Likelihood to Recommend Ideally it can work with any kind of retailer but workarounds and customisations required to handle deliveries.
Read full review VeriFone Point definitely knows the VeriFone payment hardware and support tools. They work with many businesses using this hardware, so their remote management tools are thoroughly capable of handling this hardware. This allows them to meet the needs of a small deployment, maybe 20 terminals or fewer. We quickly found out that we would have been better off setting up our own tools and staff to support our deployment of VeriFone hardware. Based on the number of terminals we have in use, our geographical span, and hours of operation, we need to address issues more quickly and personally than VeriFone Point is able to. While they are responsive, their tier I support is pretty generic and mostly assists with power cycling.
Read full review Pros Offline/semi-offline mode works well in areas where connectivity is an issue. Pricing, offers and promotions can be configured exceptionally well in LS Retail. POS interface design is simple, robust and easily configurable. Security wise there is enough detail available to trace all kinds of POS transactions. Read full review Knowledge and experience: Point supports many businesses with many VeriFone terminals throughout the country. Therefore, they have much experience with the hardware. Availability: When calling for support, it is rare to not get a response from a human. Some calls are answered after only minutes of hold time, others can take much longer, but a human is almost always available. Read full review Cons Data Director leaves room for improvement as it can be very tricky while dealing with a large number of master data records. Sometimes it doesn't write delete actions to POS. Furniture retail is another area where improvement is required to handle deliveries. Newer versions don't support data replicator which was the most reliable data tool with earlier LS Retail versions. There should be a replacement for this tool. Read full review Bureaucracy: Since this is the payment industry and a very large company, they move slower than an iceberg with most projects, including ordering new terminals or adding new features. Availability of project support: Aside hardware troubleshooting, it often feels very difficult to get help from Point support for things like opening a new location, adding a feature, or making other changes requiring any level of planning. Inconsistent support staff: One issue may be handled very differently by different support staff. We often work with somebody for hours on one issue only to call back later and have the same issue solved in minutes by a different person. Read full review Alternatives Considered It scores higher on overall user experience and matured features set.
Read full review We started using VeriFone Point when we switched from software-based credit card processing to VeriFone payment software. With our previous software system, we had a similar experience with support to what we have experienced with VeriFone Point. Support for payment industry tools tends to be excessively pragmatic, to the point where they ignore symptom clues while having us power cycle hardware for the fifth time.
Read full review Return on Investment Timely sales visibility Optimum Inventory levels Enough data to visualise trends and patterns Read full review No in house staffing: Since VeriFone Point handles our Verifone hardware support, we do not need to pay our own staff for advanced device management. No in house support tools: We don't need to pay for costly support tools since VeriFone Point handles them on a case by case basis. Read full review ScreenShots