LogMeIn Rescue by GoTo vs. N-able N-central

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogMeIn Rescue by GoTo
Score 8.1 out of 10
N/A
Rescue is a remote support solution for PCs, Macs, and mobile devices. Rescue is designed to help IT teams to offer fast technical support and ensure a secure remote support session for both the IT professional and the end user. From small teams of IT helpdesk technicians to enterprise-level organizations, Rescue aims to offer the…N/A
N-able N-central
Score 7.1 out of 10
N/A
MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers and workstations—and troubleshoot. 2. Stay on top of threats with features like MFA, antivirus, integrated endpoint detection and response, data backup, disk encryption, email protection,…N/A
Pricing
LogMeIn Rescue by GoToN-able N-central
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LogMeIn Rescue by GoToN-able N-central
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
LogMeIn Rescue by GoToN-able N-central
Considered Both Products
LogMeIn Rescue by GoTo
Chose LogMeIn Rescue by GoTo
I have used similar tools like TeamViewer, NCentral, and Mikogo. Some of those tools are more than just remote support, and they have other uses like collaboration, remote management, patching, etc. However, when it comes to purely providing remote support, LogMeIn is the only …
N-able N-central
Chose N-able N-central
SolarWinds N-central is on the more unique side of tools because it can do so many things, and do most of them quite well. For patching, it is much easier to use than SCCM. In terms of monitoring, it is not great out of the box and requires tweaking to take full advantage. …
Chose N-able N-central
With Bomgar there are codes and/or a website that the user has to login to before we can connect remotely. N-central allows us to click on the machine and log in. We can set it to prompt the user to accept the connection, or on some computers, we can just log right into it.
Top Pros
Top Cons
Features
LogMeIn Rescue by GoToN-able N-central
Remote Administration
Comparison of Remote Administration features of Product A and Product B
LogMeIn Rescue by GoTo
8.2
165 Ratings
1% below category average
N-able N-central
-
Ratings
Screen sharing9.6160 Ratings00 Ratings
File transfer8.6150 Ratings00 Ratings
Instant message7.189 Ratings00 Ratings
Secure remote access with Smart Card authentication8.327 Ratings00 Ratings
Access to sleeping/powered-off computers7.340 Ratings00 Ratings
Over-the-Internet remote session9.1160 Ratings00 Ratings
Initiate remote control from mobile7.142 Ratings00 Ratings
Remote management of servers & workstations9.768 Ratings00 Ratings
Remote Active Directory® management8.432 Ratings00 Ratings
Centralized management dashboard9.849 Ratings00 Ratings
Session record7.6113 Ratings00 Ratings
Annotations6.941 Ratings00 Ratings
Monitoring and Alerts6.776 Ratings00 Ratings
Multi-platform remote control8.8116 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
LogMeIn Rescue by GoTo
-
Ratings
N-able N-central
5.9
3 Ratings
22% below category average
Remote monitoring00 Ratings5.43 Ratings
Network device monitoring00 Ratings5.03 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
LogMeIn Rescue by GoTo
-
Ratings
N-able N-central
6.0
4 Ratings
18% below category average
Patch Management00 Ratings6.04 Ratings
Best Alternatives
LogMeIn Rescue by GoToN-able N-central
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NinjaOne
Score 9.1 out of 10
Medium-sized Companies
mRemoteNG
mRemoteNG
Score 9.7 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
LogMeIn Rescue by GoToN-able N-central
Likelihood to Recommend
8.8
(181 ratings)
4.9
(22 ratings)
Likelihood to Renew
8.9
(19 ratings)
9.1
(2 ratings)
Usability
7.8
(33 ratings)
2.0
(4 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
9.1
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(38 ratings)
1.0
(8 ratings)
Implementation Rating
8.9
(3 ratings)
8.4
(2 ratings)
Configurability
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LogMeIn Rescue by GoToN-able N-central
Likelihood to Recommend
GoTo (formerly LogMeIn)
Not all of our team members are as PC computer savvy as we would like, Rescue allows any issue that arises to be quickly and correctly solved the first time no matter the level of comfort with our systems. We have not come across any situations where it did not work for our set up.
Read full review
N-able
In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc).
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Pros
GoTo (formerly LogMeIn)
  • The rescue lens feature has come in handy to save us plenty of times. being able to have eyes on the end users' side to see how things are actually physically connected.
  • Having the ability to collaborate with other technicians is a feature that I have not seen in other applications. normally the other person has to connect as well which results in lowered connection speed on the end user's side since 2 connections are running.
  • The tools to be able to locate and audit sessions are also very valuable for measuring the performance of my technicians.
Read full review
N-able
  • Remote tasks - entry-level techs can run basic tasks without physically touching a piece of equipment.
  • Remote support - remote controlling user devices is easy and saves a lot of time with having to initiate a remote session.
