LRS VPSX vs. OpenText RightFax

LRS can be expensive. It supports all kinds of printers and models. One location for drivers for the printer. You do not install a printer driver at each workstation. It uses a central driver stored on a server. Easy management of printers. Can be deployed through SCCM or other products. It can be expensive for small businesses. It has been designed for large enterprises.

Incentivized

[OpenText] RightFax is a great way to eliminate the need of physical fax machines and the need for analog lines to manage these faxes. When the Internet is down [OpenText] RightFax workflow becomes useless so a secondary network is required if you decide to eliminate physical fax machines completely. It the long run it saves time and money of paper/maintenance on physical machines.

Incentivized

• VPSX is license based on the number of printers. You can have multiple VPSX servers. They do not charge extra for software licenses. As long as the total number of printers does not exceed a certain amount.
• It has secure printing features that are really great. There is an additional cost for secure printing. We have about 150 secure printing licenses out of over 2800 printers.
• You can manage multiple VPSX printers from any VPSX web login. As long as the configuration is corrected you should have no issue.
• It can be integrated with AD. All groups and members are defined in AD, then at the application level, you can grant access to manage the product.
• It can give you granular access for managing printers based on your company policy and requirements.
• Upgrades are simple and quick.
• Support has been outstanding.

Incentivized

• The customer routing inbound fax traffic
• Gateway to the new RightFax 2100 gateway
• Ability to verify Faxes

Incentivized

• Centralize reports. It lacks reporting tools.

Incentivized

• Reporting can be done a bit better. The current iteration is pretty powerful and can give you more than you need.

Incentivized

Support is great. They can hold your hand if you do not know. The support staff is well trained. If the support is unsure, they will bring another SME to help out right away. After hour support is quick to respond to the call.

Incentivized

OpenText Fax Support is wonderful! They really go the extra mile to support their customers. So far, they've been able to address simple and complex issues. A big plus is the fact that they are very pleasant on the phone. They do not get upset at the customer and have great follow up on any tickets opened.

Incentivized

We were using HP printing and Novell iPrint. VPSX was really easy to manage and it was more efficient for Einstein.

Incentivized

I think Concord has better administrative dashboards and the cloud based system makes it easy to access from anywhere without requiring VPN connection. The Shared queue management in Concord is more complex and are not as easy to use as it is with [OpenText] RightFax. Concord cost more to operate.

Incentivized

• Less FTE to manage products. It requires a minimum day to day maintenance if the setup is done properly.
• We can review from the dashboard to see how many printers are having an issue. Number count.
• It requires some time to learn the product.

Incentivized

• I am not evolved in this info.
• It takes a lot of resources to manage this product.
• It is cheaper than other solutions.

Incentivized