Likelihood to Recommend
Any communication that needs to be executed can be done via Loom. Loom simplifies communication by providing video and audio inputs, which minimizes the amount of time it takes to communicate something and reduces any potential misunderstandings for us. We use Loom quite extensively in our day to day operations - 1. We have Software for which bugs, feature explanations, and design walkthroughs for our internal team are communicated through Loom videos. 2. We also service clients' development requirements, for which we use Loom to communicate development feedback and bugs using Loom. 3. We also teach the service clients how to use certain tools/elements online, which we use Loom to document. 4. We have recently started using Loom for product walk-throughs as well.
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UserTesting is ideal for big companies that work in an agile setting. If you are working in a fast paces environment and need to get some insights fast, UserTesting helps a lot. If you are creative, and know how to ask questions, you would be surprised how fast UserTesting starts to show its value. We are a small team and we try to minimize our work load as much as we can by optimizing our research operations, so making unmoderated tests are very important to us. If you are a small company with limited resources though, it might be expensive. Then, buying multiple tools that cover different areas might actually become more affordable
Read full review Pros They're constantly improving the app, adding features and fixing bugs. The agility to go from screen recording to share is insane. It's free for the basic version and very affordable for the premium. They've got great foldering system that lets us create shareable folders for client videos, team videos, and more. Read full review Creating clips and highlight reels of recorded interviews--these really help you "land" the research findings with stakeholders. Capturing a blend of qual and quant in unmoderated interviews. They've been continuously improving the quality of visuals, so it can sometimes be a simple drag and drop into a report! The technical and account support teams are second to none. Response times and even resolution of issues is usually same day. They've come in to do product onboarding and trainings for our teams which allows our research team to keep driving research while expanding what our "people who sometimes do research" are able to take on. Read full review Cons The video trim feature has improved a lot recently, but it's still not perfect. Sometimes when I trim a video clip, it distorts other parts of the video. It would be nice if they had a referral/affiliate program. I would get all my friends to sign up! Read full review Comparative tests on mobile devices is a major issue. Users find it very difficult to user test a comparative test where they are asked to compare two experiences. Users sometimes hurry on to complete the tests. Reusing a saved templated is sometimes tricky and qualifying questions are not saved properly. Read full review Likelihood to Renew
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
Read full review Usability
It's dirt easy for the one thing it does exceptionally well. If you think, "hmmm, I should make a quick screen capture of this thing on screen, you can start recording in seconds with almost no additional effort." Once you're done, the recording is automatically uploaded to your account site, and automatically creates a URL you can copy and share with your target audience. From IDEA to EXECUTION to DISTRIBUTION is literally seconds.
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Pretty hard because the videos needs to be diligently reviewed to make sure the screener worked (the 15% that just test for money and lie about their info get into the test). Then, I have to use excel sheets and pivot tables to bring the data together. It takes a very detailed and tenacious person to get correct insights
Read full review Reliability and Availability
Never encountered any problems
Read full review Performance
Loom is one of my favorite solutions and I've been a raving fan since they first launched. The value of quickly sharing videos in seconds is amazing. Our customers love it so much that they have even downloaded the Loom Chrome extension for their own use with their clients! It's so simple, and nothing else compares or competes.
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Perfectly fine. Never had any problems.
Read full review Support Rating
I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.
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The chat feature is great and I usually use it to reach out to replace at least one respondent every other study. I wish I didn't have to reach out and I could self-serve (e.g., replace bad participants who don't try or don't follow instructions) on my own, but because I do not have that option, at least they're responsive and generally helpful when I reach out
Read full review Implementation Rating
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Read full review Alternatives Considered
I selected Loom because of product superiority and intuitiveness. Loom has high quality videos compared to others, the Freemium tier is very exciting in Loom. Loom is a multipurpose tool that comes to our help in many areas- whereas other tools are more focused on a specific vertical like sales/ marketing/ learning.
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UserTesting was clearly better based on the cohort of established users (1.6 Million, I believe), which is the largest in the industry. Their platform is mature and has all the features we need, including highlight reels, real-time transcription, and clips. They also have built-in analysis tools that make reporting on the findings virtually automatic, saving us a ton of time.
Read full review Scalability
The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
Read full review Return on Investment Loom has saved us a lot of time because we can record videos for our customers instead of walking them through something one-on-one. Loom has helped us have better tools for our customers who often request video trainings. Loom has helped us easily communicate with each other as a team about how new software works, how to replicate bugs we see, and other messages that work best with visuals. Read full review Increased speed and volume of research. We get to do three times more studies than before. Reduces to almost zero the time that researchers dedicate to recruitment for most B2C studies, allowing them to focus on more important tasks. Improved performance of our products - feedback is getting better and better over time. Read full review ScreenShots