What users are saying about
Top Rated
96 Ratings
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Top Rated
250 Ratings
Top Rated
96 Ratings
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Score 8.7 out of 100

TOPdesk

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Top Rated
250 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Lucidchart

Lucidchart is particularly well suited for situations when you want to visualize data quickly. If your information is already well-organized, it is quicker and easier to use Lucidchart than to create infographics in a graphic design program that’s not tailored for easy chart-making. I don’t recommend using Lucidchart in situations where you want to display information graphics that are flashy, sleek, and modern.
Anonymous | TrustRadius Reviewer

TOPdesk

For the application of standard ticketing processes, TOPdesk is very suitable. Especially as you do not want to spend time on training at your callers (if this is a potentially big group). Also, escalation processes within the operating company can well be handled by TOPdesk. Operators have a simple and clear view of their tasks and the tasks of their direct colleagues.Complicated multistep process flows need to be designed carefully (consultancy). Also, the connection to graphical interfaces for daily dashboards outside TOPdesk can be troublesome.
Bernd Fredriks | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Lucidchart
TOPdesk
8.0
Organize and prioritize service tickets
Lucidchart
TOPdesk
8.7
Expert directory
Lucidchart
TOPdesk
7.2
Service restoration
Lucidchart
TOPdesk
7.8
Self-service tools
Lucidchart
TOPdesk
8.6
Subscription-based notifications
Lucidchart
TOPdesk
8.1
ITSM collaboration and documentation
Lucidchart
TOPdesk
7.9
ITSM reports and dashboards
Lucidchart
TOPdesk
7.7

ITSM asset management

Lucidchart
TOPdesk
7.7
Configuration mangement
Lucidchart
TOPdesk
7.6
Asset management dashboard
Lucidchart
TOPdesk
7.7
Policy and contract enforcement
Lucidchart
TOPdesk
7.8

Change management

Lucidchart
TOPdesk
7.6
Change requests repository
Lucidchart
TOPdesk
7.5
Change calendar
Lucidchart
TOPdesk
6.9
Service-level management
Lucidchart
TOPdesk
8.3

Pros

Lucidchart

  • Allows individuals to further realize engineering issues and collaborate, globally in real time, in order to resolve the issues.
  • Allows individuals and teams to define a workflow or process to use for a platform or action. For instance, before selecting an HRIS platform, we used Lucidchart to map out all HRIS processes which made selecting a platform ridiculously simple.
  • Lucidchart also allows anyone to easily publish their output so that users, both internally and externally, can view their ideas without needing a license, login or any complicated understanding.
  • The mobile aspects of Lucidchart are also fantastic as an individual can create a concept or design and present it to individuals right from their pocket.
Nathan McBride | TrustRadius Reviewer

TOPdesk

  • Support by TOPdesk is excellent. Until now, we didn't have any issues when support was requested.
  • The latest version supports ADFS/SAML authentication. In the former version, this was an add-on you should buy.
  • Continues development of the product bearing in mind the user's input.
Adrie Bergwerff | TrustRadius Reviewer

Cons

Lucidchart

  • The process for browsing and managing uploaded user images seems a little off. For example, I frequently will use screen captures as graphical elements of a document. While LucidChart fully supports doing so, it might be helpful to have a more powerful interface when reviewing/browsing/selecting files that are serving duty as custom images.
  • I create fairly involved sitemaps and love the sitemaps tools which let you type your hierarchy into the diagram in a popup and see that hierarchy anytime you click on a shape. However, the popup is small, and when I click on a shape in my wireframe, the popup doesn't jump to and highlight the item I've selected in the hierarchy. This makes it challenging to find the item I'm trying to work with in the popup hierarchy.
  • The cost is a big deal, initially, Lucidchart was freemium and was free for us to use the team license which we made available to our users at the university. Without warning, they changed their license structure and began charging for this. Now if our users want to have the same functionality they have to purchase a license or request for an education discount which is a tedious process. The price is a little on the high side, especially if you want to add more members to your Lucidcart team.
  • Sometimes it takes time to load the documents, and depending on the complexity of the document that is being developed, it hangs up (you must have a good internet connection) if you do not have a connection, you can not use this software.
  • Sometimes it can be frustrating to format shapes and resize them at times. While the software is fairly user friendly I have definitely gotten frustrated at times trying to resize images and have had issues when I was trying to connect certain processes to another and the program picks the wrong shape to connect to. I also wish it was a bit easier to print out these charts, but I don't think it's very fair to blame the software on that since everyone's charts are going to vary by width/size so it's up to the user to format it for printing.
Anonymous | TrustRadius Reviewer

TOPdesk

  • The tools for configuring events and actions need improving, especially the tool for events which, whilst very powerful, is cumbersome to use when configuring event criteria
  • The built-in form designer within TOPdesk is adequate but could do with better features to allow for more dynamic forms. It would also benefit from being able to post data to custom fields rather than just into the Action box. There is quite a step up between the built-in form designer and the custom XFG form engine which is the only other solution which TOPdesk provide
  • Asset management could do with some improvements as it can be a little inflexible when needing to customize the data being held as well as build processes around it
Ian Short | TrustRadius Reviewer

Likelihood to Renew

Lucidchart

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.1
Based on 32 answers
TOPdesk is an integral and vital element of our IT support strategy. It provides excellent functionality and value for money. It is in use across multiple locations around the world, and we are actively looking for new ways to utilize it further.
Jim Scott | TrustRadius Reviewer

