Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Loom
Score 9.2 out of 10
N/A
Loom is a screen recorder for Chrome, Mac, Windows, and iOS from the company of the same name in San Francisco, presented as quick to install, easy to use, and boasting a functional free edition.
$8
per month
Zoom Workplace
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
LoomZoom Workplace
Editions & Modules
Business
$10
per creator/per month
Starter
Free
Enterprise
Custom Pricing
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
LoomZoom Workplace
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
LoomZoom Workplace
Considered Both Products
Loom
Chose Loom
Zoom's recording feature has been helpful before Loom, but I appreciate that with Loom I can go back and re-record something if I made a mistake. It's much easier.
Chose Loom
Loom is the best video screen sharer that we have come across. Its ease of use and relative value in its free product make it an easy stand out when we went looking for a platform to use. Though there are different video recording platforms out there that can do similar things …
Chose Loom
Loom is much better and easier to use for recording presentations. Zoom has a record function but not so good for like recording yourself talking.
Zoom Workplace
Chose Zoom Workplace
I think Zoom Workplace Clips is much better than the free versions of Loom and Screencastify.

I like the UI for Teams better, but I have not been able to use the other features in teams to accurately compare.
Chose Zoom Workplace
Zoom is much more reliable, and the call quality on Google Meet has been less than great for any meeting more than 1-on-1. I chose Zoom because I could try that it would work and that I could hear the other person. It's easier and simpler to use. Zoom wins.
Top Pros
Top Cons
TrustRadius Insights
LoomZoom Workplace
Highlights

TrustRadius
Research Team Insight
Published

Zoom Workplace has been widely adopted across various organizational levels for both internal and external communications. Users have frequently mentioned the platform’s ease of use, high video and audio quality, and its capability to facilitate large virtual meetings reliably. Common use cases include regular internal team meetings, customer interactions, workshops, training sessions, and large multi-departmental sessions, emphasizing the platform’s robustness for diverse communication needs.

Loom, in contrast, caters predominantly to asynchronous communication needs, particularly in environments where quick updates or feedback are essential but do not necessitate real-time interaction. Users appreciate the ability to create and share video messages effortlessly. This feature has proven especially useful for giving feedback, explaining tasks, or providing updates that don’t require immediate response, thus reducing the need for scheduling conflicts that live meetings often entail.

In comparing these tools, it’s evident that while both Zoom and Loom enhance communication, their applications differ fundamentally based on the immediacy and scale of interaction required. Zoom is preferred for comprehensive, interactive sessions that can effectively replicate in-person meetings virtually. Loom, on the other hand, shines in scenarios where quick, clear communication is necessary without gathering all parties simultaneously, making it ideal for fast-paced work environments where time is of the essence.

