What users are saying about
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Top Rated
242 Ratings
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Top Rated
159 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Zoom Video Webinar

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Top Rated
159 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

Zoom Video Webinar

Some specific scenarios where Zoom Video Webinar is well suited would be for group training and presentation meetings.For group training, it allowing participants to ask questions and presenting content without any hiccups. You can gauge the participation level and share content like PDFs/slides/etc. You can also invite additional hosts and have multiple cameras if you have a Q&A style session. I even know of colleges that use Zoom to connect multiple classrooms in different cities together.For presentations with clients/companies - it just works! Any computer with access to a browser can get it to work - no messy configurations or long installs. I can share the zoom link with them and see them in the room within 2-3 minutes. Try that with Skype/GoToWebinar, and it'll take 10-15 minutes of installing, account creation, and other annoying setups. We can whiteboard, draw things out, share a screen with a Google Document... it's great.Zoom Video Webinar isn't a replacement for live training. No technology is.
Rocky Kev | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
Zoom Video Webinar
Screen sharing
LogMeIn Rescue
9.6
Zoom Video Webinar
File transfer
LogMeIn Rescue
8.6
Zoom Video Webinar
Instant message
LogMeIn Rescue
8.3
Zoom Video Webinar
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.3
Zoom Video Webinar
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
Zoom Video Webinar
Over-the-Internet remote session
LogMeIn Rescue
9.1
Zoom Video Webinar
Initiate remote control from mobile
LogMeIn Rescue
7.7
Zoom Video Webinar
Remote management of servers & workstations
LogMeIn Rescue
9.0
Zoom Video Webinar
Remote Active Directory® management
LogMeIn Rescue
8.2
Zoom Video Webinar
Centralized management dashboard
LogMeIn Rescue
8.0
Zoom Video Webinar
Session record
LogMeIn Rescue
8.8
Zoom Video Webinar
Annotations
LogMeIn Rescue
8.5
Zoom Video Webinar
Monitoring and Alerts
LogMeIn Rescue
7.3
Zoom Video Webinar
Multi-platform remote control
LogMeIn Rescue
8.9
Zoom Video Webinar

Reporting & Analytics

LogMeIn Rescue
Zoom Video Webinar
8.5
Dashboards
LogMeIn Rescue
Zoom Video Webinar
8.2
Data exportability
LogMeIn Rescue
Zoom Video Webinar
8.7

Performance & Compatibility of Online Events Software

LogMeIn Rescue
Zoom Video Webinar
9.0
High quality audio
LogMeIn Rescue
Zoom Video Webinar
9.1
Mobile support
LogMeIn Rescue
Zoom Video Webinar
8.8

Online Meetings / Events

LogMeIn Rescue
Zoom Video Webinar
9.0
Calendar integration
LogMeIn Rescue
Zoom Video Webinar
8.7
Record meetings / events
LogMeIn Rescue
Zoom Video Webinar
9.2
Slideshows
LogMeIn Rescue
Zoom Video Webinar
9.3
Event registration
LogMeIn Rescue
Zoom Video Webinar
9.0

Online Events Collaboration

LogMeIn Rescue
Zoom Video Webinar
8.9
Audience polling
LogMeIn Rescue
Zoom Video Webinar
8.8
Q&A
LogMeIn Rescue
Zoom Video Webinar
9.1

Online Events Security

LogMeIn Rescue
Zoom Video Webinar
9.0
Participant roles & permissions
LogMeIn Rescue
Zoom Video Webinar
8.9
Confidential attendee list
LogMeIn Rescue
Zoom Video Webinar
9.0

Online Events Marketing

LogMeIn Rescue
Zoom Video Webinar
7.9
Branding options
LogMeIn Rescue
Zoom Video Webinar
8.0
Integration to Marketing Automation
LogMeIn Rescue
Zoom Video Webinar
7.8

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

Zoom Video Webinar

  • Zoom handles multiparticipant meetings very well through a centralized screen that allows you to see all participants, conduct group or individual chat sessions during the meeting and allows anyone to share documents in the meeting.
  • The chat feature in Zoom is very helpful during a meeting for discreetly reaching out to another colleague in the meeting when you want to share verify or validate something before announcing publicly in the meeting. It's great to have sideline conversations that are relevant to myself and another colleague in the meeting without disturbing the meeting.
  • The video features of Zoom are great! Since many of my meetings are conducted virtually, it's nice to see and talk with someone via Zoom's video feature to make our conversations more personal and meaningful
Albert Ellenich | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

Zoom Video Webinar

  • The chat feature is by far the worst part of Zoom, you can't adjust text size or color or allow for multiple chat room within the same meeting (for groups or breakouts )
  • The Polling Feature could probably use more variety at this time. It def lags behind tools like Adobe Connect there. Also, the creation of Polls during a live session can generally be fairly cumbersome.
  • The 40 minute time limit for the basic account can be a pain point and it seems fairly pointless as a user can just restart the meeting immediately once the time expires. There is probably a more effective way to limit the Basic account for the PRO
Mark Nowowiejski | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

Zoom Video Webinar

Zoom Video Webinar 10.0
Based on 2 answers
We will be renewing with Zoom as long as it continues to meet our needs for client and lead outreach needs in a robust manner. With little error and an easy to use interface, Zoom has met our needs and exceeded our expectations. The cost is right and with a short learning curve, Zoom has been an easy decision to make and maintain.
Mike Madsen | TrustRadius Reviewer

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

Zoom Video Webinar

Zoom Video Webinar 10.0
Based on 1 answer
easy and intuitive to setup and use.
Alicia Azulay | TrustRadius Reviewer

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

Zoom Video Webinar

No score
No answers yet
No answers on this topic

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

Zoom Video Webinar

I prefer Zoom Video Webinar over Skype for three main reasons 1) the user interface is intuitive and easy to use 2) video and audio quality are much better than Skype, and 3) the basic version is free. I find business meetings over Zoom much more enjoyable than those over Skype. The Skype interface changes frequently, and it always takes me a moment to figure out where the screen sharing button is or how to get to the messaging page. With Zoom, however, those features are much easier to find.
Maike Holthuijzen | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

Zoom Video Webinar

  • We have met with and started relationships with many third party vendors via meetings with Zoom Video Webinar. These have all had a tremendous positive impact on our business.
  • All of our remote employees have used Zoom to stay in touch and basically "be present" at meetings for the last couple years. Everyone loves Zoom and realizes its value to our company.
  • Zoom also allows us to stay up to date with all of our other offices around the world. This goes hand in hand with my previous point about remote employees, but it also allows the heads of our offices to meet in person whenever necessary.
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Video Webinar

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
Zoom Video Webinar
8.9

Likelihood to Renew

LogMeIn Rescue
8.9
Zoom Video Webinar
10.0

Usability

LogMeIn Rescue
8.7
Zoom Video Webinar
10.0

Reliability and Availability

LogMeIn Rescue
9.1
Zoom Video Webinar

Performance

LogMeIn Rescue
9.1
Zoom Video Webinar

Support Rating

LogMeIn Rescue
7.8
Zoom Video Webinar

Implementation Rating

LogMeIn Rescue
6.4
Zoom Video Webinar

Scalability

LogMeIn Rescue
9.1
Zoom Video Webinar

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