Lytics vs. Zendesk Suite
Lytics vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Lytics | N/A | Lytics is a customer data platform (CDP) from the company of the same name in Portland. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Lytics | Zendesk Suite | |
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Top Pros | ||
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Lytics | Zendesk Suite | |
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Small Businesses | SALESmanago Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | SALESmanago Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Tealium Customer Data Hub Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Lytics | Zendesk Suite | |
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Likelihood to Recommend | 8.6 (4 ratings) | 8.3 (150 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.4 (23 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Lytics | Zendesk Suite | |
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Likelihood to Recommend | Lytics | Zendesk |
Pros | Lytics | Zendesk |
Cons | Lytics | Zendesk |
Likelihood to Renew | Lytics No answers on this topic | Zendesk |
Usability | Lytics No answers on this topic | Zendesk |
Reliability and Availability | Lytics No answers on this topic | Zendesk |
Performance | Lytics No answers on this topic | Zendesk |
Support Rating | Lytics No answers on this topic | Zendesk |
Online Training | Lytics No answers on this topic | Zendesk |
Implementation Rating | Lytics No answers on this topic | Zendesk |
Alternatives Considered | Lytics | Zendesk |
Return on Investment | Lytics | Zendesk |
ScreenShots | Lytics Screenshots | Zendesk Suite Screenshots |