  • Management of devices, particularly patch management and anti-virus management - you can automatically approve and deploy patches and schedule automatic AV scans.
Read full review
Cons
GoTo (formerly LogMeIn)
  • one of the prompt in windows users is not vissible, somethimes users missed it and you must start from scratch
  • more documentation for apple users
  • never could record a session, all the time was a permissions issue, don't know how to do it
Read full review
N-able
  • Expensive software
  • The support team are terrible
  • Sales team will promise the world to get you over the line
  • Subscription management is tedious
  • Old software with very little development and the support team will not provide any further information on this - no roadmap
  • Integrations galore - but none of them are effective
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
We may continue using Logmein as it is the best remote support application in terms of connection latency and control. However, since several of our client sites have stricter security policies they block this application and we have to switch to other ways which is inconvenient
Read full review
N-able
Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.
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Usability
GoTo (formerly LogMeIn)
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
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N-able
The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.
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Reliability and Availability
GoTo (formerly LogMeIn)
Log me in has never failed me
Read full review
N-able
No answers on this topic
Performance
GoTo (formerly LogMeIn)
no complaints
Read full review
N-able
No answers on this topic
Support Rating
GoTo (formerly LogMeIn)
I'd say support for LogMeIn is ideal because I haven't ever been in a situation where additional support was necessary. The program runs so efficiently and simply that nothing was needed beyond initial training that was provided by my company. I am saying this as a user that strictly uses the technician console
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N-able
Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.
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Implementation Rating
GoTo (formerly LogMeIn)
Make sure you have your LogMeIn Rescue account sign-in details handy when installing on multiple support systems.
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N-able
Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one
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Alternatives Considered
GoTo (formerly LogMeIn)
UI (user interface) is pretty easy to use, you can use rescue from a desktop version or the web when others such as dameware you needed to have the software installed and the affected user needed to be on VPN, so you could take over their system. TeamViewer is good but with Rescue you can link your chat support team members and rescue to work from the same system. Other benefits in rescue is that you can add Ticket to track your IT personnel usage for reporting purpose. For instance if you want to track-down how many sessions the agent A did on a day and link the Ticket from your ITSM system with the information in rescue. I didn't see this option in other tools
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N-able
Our version of SolarWinds was old and running on old hardware, but it was way easier to setup and do things with. It did not do everything N-able does such as patch management, or at least we didn't have a module to do so if one existed. However it definitely seemed easier to use and possibly more stable.
Read full review
Scalability
GoTo (formerly LogMeIn)
it's perfect
Read full review
N-able
No answers on this topic
Return on Investment
GoTo (formerly LogMeIn)
  • We kept our help desk staff to a minimum since we no longer needed a tech on each floor.
  • Time of resolution went up 65% since our techs were able to quickly see the problem and resolve [it].
  • We no longer needed additional software to transfer files, saving us up to $5000 in subscription fees.
Read full review
N-able
  • Reduced time to manage and support servers and endpoints.
  • Provides support dept with more accurate information to assess and resolve issues quicker and more efficiently.
  • The subscription cost associated with N-central, to our clients has a good profit margin for us.
Read full review
ScreenShots

LogMeIn Rescue by GoTo Screenshots

Screenshot of Technician Group Configuration - Where users can create technician groups and subgroups with granular agent permissionsScreenshot of the console where repetitive tasks automated by running pre written scripts in the background, without disturbing end usersScreenshot of a smartphone camera being used to troubleshoot offline computers and hardwareScreenshot of remote control of Macs, PCs and Linux/AndroidScreenshot of reboot sessions and automationScreenshot of the central dashboard where common mobile device issues on iPhone and Android can be identified and addressed without the need to navigate the end user's device.

N-able N-central Screenshots

Screenshot of N-able N-central DashboardScreenshot of Remote desktop access with Take Control