What users are saying about
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Top Rated
242 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
84 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Remote Desktop Manager

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
Remote Desktop Manager
8.9
Screen sharing
LogMeIn Rescue
9.6
Remote Desktop Manager
8.8
File transfer
LogMeIn Rescue
8.6
Remote Desktop Manager
9.2
Instant message
LogMeIn Rescue
8.3
Remote Desktop Manager
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
Remote Desktop Manager
8.4
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
Remote Desktop Manager
8.7
Over-the-Internet remote session
LogMeIn Rescue
9.1
Remote Desktop Manager
7.5
Initiate remote control from mobile
LogMeIn Rescue
7.7
Remote Desktop Manager
9.3
Remote management of servers & workstations
LogMeIn Rescue
9.0
Remote Desktop Manager
9.9
Remote Active Directory® management
LogMeIn Rescue
8.2
Remote Desktop Manager
9.9
Centralized management dashboard
LogMeIn Rescue
8.0
Remote Desktop Manager
9.2
Session record
LogMeIn Rescue
8.8
Remote Desktop Manager
7.8
Annotations
LogMeIn Rescue
8.5
Remote Desktop Manager
8.3
Monitoring and Alerts
LogMeIn Rescue
7.4
Remote Desktop Manager
8.3
Multi-platform remote control
LogMeIn Rescue
8.9
Remote Desktop Manager
9.9

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Remote Desktop Manager

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Remote Desktop Manager

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Ben Liebowitz | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager 8.5
Based on 7 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Anonymous | TrustRadius Reviewer

Implementation Rating

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
No answer on this topic is available.

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Remote Desktop Manager

Remote Desktop Manager was the best product and most useful when compared to the others we used/tested. There are so many more features available within the product, as well as a low entry point from a cost perspective. None of the other products met our needs fully.
Chris Reddy | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Remote Desktop Manager

  • We are using the free version so ROI is instant.
  • If we were to purchase it though, I would estimate ROI to be very quick as it allows me to jump on a server very quickly in response to customer needs
Charles Eichelberger | TrustRadius Reviewer

Screenshots

LogMeIn Rescue

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LogMeIn Rescue Editions & Modules

Additional Pricing Details

Remote Desktop Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Remote Desktop Manager Editions & Modules

Edition
Single User Subscribtion199.991
Site4999.992
CountryContact Us3
GlobalContact Us4
  1. Per Named User
  2. Unlimited Users, Single Site
  3. Unlimited Users, Multiple Sites, Single Country
  4. Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Remote Desktop Manager
9.0

Likelihood to Renew

LogMeIn Rescue
8.9
Remote Desktop Manager
9.1

Usability

LogMeIn Rescue
8.7
Remote Desktop Manager
8.2

Reliability and Availability

LogMeIn Rescue
9.1
Remote Desktop Manager

Performance

LogMeIn Rescue
9.1
Remote Desktop Manager

Support Rating

LogMeIn Rescue
7.8
Remote Desktop Manager
8.5

Implementation Rating

LogMeIn Rescue
6.4
Remote Desktop Manager
9.1

Scalability

LogMeIn Rescue
9.1
Remote Desktop Manager

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