of my devices - even my Galaxy phone. Once you log into your device, you work on it as if you were physically in front of it. Not much complexity in that. If you can work on your own device, you can work on it through another device - even a phone.
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LogMeIn, Inc.
The view is a little blurry. The resolution could be better
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Return on Investment
GoTo (formerly LogMeIn)
  • It's allowed me to work remotely at any time of day. I can instantly access my PC at 6 AM if we have an emergency job come it. We repair water main breaks.
  • The company owner can work from his 2nd home in another state without having to think about loss of revenue because he's not in the office.
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LogMeIn, Inc.
  • Save time
  • Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
  • It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems
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ScreenShots