What users are saying about
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Top Rated
242 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
41 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

SolarWinds N-central

N-Central would be most appropriate in a situation where an experienced admin would like a product that is as customizable as possible. The products allows for a lot of customization, but would be less appropriate in a situation where a less experienced admin is looking for a product that requires less set up.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
SolarWinds N-central
8.0
Screen sharing
LogMeIn Rescue
9.6
SolarWinds N-central
8.4
File transfer
LogMeIn Rescue
8.6
SolarWinds N-central
8.7
Instant message
LogMeIn Rescue
8.3
SolarWinds N-central
7.9
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.2
SolarWinds N-central
6.7
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
SolarWinds N-central
5.9
Over-the-Internet remote session
LogMeIn Rescue
9.1
SolarWinds N-central
8.8
Initiate remote control from mobile
LogMeIn Rescue
7.7
SolarWinds N-central
8.4
Remote management of servers & workstations
LogMeIn Rescue
9.0
SolarWinds N-central
9.2
Remote Active Directory® management
LogMeIn Rescue
8.2
SolarWinds N-central
7.5
Centralized management dashboard
LogMeIn Rescue
8.0
SolarWinds N-central
8.0
Session record
LogMeIn Rescue
8.8
SolarWinds N-central
8.0
Annotations
LogMeIn Rescue
8.5
SolarWinds N-central
7.8
Monitoring and Alerts
LogMeIn Rescue
7.4
SolarWinds N-central
8.1
Multi-platform remote control
LogMeIn Rescue
8.9
SolarWinds N-central
8.1

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

SolarWinds N-central

  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Nicolas Poague | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

SolarWinds N-central

  • It is a large piece of software and does take some time to get set-up and configured.
  • Limitations with some basic monitoring like site down/internet down and server state make it difficult to have accurate monitoring information.
  • Reports and reporting are minimal, not very customizable and not pretty.
Robert Guy | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central 8.6
Based on 2 answers
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
Anonymous | TrustRadius Reviewer

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central 8.3
Based on 3 answers
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
Anonymous | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central 8.3
Based on 8 answers
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
chris maddox | TrustRadius Reviewer

Implementation Rating

LogMeIn Rescue

LogMeIn Rescue 6.4
Based on 1 answer
No answer on this topic is available.

SolarWinds N-central

SolarWinds N-central 8.1
Based on 2 answers
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
Howard Magnes | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

SolarWinds N-central

SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. Since it is agent-based, any time an agent fails to check in, it means that that device is effectively no longer being managed. It can take a great deal of effort to maintain and remediate agent issues.
It is a great tool to manage small to medium-sized environments, but would struggle to cover all the angles required in a larger enterprise setting.
Anonymous | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

SolarWinds N-central

  • Allows the service desk to quickly connect to computers and troubleshoot issues in less time
  • Minimizes user downtime by allowing installs to run in the background
  • Allows for management of updates and the ability to let the user postpone the update if needed
Ashley Babiarz | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds N-central

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
SolarWinds N-central
8.3

Likelihood to Renew

LogMeIn Rescue
8.9
SolarWinds N-central
8.6

Usability

LogMeIn Rescue
8.7
SolarWinds N-central
8.3

Reliability and Availability

LogMeIn Rescue
9.1
SolarWinds N-central

Performance

LogMeIn Rescue
9.1
SolarWinds N-central

Support Rating

LogMeIn Rescue
7.8
SolarWinds N-central
8.3

Implementation Rating

LogMeIn Rescue
6.4
SolarWinds N-central
8.1

Scalability

LogMeIn Rescue
9.1
SolarWinds N-central

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