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Top Rated
242 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100
13 Ratings
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Score 6 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

Synmantec pcAnywhere is excellent when you require a secure remote connection, and you have enough computational power and internet bandwidth.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
Symantec pcAnywhere (Discontinued)
9.0
Screen sharing
LogMeIn Rescue
9.6
Symantec pcAnywhere (Discontinued)
File transfer
LogMeIn Rescue
8.6
Symantec pcAnywhere (Discontinued)
9.0
Instant message
LogMeIn Rescue
8.3
Symantec pcAnywhere (Discontinued)
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.3
Symantec pcAnywhere (Discontinued)
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
Symantec pcAnywhere (Discontinued)
Over-the-Internet remote session
LogMeIn Rescue
9.1
Symantec pcAnywhere (Discontinued)
9.0
Initiate remote control from mobile
LogMeIn Rescue
7.7
Symantec pcAnywhere (Discontinued)
Remote management of servers & workstations
LogMeIn Rescue
9.0
Symantec pcAnywhere (Discontinued)
Remote Active Directory® management
LogMeIn Rescue
8.2
Symantec pcAnywhere (Discontinued)
Centralized management dashboard
LogMeIn Rescue
8.0
Symantec pcAnywhere (Discontinued)
Session record
LogMeIn Rescue
8.8
Symantec pcAnywhere (Discontinued)
Annotations
LogMeIn Rescue
8.5
Symantec pcAnywhere (Discontinued)
Monitoring and Alerts
LogMeIn Rescue
7.3
Symantec pcAnywhere (Discontinued)
Multi-platform remote control
LogMeIn Rescue
8.9
Symantec pcAnywhere (Discontinued)

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

  • Multiple connections
  • Cross-platform
  • Decent UX
Anonymous | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

  • Sometimes it is too slow
  • Consumes too much bandwidth
Anonymous | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

[We chose Synamtec pcAnywhere because] its embedded both-direction encryption exceeds the industry requirements.
Anonymous | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Symantec pcAnywhere (Discontinued)

  • It allows us to comply with the latest safe browsing requirements.
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Symantec pcAnywhere (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Symantec pcAnywhere (Discontinued)
7.0

Likelihood to Renew

LogMeIn Rescue
8.9
Symantec pcAnywhere (Discontinued)

Usability

LogMeIn Rescue
8.7
Symantec pcAnywhere (Discontinued)

Reliability and Availability

LogMeIn Rescue
9.1
Symantec pcAnywhere (Discontinued)

Performance

LogMeIn Rescue
9.1
Symantec pcAnywhere (Discontinued)

Support Rating

LogMeIn Rescue
7.8
Symantec pcAnywhere (Discontinued)

Implementation Rating

LogMeIn Rescue
6.4
Symantec pcAnywhere (Discontinued)

Scalability

LogMeIn Rescue
9.1
Symantec pcAnywhere (Discontinued)

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