MACAW CRM vs. Oncontact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
MACAW CRM
Score 8.0 out of 10
N/A
MACAW CRM system has been designed exclusively for the insurance sector. Prospects lead to opportunities, which leads to quotes, which leads to payment to the policies. In insurer requires, the underwriting and rating engines can be added. Salesforce can be deployed, managed and paid for. The policy servicing and claims tracking has been integrated in the system. The "digital" elements are integrated as various portals and mobile apps. The software has in…N/A
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pricing
MACAW CRMOncontact
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
MACAW CRMOncontact
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
MACAW CRMOncontact
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
5.0
2 Ratings
43% below category average
Customer data management / contact management00 Ratings4.82 Ratings
Workflow management00 Ratings4.42 Ratings
Territory management00 Ratings4.82 Ratings
Opportunity management00 Ratings5.32 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings9.01 Ratings
Contract management00 Ratings3.92 Ratings
Quote & order management00 Ratings3.92 Ratings
Interaction tracking00 Ratings4.42 Ratings
Channel / partner relationship management00 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
3.6
2 Ratings
71% below category average
Case management00 Ratings5.32 Ratings
Call center management00 Ratings4.42 Ratings
Help desk management00 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
8.5
1 Ratings
10% above category average
Lead management00 Ratings8.01 Ratings
Email marketing00 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
9.0
1 Ratings
16% above category average
Task management00 Ratings9.01 Ratings
Reporting00 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
8.7
1 Ratings
13% above category average
Forecasting00 Ratings9.01 Ratings
Pipeline visualization00 Ratings8.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
4.9
2 Ratings
44% below category average
Custom fields00 Ratings4.42 Ratings
Custom objects00 Ratings4.42 Ratings
Scripting environment00 Ratings3.92 Ratings
API for custom integration00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
10.0
1 Ratings
17% above category average
Single sign-on capability00 Ratings10.01 Ratings
Role-based user permissions00 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
7.0
1 Ratings
5% below category average
Social data00 Ratings7.01 Ratings
Social engagement00 Ratings7.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
7.0
1 Ratings
5% below category average
Marketing automation00 Ratings7.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
MACAW CRM
-
Ratings
Oncontact
8.0
1 Ratings
7% above category average
Mobile access00 Ratings8.01 Ratings
Best Alternatives
MACAW CRMOncontact
Small Businesses

No answers on this topic

FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies

No answers on this topic

SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises

No answers on this topic

SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
MACAW CRMOncontact
Likelihood to Recommend
8.0
(1 ratings)
4.8
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
MACAW CRMOncontact
Likelihood to Recommend
Nest Innovative Solutions Private Limited
MACAW integrates well with Salesforce. As they say, they manage leads, opportunities, quotes and policies well. The underwriting and rating engines can be integrated if it's required. MACAW is a great solution for combining multiple systems into one and lowering overhead. It is not a great fit for non-technical departments.
Read full review
WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
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Pros
Nest Innovative Solutions Private Limited
  • Blending of CRM within an insurance flow
  • Great Lead Management, Quotation and Underwriting
  • High level support for marketing campaigns and setting up successful content strategies
  • Great support for legacy back-office system
Read full review
WorkWise LLC
  • Company Name
  • Contacts
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Cons
Nest Innovative Solutions Private Limited
  • Not very user friendly
  • Configuration with older back-office system is a bit of a hassle
  • Searches and uploads sometimes take a long time
Read full review
WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
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Likelihood to Renew
Nest Innovative Solutions Private Limited
No answers on this topic
WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
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Alternatives Considered
Nest Innovative Solutions Private Limited
MACAW provides deep integration with insurance-relevant tools, like underwriting and rating engines, which are not supported in shallow CRMs like Hubspot.
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WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Return on Investment
Nest Innovative Solutions Private Limited
  • Allowed work from home due to its web UI
  • Made using legacy back-office system easier, except for more complex cases
  • Not user friendly and a bit hard to onboard into
Read full review
WorkWise LLC
  • Don't know, I only use occasionally
Read full review
ScreenShots

MACAW CRM Screenshots

Screenshot of Single Customer Overview DashboardScreenshot of Opportunity DashboardScreenshot of Quotation DashboardScreenshot of Policy Overview Dashboard