LogMeIn Pro by GoTo vs. Symantec pcAnywhere (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Pro by GoTo
Score 8.2 out of 10
N/A
N/A
$30
per month
Symantec pcAnywhere (Discontinued)
Score 7.0 out of 10
N/A
PcAnywhere is remote administration software from established security software vendor Symantec. The application reached end of life in 2014.N/A
Pricing
LogMeIn Pro by GoToSymantec pcAnywhere (Discontinued)
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Pro by GoToSymantec pcAnywhere (Discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll plans are billed annually.
More Pricing Information
Community Pulse
LogMeIn Pro by GoToSymantec pcAnywhere (Discontinued)
Top Pros
Top Cons
Features
LogMeIn Pro by GoToSymantec pcAnywhere (Discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Pro by GoTo
7.6
15 Ratings
8% below category average
Symantec pcAnywhere (Discontinued)
9.0
1 Ratings
9% above category average
Screen sharing9.014 Ratings00 Ratings
File transfer7.814 Ratings9.01 Ratings
Instant message6.312 Ratings00 Ratings
Secure remote access with Smart Card authentication7.24 Ratings00 Ratings
Access to sleeping/powered-off computers7.014 Ratings00 Ratings
Over-the-Internet remote session9.115 Ratings9.01 Ratings
Initiate remote control from mobile6.710 Ratings00 Ratings
Remote management of servers & workstations8.413 Ratings00 Ratings
Remote Active Directory® management7.210 Ratings00 Ratings
Centralized management dashboard8.311 Ratings00 Ratings
Session record8.211 Ratings00 Ratings
Annotations6.37 Ratings00 Ratings
Monitoring and Alerts7.99 Ratings00 Ratings
Multi-platform remote control7.412 Ratings00 Ratings
Best Alternatives
LogMeIn Pro by GoToSymantec pcAnywhere (Discontinued)
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
mRemoteNG
mRemoteNG
Score 9.7 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn Pro by GoToSymantec pcAnywhere (Discontinued)
Likelihood to Recommend
8.9
(15 ratings)
7.0
(1 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(3 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn Pro by GoToSymantec pcAnywhere (Discontinued)
Likelihood to Recommend
LogMeIn, Inc.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
Read full review
NortonLifeLock (formerly Symantec)
Synmantec pcAnywhere is excellent when you require a secure remote connection, and you have enough computational power and internet bandwidth.
Read full review
Pros
LogMeIn, Inc.
  • Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
  • Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
  • Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
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NortonLifeLock (formerly Symantec)
  • Multiple connections
  • Cross-platform
  • Decent UX
Read full review
Cons
LogMeIn, Inc.
  • Slow customer service - we know more about their product than whoever we talk to whenever we call in
  • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
  • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
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NortonLifeLock (formerly Symantec)
  • Sometimes it is too slow
  • Consumes too much bandwidth
Read full review
Likelihood to Renew
LogMeIn, Inc.
It works great
Read full review
NortonLifeLock (formerly Symantec)
No answers on this topic
Usability
LogMeIn, Inc.
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
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NortonLifeLock (formerly Symantec)
No answers on this topic
Reliability and Availability
LogMeIn, Inc.
Always there as long as there is an internet connection
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NortonLifeLock (formerly Symantec)
No answers on this topic
Performance
LogMeIn, Inc.
It loads quickly,
Read full review
NortonLifeLock (formerly Symantec)
No answers on this topic
Support Rating
LogMeIn, Inc.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
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NortonLifeLock (formerly Symantec)
No answers on this topic
Implementation Rating
LogMeIn, Inc.
Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
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NortonLifeLock (formerly Symantec)
No answers on this topic
Alternatives Considered
LogMeIn, Inc.
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
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NortonLifeLock (formerly Symantec)
[We chose Synamtec pcAnywhere because] its embedded both-direction encryption exceeds the industry requirements.
Read full review
Scalability
LogMeIn, Inc.
The view is a little blurry. The resolution could be better
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NortonLifeLock (formerly Symantec)
No answers on this topic
Return on Investment
LogMeIn, Inc.
  • Save time
  • Improve customer satisfaction as we can involve the entire team any time and from any place to solve clients' problems
  • It effects clients' satisfaction negatively if the internet is not strong enough, as we can't connect to solve their problems
Read full review
NortonLifeLock (formerly Symantec)
  • It allows us to comply with the latest safe browsing requirements.
Read full review
ScreenShots