What users are saying about
Top Rated
97 Ratings
24 Ratings
Top Rated
97 Ratings
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Score 8.7 out of 100
24 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

Lucidchart

Lucidchart is particularly well suited for situations when you want to visualize data quickly. If your information is already well-organized, it is quicker and easier to use Lucidchart than to create infographics in a graphic design program that’s not tailored for easy chart-making. I don’t recommend using Lucidchart in situations where you want to display information graphics that are flashy, sleek, and modern.
Anonymous | TrustRadius Reviewer

Nintex Promapp

Well suited - for most clients whose processes are not well documented, especially when they are embarking on a workflow implementation, or going for ISO certifications.Not well suited - for clients opposite to the above or those that needed on-premise due to need for confidentiality.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

Lucidchart
Nintex Promapp
8.0
Dashboards
Lucidchart
Nintex Promapp
7.6
Standard reports
Lucidchart
Nintex Promapp
8.3

Process Engine

Lucidchart
Nintex Promapp
6.5
Process designer
Lucidchart
Nintex Promapp
7.5
Business rules engine
Lucidchart
Nintex Promapp
7.3
Support for modeling languages
Lucidchart
Nintex Promapp
4.2
Form builder
Lucidchart
Nintex Promapp
7.2

Collaboration

Lucidchart
Nintex Promapp
6.7
Social collaboration tools
Lucidchart
Nintex Promapp
6.7

Content Management Capabilties

Lucidchart
Nintex Promapp
7.2
Content management
Lucidchart
Nintex Promapp
7.2

Pros

Lucidchart

  • Allows individuals to further realize engineering issues and collaborate, globally in real time, in order to resolve the issues.
  • Allows individuals and teams to define a workflow or process to use for a platform or action. For instance, before selecting an HRIS platform, we used Lucidchart to map out all HRIS processes which made selecting a platform ridiculously simple.
  • Lucidchart also allows anyone to easily publish their output so that users, both internally and externally, can view their ideas without needing a license, login or any complicated understanding.
  • The mobile aspects of Lucidchart are also fantastic as an individual can create a concept or design and present it to individuals right from their pocket.
Nathan McBride | TrustRadius Reviewer

Nintex Promapp

  • Promapp provides a clear understanding of end-to-end processes for business users to ensure buy-in and ongoing maintenance.
  • Promapp allows users and SMEs to identify improvements and opportunities for automation to ensure that business operations can run as efficiently as possible.
  • Nintex Workflows allow for automated back-end review processes to be undertaken with limited overhead of users needing to track where things are at at any given time.
Anonymous | TrustRadius Reviewer

Cons

Lucidchart

  • The process for browsing and managing uploaded user images seems a little off. For example, I frequently will use screen captures as graphical elements of a document. While LucidChart fully supports doing so, it might be helpful to have a more powerful interface when reviewing/browsing/selecting files that are serving duty as custom images.
  • I create fairly involved sitemaps and love the sitemaps tools which let you type your hierarchy into the diagram in a popup and see that hierarchy anytime you click on a shape. However, the popup is small, and when I click on a shape in my wireframe, the popup doesn't jump to and highlight the item I've selected in the hierarchy. This makes it challenging to find the item I'm trying to work with in the popup hierarchy.
  • The cost is a big deal, initially, Lucidchart was freemium and was free for us to use the team license which we made available to our users at the university. Without warning, they changed their license structure and began charging for this. Now if our users want to have the same functionality they have to purchase a license or request for an education discount which is a tedious process. The price is a little on the high side, especially if you want to add more members to your Lucidcart team.
  • Sometimes it takes time to load the documents, and depending on the complexity of the document that is being developed, it hangs up (you must have a good internet connection) if you do not have a connection, you can not use this software.
  • Sometimes it can be frustrating to format shapes and resize them at times. While the software is fairly user friendly I have definitely gotten frustrated at times trying to resize images and have had issues when I was trying to connect certain processes to another and the program picks the wrong shape to connect to. I also wish it was a bit easier to print out these charts, but I don't think it's very fair to blame the software on that since everyone's charts are going to vary by width/size so it's up to the user to format it for printing.
Anonymous | TrustRadius Reviewer

Nintex Promapp

  • It very well may be marginally dubious to look for data on the off chance that you don't have the foggiest idea about the correct wording for things (which I shockingly don't yet as I am just new to the position)
  • Mysteriously, some problems that we thought we closed the door on have come up again, so we've needed to return to what we've already finished
  • Can't view or add revision to old activities/sign offs.
Ilia Tarasov | TrustRadius Reviewer

Usability

Lucidchart

Lucidchart 8.0
Based on 3 answers
The software is incredibly easy to use and can be used on both a personal and business scale. It really can help you map out processes in a business or help you begin to formulate ideas for personal or educational use. Having the free version is great since you can test out some limited functionality before committing to purchasing the full version.
Anonymous | TrustRadius Reviewer

Nintex Promapp

Nintex Promapp 9.0
Based on 1 answer
It is designed to be used by people in the business without having any process modelling knowledge or experience. It is also constantly updated with improvements and new functionality. The interface is easy to understand and it has great reporting and alerting functionality.
Steve McIlhatton | TrustRadius Reviewer

Support Rating

Lucidchart

Lucidchart 8.5
Based on 21 answers
The team is always available to answer questions on Instagram or through their live chat, and we get calls from them about once a year asking if we're happy with stuff or want to upgrade our service. Overall, they have been really professional, and I can see that they really enjoy developing their software and helping companies with diagram creation services.
David Cassel | TrustRadius Reviewer

Nintex Promapp

Nintex Promapp 8.1
Based on 3 answers
Chat built into the product. Support team is willing to take end user questions also, which lowers the burden to support. There is also great training and help built into the product. There is also a customer success team that touches base semi-regularly.
David Johnston | TrustRadius Reviewer

Alternatives Considered

Lucidchart

Lucidchart is designed to do one thing in my opinion, design charts of connected shapes. Other apps can do the same but are often tied to a desktop app and bloated with other illustration features I do not need. I like that is Lucidchart is limited in features to those specific to the needs of this task and allows for easy sharing of my documents with others.
Albert Ellenich | TrustRadius Reviewer

Nintex Promapp

Promapp is supported by a process documentation and management methodology while Visio is a free flow tools for documentation without any guiding principles on best practice. Visio also lacks the integrated sharing functionality.
Graham Yerbury | TrustRadius Reviewer

Return on Investment

Lucidchart

  • We run Lucidchart for a fraction of what it would cost to deploy Visio, allowing us to open up its tools to more employees.
  • The low learning curve means less time spent teaching and more time spent recording data.
  • Its various functions have made it a mainstay in multiple departments outside of IT.
Anonymous | TrustRadius Reviewer

Nintex Promapp

  • Support is transforming the way of working in our company.
  • From only an end user experience it is hard to say.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Screenshots

Pricing Details

Lucidchart

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Lucidchart Editions & Modules

Edition
Basic4.951
Pro8.951
TeamVaries1
  1. per month
Additional Pricing Details
The Team Pricing increases depending on the number of users on the account.

Nintex Promapp

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Nintex Promapp Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Lucidchart
8.5
Nintex Promapp
9.9

Usability

Lucidchart
8.0
Nintex Promapp
9.0

Support Rating

Lucidchart
8.5
Nintex Promapp
8.1

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