Lumen Unified Communications & Collaboration vs. Phone.com

Lumen Unified Communications & Collaboration

Phone.com

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Lumen Unified Communications & Collaboration	Score 7.0 out of 10	N/A	Lumen Unified Communications and Collaboration (UC&C) (formerly CenturyLink) combine adaptive networking with a portfolio of technologies on a secure global network with end-to-end support. The UC&C portfolio includes cloud, hosted, and fully managed services built on best-in-class applications that can be sold, provisioned, and managed as a solution, wrapped with a customer success practice. Lumen UC&C Solutions: • Cisco WebEx delivered by Lumen - online meetings with integrated…	N/A
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month

Pricing

Lumen Unified Communications & Collaboration

Phone.com

Editions & Modules

No answers on this topic

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

Offerings

Pricing Offerings
Lumen Unified Communications & Collaboration	Phone.com
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

More Pricing Information

Community Pulse
	Lumen Unified Communications & Collaboration	Phone.com
Top Pros	No answers on this topic	Pro Client support Pro Better experience Pro Internet connection
Top Cons	Minus Easier access Minus Access to support	Minus Areas for improvement Minus Call routing Minus Receiving calls

Features

Lumen Unified Communications & Collaboration

Phone.com

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	Phone.com 10.0 2 Ratings 20% above category average
Hosted PBX	00 Ratings	10.02 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	10.02 Ratings
User templates	00 Ratings	10.02 Ratings
Call reports	00 Ratings	10.02 Ratings
Directory of employee names	00 Ratings	10.02 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	Phone.com 10.0 2 Ratings 17% above category average
Answering rules	00 Ratings	10.02 Ratings
Call recording	00 Ratings	10.02 Ratings
Call park	00 Ratings	10.01 Ratings
Call screening	00 Ratings	10.02 Ratings
Message alerts	00 Ratings	10.02 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	Phone.com 10.0 1 Ratings 19% above category average
Audio conferencing	00 Ratings	10.01 Ratings
Instant messaging	00 Ratings	10.01 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Lumen Unified Communications & Collaboration - Ratings	Phone.com 10.0 2 Ratings 18% above category average
Mobile app for iOS	00 Ratings	10.01 Ratings
Mobile app for Android	00 Ratings	10.01 Ratings

Best Alternatives
	Lumen Unified Communications & Collaboration	Phone.com
Small Businesses	Nextiva Business Phone Service Score 9.2 out of 10	CloudTalk Score 9.5 out of 10
Medium-sized Companies	Nextiva Business Phone Service Score 9.2 out of 10	CloudTalk Score 9.5 out of 10
Enterprises	Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Lumen Unified Communications & Collaboration	Phone.com
Likelihood to Recommend	7.0 (1 ratings)	10.0 (2 ratings)

User Testimonials
	Lumen Unified Communications & Collaboration	Phone.com
Likelihood to Recommend	Lumen Technologies (formerly CenturyLink) While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score. Incentivized Verified User Anonymous Read full review	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review
Pros	Lumen Technologies (formerly CenturyLink) MPLS circuits Domestic calling plans International calling plans Incentivized Verified User Anonymous Read full review	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
Cons	Lumen Technologies (formerly CenturyLink) Cleaner invoices Easier access to support Incentivized Verified User Anonymous Read full review	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review
Alternatives Considered	Lumen Technologies (formerly CenturyLink) We do not use any other products. Incentivized Verified User Anonymous Read full review	Phone.com No answers on this topic
Return on Investment	Lumen Technologies (formerly CenturyLink) Outstanding uptime Good value Incentivized Verified User Anonymous Read full review	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review
ScreenShots		Phone.com Screenshots