Chose LogMeIn Resolve
GoTo resolve is less costly but not as feature based.
Product | Rating | Most Used By | Product Summary | Starting Price |
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LogMeIn Resolve | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
LogMeIn Resolve | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | — | ||||||||||||||
More Pricing Information |
LogMeIn Resolve | ServiceNow Customer Service Management | |
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Considered Both Products | ![]() LogMeIn Resolve | ![]() ServiceNow Customer Service Management No answer on this topic |
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Management Tasks |
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Remote Access |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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LogMeIn Resolve | ServiceNow Customer Service Management | |
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Small Businesses | Panda Systems Management Score 9.4 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | No answers on this topic | Front Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LogMeIn Resolve | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.2 (106 ratings) | 7.4 (6 ratings) |
Likelihood to Renew | 8.8 (15 ratings) | - (0 ratings) |
Usability | 8.7 (87 ratings) | 10.0 (1 ratings) |
Availability | 8.9 (2 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.6 (6 ratings) | 9.0 (1 ratings) |
Implementation Rating | 9.1 (4 ratings) | - (0 ratings) |
LogMeIn Resolve | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow
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Pros | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow
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Cons | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow
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Likelihood to Renew | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow No answers on this topic |
Usability | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow
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Reliability and Availability | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow No answers on this topic |
Performance | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow No answers on this topic |
Support Rating | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow
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Implementation Rating | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow No answers on this topic |
Alternatives Considered | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow
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Return on Investment | ![]() GoTo (formerly LogMeIn)
| ![]() ServiceNow
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ScreenShots | LogMeIn Resolve Screenshots |