1 Rating
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Score 7 out of 100
200 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Lumen Unified Communications & Collaboration (formerly CenturyLink)

While I am happy with the service, it does leave something to be desired. The MPLS circuit connection has been very stable and I am very happy with its uptime. I am also quite happy with the calling plans. I have been able to cut back on costs with the design they have. Support is the reason for the lower score.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral excels for us in office environments where everyone has/needs an individual phone (either desk or via their computer). It is also uniquely suited for situations where workers may move between offices, work from home either during the day or after hours, or be on call in the evenings or weekends. The capabilities of the smartphone app means you are always on the office phone system, even showing a Caller ID as your office when calling a prospect, client, etc. This has been a surprising and much-liked feature for attorney's who don't want to expose their cell or home phone numbers in a call. Located in a hurricane-prone state, RingCentral is ideal for their resiliency to disaster that can keep local businesses connected and working after a hurricane. Having experienced that multiple times in the last 16 years with RingCentral, I can say that they have always worked flawlessly for us.
David Yates | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.2
Hosted PBX
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.2
Multi-level Interactive Voice Response (IVR)
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.1
User templates
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
7.9
Call reports
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.1
Directory of employee names
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.8

Call Management

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.5
Answering rules
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.6
Call recording
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
9.1
Call park
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.7
Call screening
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
7.8
Message alerts
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.3

VoIP system collaboration

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
7.9
Video conferencing
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
7.9
Audio conferencing
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.3
Video screen sharing
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.0
Instant messaging
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
7.3

Mobile apps

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.0
Mobile app for iOS
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
8.0
Mobile app for Android
Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
7.9

Pros

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • MPLS circuits
  • Domestic calling plans
  • International calling plans
Anonymous | TrustRadius Reviewer

RingCentral

  • RingCentral service is solid and resilient to issues.
  • RingCentral is easy to manage as an admin. Users, login styles, extensions, hardware, extensions, and more are always configurable and it makes it easy to support users.
  • RingCentral offers many hardware options. It is easy to procure new hardware as well as outfit older hardware with the help of an adapter.
Tristan Dobbs | TrustRadius Reviewer

Cons

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Cleaner invoices
  • Easier access to support
Anonymous | TrustRadius Reviewer

RingCentral

  • The team chat interface of the Glip application (also called Jupiter) isn't as refined as other chat interfaces. For example, it doesn't indicate when team members have read a message.
  • The integration of Glip with on-premise Exchange is non-existent and not on the development radar.
  • RingCentral personnel were not familiar with supporting paging devices, even though the platform does offer integration with some paging equipment manufacturers.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 10.0
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 3 answers
Once you get used to the features of the system, it is extremely easy to find what you need. Everything is all on one place which makes the usability phenomenal. It is very user-friendly, and everything you need is mainly on the RC app. There is a separate window for your Max Agent, and everything is spelled out so you rarely have a question where something is.
Anonymous | TrustRadius Reviewer

Support Rating

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 6.9
Based on 34 answers
Their customer support is top notch an provide us with all the answers we need quickly and concisely. We especially appreciated their Installation Services team who got us up and running on their platform within the short time frame we presented and had almost flawless performance in porting our services over to their platform
Jon Shurtliff | TrustRadius Reviewer

Implementation Rating

Lumen Unified Communications & Collaboration (formerly CenturyLink)

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 2 answers
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

Lumen Unified Communications & Collaboration (formerly CenturyLink)

We do not use any other products.
Anonymous | TrustRadius Reviewer

RingCentral

We used Vonage and a local softphone called Communicator prior to switching to RingCentral. Vonage dropped calls left and right and made it very difficult to use in general. Communicator linked to our CRMs, which was nice, but when installing call forwarding it automatically uploaded all CRM contacts into our personal phones and did not remove them even when the program was deleted. This was incredibly annoying, as in order to make a personal call to someone in our contacts, we had to sift through tens of thousands of contacts. RingCentral is simple, user friendly, and only does what it needs to.
Jillian Straw | TrustRadius Reviewer

Return on Investment

Lumen Unified Communications & Collaboration (formerly CenturyLink)

  • Outstanding uptime
  • Good value
Anonymous | TrustRadius Reviewer

RingCentral

  • Low-cost teleconferencing and web-conferencing - Competitors for either can easily cost just as much as the full RingCentral platform
  • Able to offer more customized services to partners/clients
  • No need for any special hardware - just need a computer with internet
  • Low investment to integrate with a CRM
Anonymous | TrustRadius Reviewer

Pricing Details

Lumen Unified Communications & Collaboration (formerly CenturyLink)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Lumen Unified Communications & Collaboration (formerly CenturyLink) Editions & Modules

Additional Pricing Details

RingCentral

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral Editions & Modules

Edition
Essentials (up to 20 users)$19.991
Standard$27.991
Premium$34.991
Ultimate$49.991
  1. per user/per month
Additional Pricing Details
Pricing above is per/month paid annually. Pricing increases when paid monthly. Essentials - $29.99/month (paid monthly) Standard - $37.99/month (paid monthly) Premium - $44.99/month (paid monthly) Ultimate - $59.99/month (paid monthly)

Rating Summary

Likelihood to Recommend

Lumen Unified Communications & Collaboration (formerly CenturyLink)
7.0
RingCentral
7.7

Likelihood to Renew

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
10.0

Usability

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
9.0

Support Rating

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
6.9

Implementation Rating

Lumen Unified Communications & Collaboration (formerly CenturyLink)
RingCentral
9.0

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