Usability

Lucidchart

Lucidchart 8.0
Based on 3 answers
The software is incredibly easy to use and can be used on both a personal and business scale. It really can help you map out processes in a business or help you begin to formulate ideas for personal or educational use. Having the free version is great since you can test out some limited functionality before committing to purchasing the full version.
Anonymous | TrustRadius Reviewer

TOPdesk

TOPdesk 7.5
Based on 16 answers
In general TopDesk is still the leading software as a registration tool for not only IT departures but almost the whole business. The amount of options that are available within TopDesk is so big that it would fit literally any business where they can create their own environment that suits their business. The overall usability is also on the responsability of the one that implements it. Aslong as you know what your business wants and needs it is the best software you can think of in the current market
Rob Hoogeveen | TrustRadius Reviewer

Reliability and Availability

Lucidchart

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 8.6
Based on 5 answers
It's always up or I would say 99.7% of the time. The odd error but a web browser refresh usually fixes it.
Randy MacFarland | TrustRadius Reviewer

Performance

Lucidchart

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.8
Based on 5 answers
No real slow down with integration with single signon. I can login locally or via Windows AD. No difference it login times. Pages load quickly, not real issues.
Randy MacFarland | TrustRadius Reviewer

Support Rating

Lucidchart

Lucidchart 8.5
Based on 21 answers
The team is always available to answer questions on Instagram or through their live chat, and we get calls from them about once a year asking if we're happy with stuff or want to upgrade our service. Overall, they have been really professional, and I can see that they really enjoy developing their software and helping companies with diagram creation services.
David Cassel | TrustRadius Reviewer

TOPdesk

TOPdesk 9.1
Based on 120 answers
Pre-sales support was decent, but the onboarding was not so helpful. This was due mainly to the fact that it was delivered in the form of a series of information-heavy tutorials that were too overwhelming too early on. I also found the online documentation somewhat lacking, as it was often written for a different version of TOPdesk than the one I was using.The support site is pretty good, and makes it very easy to report and get updates on problems (they utilize their own engine to drive the site). The one drawback I ran into was tickets being closed with the assumption that the recommended resolution was one I was familiar with, requiring no in-depth explanations or background info. This meant re-opening many tickets in order to get clarification on an answer, or to ask a follow-up question.
Bob Gruett | TrustRadius Reviewer

Implementation Rating

Lucidchart

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.0
Based on 11 answers
SAAS implementation on our end could not be done by TOPdesk due to the fact that they do not offer it. Ask directly from the beginning for support from a SAAS specialist.
Karl Schuele | TrustRadius Reviewer

Alternatives Considered

Lucidchart

Lucidchart is designed to do one thing in my opinion, design charts of connected shapes. Other apps can do the same but are often tied to a desktop app and bloated with other illustration features I do not need. I like that is Lucidchart is limited in features to those specific to the needs of this task and allows for easy sharing of my documents with others.
Albert Ellenich | TrustRadius Reviewer

TOPdesk

I entered after the decision was made to implement TOPdesk and do not know if and which other products were considered. To my opinion, there are more products like TOPdesk to be taken into consideration when looking for an incident management / facility management etc. Some have more focus on the facility part, others on incident management (or only have incident management features). One should look well into the current and possible future needs of the organization, and the look and feel of the application, plus the capacity of providing good internal administration, in order to make the right decision. Choosing TOPdesk is not a bad decision in most cases!
Marije Snuverink | TrustRadius Reviewer

Scalability

Lucidchart

No score
No answers yet
No answers on this topic

TOPdesk

TOPdesk 7.5
Based on 5 answers
It seems to work great for us. We are a small company and we've had no issues.
Randy MacFarland | TrustRadius Reviewer

Return on Investment

Lucidchart

  • We run Lucidchart for a fraction of what it would cost to deploy Visio, allowing us to open up its tools to more employees.
  • The low learning curve means less time spent teaching and more time spent recording data.
  • Its various functions have made it a mainstay in multiple departments outside of IT.
Anonymous | TrustRadius Reviewer

TOPdesk

  • The quickest gain that we realized was reduced cost from our previous solution in terms of service contracts and on-premise infrastructure costs.
  • Additional gains are also found in standard solution management and service disruption notification. We now have a company dashboard that can inform employees about any large or small service issues.
  • Improved reporting has also allowed the department to focus resources where there are greater needs and monitor costs of service.
Jeff Walters | TrustRadius Reviewer

Screenshots

Pricing Details

Lucidchart

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Lucidchart Editions & Modules

Edition
Basic4.951
Pro8.951
TeamVaries1
  1. per month
Additional Pricing Details
The Team Pricing increases depending on the number of users on the account.

TOPdesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TOPdesk Editions & Modules

Additional Pricing Details
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

Rating Summary

Likelihood to Recommend

Lucidchart
8.5
TOPdesk
8.2

Likelihood to Renew

Lucidchart
TOPdesk
8.1

Usability

Lucidchart
8.0
TOPdesk
7.5

Reliability and Availability

Lucidchart
TOPdesk
8.6

Performance

Lucidchart
TOPdesk
7.8

Support Rating

Lucidchart
8.5
TOPdesk
9.1

In-Person Training

Lucidchart
TOPdesk
7.3

Online Training

Lucidchart
TOPdesk
6.4

Implementation Rating

Lucidchart
TOPdesk
7.0

Scalability

Lucidchart
TOPdesk
7.5

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