Features
LoomZoom Workplace
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
6.8
794 Ratings
17% below category average
High quality audio00 Ratings7.3788 Ratings
High quality video00 Ratings7.0789 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
7.5
789 Ratings
5% below category average
Desktop sharing00 Ratings8.1788 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
7.6
793 Ratings
5% below category average
Calendar integration00 Ratings7.7713 Ratings
Meeting initiation00 Ratings8.1772 Ratings
Record meetings / events00 Ratings8.0747 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
7.1
685 Ratings
8% below category average
Live chat00 Ratings7.3667 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
7.3
667 Ratings
5% below category average
User authentication00 Ratings7.1582 Ratings
Participant roles & permissions00 Ratings7.1638 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
5.4
71 Ratings
41% below category average
Hosted PBX00 Ratings5.340 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings4.841 Ratings
Directory of employee names00 Ratings6.163 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
6.9
79 Ratings
18% below category average
Answering rules00 Ratings6.659 Ratings
Call recording00 Ratings8.772 Ratings
Call park00 Ratings6.147 Ratings
Call screening00 Ratings6.350 Ratings
Message alerts00 Ratings6.264 Ratings
Business SMS/External Messaging00 Ratings7.440 Ratings
Voicemail Transcription00 Ratings7.054 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
7.4
99 Ratings
12% below category average
Mobile app for iOS00 Ratings8.290 Ratings
Mobile app for Android00 Ratings6.660 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Loom
-
Ratings
Zoom Workplace
6.7
74 Ratings
15% below category average
Centralized communications management00 Ratings6.364 Ratings
Team messaging00 Ratings6.964 Ratings
Team document sharing00 Ratings7.556 Ratings
Call and meeting analytics00 Ratings6.160 Ratings
Best Alternatives
LoomZoom Workplace
Small Businesses
Sendspark
Sendspark
Score 10.0 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Medium-sized Companies
Snagit
Snagit
Score 9.3 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
Enterprises
Snagit
Snagit
Score 9.3 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LoomZoom Workplace
Likelihood to Recommend
9.6
(36 ratings)
6.7
(827 ratings)
Likelihood to Renew
-
(0 ratings)
2.3
(17 ratings)
Usability
10.0
(3 ratings)
5.3
(39 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
10.0
(2 ratings)
10.0
(1 ratings)
Support Rating
8.9
(7 ratings)
1.7
(40 ratings)
Implementation Rating
-
(0 ratings)
9.6
(7 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.0
(13 ratings)
Ease of integration
8.1
(2 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
LoomZoom Workplace
Likelihood to Recommend
Loom, Inc
Loom is a must, I am not sure how many other tools like this one there are but Loom really becomes a key player in a team collaboration, specially if that team collaborates remotely or internationally. You can use the video links to embedded these in other places or downloadthem for editing
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Loom, Inc
  • Loom is valuable for creating video tutorials and onboarding materials.
  • It allows trainers to record step-by-step instructions, share best practices, and provide visual demonstrations, facilitating the learning process for new employees or team members.
  • Sales teams can create personalized video pitches or product demonstrations to engage prospects effectively.
  • Collaborating between timezones and replacing meetings/ emails with quick videos.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Loom, Inc
  • The still screenshot feature should let us edit/mark up the images.
  • I work on 3 X monitors and the desktop version of Loom still can't seem to know that I always want to record on the screen from which I open the app. Short of that, it should ask us what screen we want to record on instead of making us catch the fact that it's set to record on some other screen. This causes me to have to stop the recording and restart because it was recording the wrong screen.
  • You can't yet transfer a video seamlessly between workspaces. This causes you to have to download and then re-upload to the other workspace if you happen to work for numerous companies using Loom.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
Loom, Inc
No answers on this topic
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Loom, Inc
It's dirt easy for the one thing it does exceptionally well. If you think, "hmmm, I should make a quick screen capture of this thing on screen, you can start recording in seconds with almost no additional effort." Once you're done, the recording is automatically uploaded to your account site, and automatically creates a URL you can copy and share with your target audience. From IDEA to EXECUTION to DISTRIBUTION is literally seconds.
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
Loom, Inc
No answers on this topic
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Loom, Inc
Loom is one of my favorite solutions and I've been a raving fan since they first launched. The value of quickly sharing videos in seconds is amazing. Our customers love it so much that they have even downloaded the Loom Chrome extension for their own use with their clients! It's so simple, and nothing else compares or competes.
Read full review
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Loom, Inc
I use Loom for simple tasks. Never used customer support really. It's so simple to use. I haven't had any real issue with Loom which would require customer support to help me out. So I just put 5 because I don't know if the customer support is good or bad since I never used, so I'm kind of neutral.
Read full review
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review
Implementation Rating
Loom, Inc
No answers on this topic
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
Loom, Inc
When we evaluated the alternatives, Loom was by far the most advanced tool, with multiple types of integrations. Additionally, Loom also provided a Free plan, which made it easy to consider as an alternative. Vidyard and similar tools integrated better with certain other tools (Vidyard + HubSpot), but Loom had better overall integrations with most tools we use.
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
Read full review
Contract Terms and Pricing Model
Loom, Inc
No answers on this topic
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
Read full review
Scalability
Loom, Inc
No answers on this topic
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Loom, Inc
No answers on this topic
Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Loom, Inc
  • Loom has increased my efficiency and value to clients so much. I save a ton of time by being able to send them video recordings walking through their website rough drafts and final tutorials.
  • Loom is incredibly affordable. I am satisfied with their subscription cost.
  • Loom has helped me communicate clearly to clients, so there's less room for error/misunderstanding (especially when talking about design decisions).
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots

Loom Screenshots

Screenshot of Loom for DesktopScreenshot of Chrome extensionScreenshot of Loom videopageScreenshot of Loom for iOS

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.