Lytics vs. Satmetrix (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lytics
Score 8.0 out of 10
N/A
Lytics is a customer data platform (CDP) from the company of the same name in Portland.N/A
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Pricing
LyticsSatmetrix (discontinued)
Editions & Modules
Starter
Free
Professional
Contact Sales
Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
LyticsSatmetrix (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
LyticsSatmetrix (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Lytics
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
2% above category average
Survey templates00 Ratings8.02 Ratings
Themes00 Ratings8.02 Ratings
Custom logo/branding00 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Lytics
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
Changes to live survey00 Ratings8.02 Ratings
Question design help00 Ratings8.02 Ratings
Multiple question types00 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Lytics
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
4% below category average
Survey logic flexibility00 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Lytics
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
3% below category average
Response tracking00 Ratings8.02 Ratings
Data export00 Ratings8.02 Ratings
Standard reports00 Ratings8.02 Ratings
Custom reports00 Ratings8.02 Ratings
Analytics00 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Lytics
-
Ratings
Satmetrix (discontinued)
8.0
2 Ratings
5% below category average
Access controls00 Ratings8.02 Ratings
Compliance00 Ratings8.02 Ratings
Best Alternatives
LyticsSatmetrix (discontinued)
Small Businesses
SALESmanago
SALESmanago
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
SALESmanago
SALESmanago
Score 9.0 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Enterprises
Tealium Customer Data Hub
Tealium Customer Data Hub
Score 8.7 out of 10
PG Forsta HX Platform
PG Forsta HX Platform
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
LyticsSatmetrix (discontinued)
Likelihood to Recommend
8.6
(4 ratings)
4.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(5 ratings)
User Testimonials
LyticsSatmetrix (discontinued)
Likelihood to Recommend
Lytics
Not a unified audience database but for segmenting for programmatic advertising [Lytics is] excellent[.] It is an identity / email driven database[.] Does not combine users into one master record[.] Excellent built-in scoring mechanisms which I use regularly to isolate most engaged users[.]
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Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
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Pros
Lytics
  • Analytics: it's easy to obtain and understand.
  • Usability: the database is intuitive and easy to learn.
  • Targeting: you can easily reach your target audience.
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Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
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Cons
Lytics
  • Uptime.
  • Monitoring
  • Relational-table-like functionality
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Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Read full review
Likelihood to Renew
Lytics
No answers on this topic
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Alternatives Considered
Lytics
We evaluated 5-8 CDP's and picked Lytics[.]
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Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
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Return on Investment
Lytics
  • Positive: Customers are retained through another outlet.
  • Positive ROI: we've made a lot of money using the program.
  • Positive: We're using Lytics targeting with email integrations to reach specific subscribers in ways we never thought possible.
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Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Read full review
ScreenShots

Lytics Screenshots

Screenshot of Audience DiscoveryScreenshot of Profile SummaryScreenshot of Orchestration