LogPoint vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
LogPoint
Score 4.6 out of 10
N/A
LogPoint detects, analyzes and responds to threats within an organization’s data for faster security investigations. LogPoint is dedicated to helping overloaded security analysts work more efficiently with accelerated detection and response. LogPoint's SIEM solution with UEBA provides…N/A
ServiceNow IT Operations Management
Score 8.2 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
LogPointServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LogPointServiceNow IT Operations Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
LogPointServiceNow IT Operations Management
Security Information and Event Management (SIEM)
Comparison of Security Information and Event Management (SIEM) features of Product A and Product B
LogPoint
6.3
5 Ratings
21% below category average
ServiceNow IT Operations Management
-
Ratings
Centralized event and log data collection8.25 Ratings00 Ratings
Correlation8.04 Ratings00 Ratings
Event and log normalization/management8.35 Ratings00 Ratings
Deployment flexibility6.55 Ratings00 Ratings
Integration with Identity and Access Management Tools6.23 Ratings00 Ratings
Custom dashboards and workspaces7.65 Ratings00 Ratings
Host and network-based intrusion detection7.33 Ratings00 Ratings
Data integration/API management4.51 Ratings00 Ratings
Rules-based and algorithmic detection thresholds6.41 Ratings00 Ratings
Response orchestration and automation3.61 Ratings00 Ratings
Reporting and compliance management6.41 Ratings00 Ratings
Incident indexing/searching2.71 Ratings00 Ratings
Best Alternatives
LogPointServiceNow IT Operations Management
Small Businesses
AlienVault USM
AlienVault USM
Score 8.0 out of 10

No answers on this topic

Medium-sized Companies
Splunk Enterprise
Splunk Enterprise
Score 8.3 out of 10
ScienceLogic SL1
ScienceLogic SL1
Score 8.6 out of 10
Enterprises
Splunk Enterprise
Splunk Enterprise
Score 8.3 out of 10
ScienceLogic SL1
ScienceLogic SL1
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LogPointServiceNow IT Operations Management
Likelihood to Recommend
7.3
(5 ratings)
8.1
(3 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
Usability
6.8
(4 ratings)
-
(0 ratings)
Support Rating
8.3
(4 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Professional Services
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
LogPointServiceNow IT Operations Management
Likelihood to Recommend
LogPoint
LogPoint is incredibly useful for pulling information from various log sources and combining them together to offer insights into suspicious or potentially malicious behaviour. It is not intuitive and can take some time to get used to. Once you're up and running though, it's easy to onboard new log sources. Search queries can again be tough to get used to, but LogPoint support is really helpful and can offer assistance with writing more complex searches.
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ServiceNow
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
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Pros
LogPoint
  • Technical support team is fast and competent
  • License management and cost
  • Log parsing
  • New logs can be provided to the support team for parser creation
  • High Availability architecture does not cost more
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ServiceNow
  • The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
  • The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
  • With AI driven classification, it's easy to track outage impacts
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Cons
LogPoint
  • Providing a full Cloud solution
  • Having more documentation for complex deployment
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ServiceNow
  • Scan network is limited to their discovery tool, which is costly
  • Integration to jamf and ubunto tools
  • Agents TCO
  • integration to password management tools which are critical for successful scans
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Likelihood to Renew
LogPoint
We are confident with the solution and we are using it daily
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ServiceNow
No answers on this topic
Usability
LogPoint
Overall, LogPoint is pretty easy to get started with but faces issues with specific things (syslog on custom ports, script log collection, etc.).
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ServiceNow
No answers on this topic
Support Rating
LogPoint
LogPoint support is outstanding. They are incredibly helpful, and on occasions have proactively identified issues with our setup, and logged cases on our behalf before we had even noticed there was a problem. If there is a search we need to write that is beyond our skills, LogPoint support can typically write it for us within a couple of days. They are always very responsive, and I am yet to have a bad support experience.
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ServiceNow
No answers on this topic
In-Person Training
LogPoint
Really nice person with huge skills on LogPoint
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ServiceNow
No answers on this topic
Alternatives Considered
LogPoint
LogPoint is easier to implement and less expensive.
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ServiceNow
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
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Professional Services
LogPoint
N/A
(Cannot skip without answer)
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ServiceNow
No answers on this topic
Return on Investment
LogPoint
  • Keep the same team to manage more IT resources
  • Having a better logs visibility
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ServiceNow
  • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
  • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
  • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
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ScreenShots

LogPoint Screenshots

Screenshot of LogPoint SIEM dashboardScreenshot of LogPoint UEBA dashboardScreenshot of LogPoint threat intelligence dashboardScreenshot of All LogPoint alerts are mapped to the MITRE ATT&CK framework