Likelihood to Recommend We have deployed chatbots across our markets and within these markets we have speficic POCs. With the collaborative features of Lucid Chart, teams can go together on 1 platform and instantaneously mind-map flows for chatbots. Another example is through Lucidchart our T&Q was able to effectively conduct process trainings. Agents are able to effectively appreciate learning through visuals and not through lengthy documents.
Read full review SAP PowerDesigner allows our team of data modelers to work and collaborate from a single repository and single data dictionary. This helps enforce consistency as data elements are referenced in other objects. Prior to our use of PD, we might have an element named "ppt" in one table, "participant" in another table and "part" in a third table. By forcing everything to be used from the data dictionary, we avoid these situations because everyone has to go to the dictionary. And we are able to easily do peer reviews on models before they are released because we are collaborating through the use of the repository.
Gene Baker Vice President, Chief Architect, Development Manager and Software Engineer
Read full review Pros Large number of predefined charts, diagrams, flows A great repository of various symbols and objects The easiness of using and manipulating objects and shapes. There is a lot of auto-editing and adjusting which the software does for you which saves a lot of your time. Easy way of duplicating shapes. While working with the app everything feels organic and natural. You don't get the clunky/limited feeling which happens with some other similar apps. Read full review Impact Analysis The domain structure helps you to handle different data types to unify. Moving between from conceptual model to logical model and from logical model to physical model is so easy. It also excels at implementation of database vendor-specific physical options. The repository structure helps you to use in multi developer and architect based organizations by the check in and check out mechanism. It also has a fully configurable naming convention implementation. Coloring is simple with format copying and pasting option. Read full review Cons I have used the templates before and those are nice! I would like to see more The ONLY complaint I can come up with is that there has been several times that my screen will lock up and i have to fully refresh it, even when it is a fairly fresh load. Read full review It took some time to figure out how to leverage the power of the repository. Some better examples in the documentation would have been helpful. Gene Baker Vice President, Chief Architect, Development Manager and Software Engineer
Read full review Usability The usability of Lucid Visual Collaboration Suite is bar none and incomparable to any other tool used in the past. There is such a vast offering that covers all the needs of any user in industries far and wide. It is no doubt that this is a firm recommendation for anyone and everyone to utilize this tool for all their needs.
Read full review Support Rating I would rate the overall support for Lucidchart as a 9. The support provided is generally robust and responsive. Their help center, tutorials, and webinars offer extensive resources for users. The ticket-based support system is effective, providing timely resolutions to most issues. Moreover, they actively gather user feedback, demonstrating a commitment to continuous improvement
Read full review We did have to reach out to support to learn how to properly utilize the repository feature and share the data model across many developers. Support was able to help us get this set up correctly. The downside was it took us several weeks before we gave up and contacted support. We should have done that earlier. I would say, however, the documentation wasn't clear on how to do this. So support was a great big help!
Gene Baker Vice President, Chief Architect, Development Manager and Software Engineer
Read full review Alternatives Considered Lucidchart is well beyond
Microsoft Visio and is constantly improving. Visio is pretty much stagnant and hasn't been improved for several years, Lucid is constantly adding new functionality like AI powered functions and tools. We have no reason to pay for Visio licenses when Lucid can provide so much more for less.
Read full review Oracle SQL Developer Data Modeler : Unfortunately this tool only supports Oracle Databases as a target database, but has many features similar to SAP Sybase PowerDesigner.
erwin Data Modeler : Has some issues when switching from Conceptual Model to Physical Model, Impact Analysis, and formatting copy and pasting.
Vertabelo: Only supports online models and from a governance perspective, it is impossible for me to connect my target database with an online application because of company policy and regulation requirements.
Read full review Return on Investment It sure has. It has saved me a lot of time. Think of all the time I could have wasted trying to learn a program that does the same thing, whereas Lucidchart just does it with ease, learn as you go, and be a boss at it. Lucidchart has increased productivity. My diagrams have helped co-workers find connectivity and helped them troubleshoot devices. This has saved time and increased productivity. Read full review Standardization of models Impact Analysis Graphical User Interface Ease of deployment Read full review ScreenShots Lucid Visual Collaboration Suite Screenshots