Lumen Unified Communications & Collaboration vs. monday.com

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.

Incentivized

It is dynamic and we are able to get support and feedback quickly from the company, which I haven't experienced with other companies. Also, the training support through videos, webinars and articles is unmatched. I enjoy using it and have gotten our 100+ dept licenses to support!

Incentivized

• MPLS circuits
• Domestic calling plans
• International calling plans

Incentivized

• Automate tasks with automations
• Get emails as a task
• Great easy dashboards to monitor your projects
• Great Support team
• Easy to import your projects and tasks from spreadsheets
• Has all the dashboards and views you need to manage projects
• Can be used for all sectors, marketing, consulting, government

Incentivized

• Cleaner invoices
• Easier access to support

Incentivized

• Exporting of Gantt charts for PowerPoint Presentations
• Easier integration needed with Microsoft Azure ADO
• Date Completion versus Due Date versus Completion Status - The completion status was often wrong, even though the project was completed by the due date. Seems to have corrected itself over time. So maybe there was an issue (bug) that was fixed.

Incentivized

We rely on monday.com to track clients. There is currently not another software out there that we would prefer to use for client management, so I do not see a reason why we wouldn't renew our subscription with monday.com.

Incentivized

As someone who has been using monday.com for a while, I would rate its overall usability as a 9 out of 10. The platform is well-designed with an intuitive interface, making it easy to navigate and use. The drag-and-drop functionality and customizable templates make it easy to create and modify boards according to our needs.The automation features are particularly impressive, allowing us to streamline our workflow and reduce manual effort. Setting up automations is straightforward, and they work seamlessly to keep us updated on task progress and deadlines.

Incentivized

There have only been 2 instances in the past year where monday.com was down.

Incentivized

Everything performs fairly well. Every now and then there are user errors where an employee will not click "ok" on a note they've created and simply exit out (I do wish that something was in place to prevent this, such as a pop "are you finished?")

Incentivized

We have constantly contacted moday.com with requests or problems and they have been eager to help us every single time. In fact, the last time we reached out to them was about 6 months ago and haven't needed their help again. That's how easy it is to use and learn.

Incentivized

To have someone walk you thru the features and capabilities of Monday.com is priceless. Someone also coming along later in the contract to see if you are maximizing the program to suit your company needs is beyond helpful. The staff that have provided this training are fun, creative and very patient.

Incentivized

We signed up for the accounts. Created the accounts. Ran the trial version and tested it live while we were running multiple projects and found that it was fitting our needs perfectly. When the trial ended and we were asked to purchase the full version, we did. We have found other ways to use it and it's a breeze.

Incentivized

We do not use any other products.

Incentivized

We used an excel spreadsheet to track our month end close process previously which created a lot of issues around only one person being able to be in the checklist at any given time. Additionally, we were unable to have excel notify us when a task we need to have completed was done, but Monday.com has completely changed that for us!

Incentivized

For it to work across multiple departments and sites, I would like to see improvements made with integrations and automation. For this question, I am acknowledging not only the addition of internal triggers/automation, but also an expansion on external ones.

Incentivized

• Outstanding uptime
• Good value

Incentivized

• Our monthly investment in Monday.com is easily made up for in time savings from out team.
• Managing projects across multiple departments is done so well in Monday with the help of the "my work" tab.
• Having routines and task boards for team members means the business runs on automation. Everyone knows what they need to do, when and how.
• Weekly meetings are hosted in Monday so our teams know what is happening across the business, what the effect will be on their team, how they can prepare and tasks are assigned accordingly.
• We use EOS for our business structure. Monday.com makes it so easy to implement!

Incentivized