What users are saying about
3 Ratings
3 Ratings
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Score 9.1 out of 100
67 Ratings
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Score 4.3 out of 100

Likelihood to Recommend

LS Nav

Ideally it can work with any kind of retailer but workarounds and customisations required to handle deliveries.
Vimal Chandan | TrustRadius Reviewer

Oracle Hospitality

To anyone in my industry, I would not recommend this to them. However, if they are just a restaurant or a bar, then, yes. I can recommend it. Micros is just a software version of an analog cash register. Its only purpose is to ring in items and take payments, that's it. And it does that very well. If you need Micros to interface with other software you're going to have a bad time. FECs should stay away but restaurants/bars should jump on it.
Matthew James | TrustRadius Reviewer

Pros

LS Nav

  • Offline/semi-offline mode works well in areas where connectivity is an issue.
  • Pricing, offers and promotions can be configured exceptionally well in LS Retail.
  • POS interface design is simple, robust and easily configurable.
  • Security wise there is enough detail available to trace all kinds of POS transactions.
Vimal Chandan | TrustRadius Reviewer

Oracle Hospitality

  • Micros' hardware has above average longevity, so long as you don't have a touchscreen in the kitchen.
  • Micros has a number of companies that allow integration into the POS, allowing you to add on pieces as you see fit.
Aaron Langguth | TrustRadius Reviewer

Cons

LS Nav

  • Data Director leaves room for improvement as it can be very tricky while dealing with a large number of master data records. Sometimes it doesn't write delete actions to POS.
  • Furniture retail is another area where improvement is required to handle deliveries.
  • Newer versions don't support data replicator which was the most reliable data tool with earlier LS Retail versions. There should be a replacement for this tool.
Vimal Chandan | TrustRadius Reviewer

Oracle Hospitality

  • Difficult to learn "coding" screen setup.
  • Outdated back of house operating system.
  • Hardware space - We always seem to run out of space on our back of house computer due to the size of the MICROS files.
  • Customer service is subpar. Reps on the phone never seem to know who I need to be transferred to to resolve my issue.
  • Hold time on customer service phone line. Every time I've called MICROS for help the call never takes less than 30+ minutes.
  • Customer service operations consistency. There's always a different solution for an issue when I call.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LS Nav

It scores higher on overall user experience and matured features set.
Vimal Chandan | TrustRadius Reviewer

Oracle Hospitality

CenterEdge is the point of sale we replaced 5 years ago and it was not by choice. I could get into specifics as to why the change was made to Micros but for our type of business, it is just not a good fit. I've said this countless times and I will say it again, Micros is great for restaurants and bars just not for our business model. If you have one of those types of businesses where you just sell food and drink, go for it! But if you need something that will tie multiple attractions, food and beverage, and entertainment into one point of sale. Look elsewhere like CenterEdge, which I have reviewed on here and is great for FECs. We have moved back to as it works with our type of business.
Matthew James | TrustRadius Reviewer

Return on Investment

LS Nav

  • Timely sales visibility
  • Optimum Inventory levels
  • Enough data to visualise trends and patterns
Vimal Chandan | TrustRadius Reviewer

Oracle Hospitality

  • Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.
Aaron Langguth | TrustRadius Reviewer

Screenshots

Pricing Details

LS Nav

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Hospitality

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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